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“Very nice service”

Chinggis Guesthouse
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Chinggis Guesthouse
Ranked #29 of 95 Ulaanbaatar B&B and Inns
Reviewed 20 July 2017

A perfectly located guesthouse in the center of ulanbatar for a very affordable price. Clean rooms, soft beds and the host is very kind and also fluent in english. She is very kind and eager to help tourists get around in mongolia and russia and, if you don't have anything planned in advance, can help you organise the rest of your stay. Highly recommended!

  • Stayed: July 2017, travelled with friends
    • Value
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    • Service
Thank andriesdaem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 September 2016

This is a great place to spend the summer. I stayed there for 10 days over the summer with my wife, and my elderly mom and dad. The room were nice and the beds were very comfortable. The staff all spoke very good English as well as Russian.

One of the things that my family thought was the best part of this guest house was the cleanliness. When you walk into the guest house you are given slippers to wear to help keep the floor clean. The bathroom and shower and cleaned regularly. And unlike some other places I've stayed the cleaning and vacuuming is all done during the day when you are out and about.

The staff and Chinggis Guesthouse is very accommodating. My family had a hard time deciding what tour we wanted to do during our trip. Visit the lake in the North or go south to the Gobi desert. The owner sat down with us and talked to us about the pro's and con's of both trip and we finally decided on the Gobi desert. They helped us arrange a nice 7 day tour all around the South Gobi. Even when we wanted to change or trip a little to see something else, they were very accommodating.

The guesthouse is also located in a great central location next to the State Department Store. We were able to go to many different English speaking bars and restaurants within 1 mile of the guesthouse. Perfect location for foreigners who don't speak Mongolian.

I 100% recommend this cozy guesthouse next time you are in Ulaanbaatar.

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Coolxii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2016

First of all, the guesthouse is not the worst place on earth, the room is decent, the shower has hot water and there is WiFi, coffee and tea. During your breakfast, you will eat next to 3 cats, which are defecating in the kitchen at the same time, so the smell can be – ehm, not appetizing. The owner seems to be somewhat of a control person: you have to take of your shoes upon arrival (which is fine), use the plastic bag she gives you for the dirty laundry (even if you already have one) and you are not allowed to clean up your own dishes after you´ve had breakfast. Sometimes, she will even enter your room without asking to open the curtains because she considers that the room needs more light! She even had 3 cats in the kitchen, the entire day on a leash (we didn’t really understand why but they were there from moment one until we left Mongolia) so cat hairs are everywhere.

However, I wouldn’t say it’s the worst I´ve seen in my life, as the place was relatively clean. But if you want to enjoy your trip, don´t book any tour here!!

At the beginning, she actually gave us a pretty good feeling about the tour she proposed to us, so after making a round to other guesthouses, we decided to just go for it and book with Chinggis Guest House (as it was low season we couldn´t really share the tour with other travellers).

We did a 10 day, Gobi & Central Mongolia trip – which included 3 times horse riding (2x 1 or 2 hours and 1 full day), and a camel ride. To reduce the costs (we are backpacking around the world for already 7 months), we decided to sleep in a tent and not spend money every night on a tourist Ger (which is pretty nice to do for a night!).

So here is where all the disaster started.

Day 1: we were supposed to ride a horse this day, however our driver could not fix it, the reason was (even though they denied this afterwards), that we did not stay in the tourist Ger of the family who provided the horse rides, but in a tent, so we could not ride a horse). Which is, of course nonsense, we pay for horse riding, we expect our tour organizer to have arranged this, or inform us of possible hick ups (like: the horses were not ready yet in this time of the year), and that we would do the horse riding another day.

Anyway, we had no horse riding that day, so we hoped to get it another day.

Day 2: Route changed; the driver thought it was better to switch 2 days around as it was less far driving (you are the expert (together with the tour organizer), so if you say so, we will believe you). However, it turned out, that this changing around of the days, meant loads of detours, an entire day in a car without any interesting sights (while it should have only been a 3h drive), troubles and not finding the route later in the tour…While, they are supposed to have 15 years of experience, like the lady kept on saying.

Based on the advise of our guesthouse, we stayed 2 nights at the Great Sand dunes, however, we arrived the first of the 2 nights around 12PM in the afternoon. We climbed the sand dunes and were done around 16h. We could have easily done some camel riding that day, and move on the next day. But no, we stayed 2 nights (maybe we should have informed ourselves better, but its an expensive mistake – I would expect that our tour organizer with 15 years of experience would have advised this). The day after, we were supposed to go camel riding, but as it was getting dark, and our lovely driver did not inform us about any start time or whatsoever, we had to push him to arrange things for which we had paid.
The tour also included water to cook (non drinkable) and the owner said to us that when the water tank would be empty we had to ask the driver to refill it because he knew where to go. When the tank was almost empty, that is what we did but the driver pointed to our mineral water like saying, you can use that one. Well this is not what we spoke about with the woman so guess what… we had to call again. But the worst was that he was himself using this water to cook. Incredible!

The next day, we did a 2 hour camel ride (from 10AM to 12PM), and were done for the day. The driver, which works from around 9AM to 6PM was cleaning his car the entire day! We had nothing, but nothing to do besides looking at the horses (which is nice, but for 120 USD a day, somewhat expensive if you already did that at the same location the day before). We would have expected the driver to drive us around a bit in the region that day (it’s a stunning region, why the driver did not drive us?). That day, we basically paid him for his sleep.

As said, later on in the tour we had problems with the itinerary as our driver had decided to switch some days around. For 6 hours we had been driving into nowhere, from Ger to Ger, asking the directions. 6 very expensive and tiring hours, eventually we arrived in Bayanzag, where there supposedly is a dinosaur museum (our itinerary mentioned it was included, so we wanted to go). Our driver however skipped it and said it was closed. Angry, we demanded to go there, and he affirmed us that it was closed. So we asked him to call the owner of the guesthouse (because the driver didn’t speak English even after 15 years of experience) and suddenly he turned around, and lucky us, it was not closed. The museum is nothing special; it’s just a classroom with 1 dinosaur bone. However, we did pay for it, and our driver yet again, did not want to follow the itinerary. No idea why!

By now it was day 5, and still, we did not ride a horse. We had been asking for it every single day. We had been calling to UB, to the guesthouse every single day. The only thing we wanted to do was to follow the itinerary. We had paid enough money to do what was promised. But we kept on hearing the same arguments from the guesthouse: “this is the way it works in Mongolia”. What do you mean? That everyone tries to screw tourists in Mongolia!
I´m sorry, call me rude or whatever, but I don’t care. I pay for a specific tour, which you say can you arrange, so you should arrange it! After yelling yet again a few times on the phone (screaming, fighting and being named whatever you can imagine by the guesthouse owner) we started to be really annoyed by all this, basically because the woman was ignoring what we were explaining and saying that the driver was saying something different to her!

When we created the tour, we said to our guesthouse that we wanted to go to the hot springs in Tsenkher, which she agreed upon, and said that the region is beautiful. The plan was to combine it in a day with horse riding and the Orkhon Waterfall. After yet again a long day driving (which is not the worst there is as it’s a beautiful country), we arrived around 5 PM at Orkhon Waterfall, around 6.30PM, we went to ride our first horse for an hour. When we were done it was around 7.30 PM. We spoke to the guesthouse just before we did the horse riding and said that we were going to Tsenkher that day according to our itinerary, but she also said that we will arrive late because it was far and our own fault because we were late in the morning and because we wanted it in the tour and not her. We were flabbergasted.
1. The itinerary (a hand written paper) does not mention any start times during the day, and we have no clue about how far it is driving every day. 2. Our driver does not say anything to us about what time we should leave in the morning, we did ask it ourselves every evening before we went to bed, standard rule was around 9AM we would drive of (this morning was no exception). 3. OUR FAULT? We said we wanted to go, however we have no clue if it’s doable or realistic. She kept on rattling about that she had 15 years of experience etc etc, but in these 15 years she did not figure out that she is the one who should say to the tourists that something is realistic in a day or not. If it would not have been possible in 1 day, but it had to be done in 2 days, she should have informed us about that before we left. However, she did not – so we were going. According to her, it was “only, 1 to 2 hours driving from Orkhon”, which we did not really like, but we did want to see Tsenkher. Eventually, we arrived at 11:30 PM in the night (2 hours more then what she said), it was pitch black and we did not see anything of Tsenkher that day (maybe the next day though?).

The next morning, we went for a horse ride again at 10AM, when we were done, we had a cup of Yak tea with a family (all very nice), and had to go straight into the car, because our driver had to bring the children of the family where we did the horse riding to school. And we did really not care to do so, but we did want to see Tsenkher (which was just next to it). But no, we couldn’t, there was no time for that, apparently we should have guessed that we had to go earlier in the morning (eh when?) we woke up, we had breakfast, we did the tent and went to ride a horse). Very, very, disappointing again. Specially if you thing that we drove there to see Tsenkher and we couldn’t go.

We called the guesthouse again (I think we´ve spoken to our guesthouse about twice daily) to say that we wanted to skip a night in Ogii Lake (we were supposed to go 2 nights, but as the 2 nights in the Gobi were too much last time and that we started to be pretty annoyed with the tour, we decided to just go for 1 night). After a bit of screaming again, she accepted and all was set.

The tour eventually came to an end and we headed back of UB, with a very long list of complaints.

There, we tried to speak with the woman and her son, but it is impossible. They will always come up with another reason that this is normal in Mongolia, or that we should have rented a guide as well, or that we are not experienced enough or that we really paid the best possible price etc etc. Fact was, that we did not care about the price because we agreed on that price; we thought the price was alright, we knew that Mongolia was expensive. We just wanted to do what we paid for without any need of asking for it twice a day because otherwise it might not have been done; we wanted to enjoy the free life of Mongolia, the nature and the fact that there were no people. But it turned out that it was quite a stressing trip, calling and fighting with the woman every day to make sure we would do what we paid for.

You would think it ended here, but unfortunately, it did not. She offered us to stay for 2 nights in the room (20 USD a night, small discount, we pushed for it), and she said that we could also do the laundry for free (so we accepted, not smart from us). When we came back in the evening, she was doing our laundry, but instead of just doing our laundry for free, she was weighing the clothes. So we asked what she was doing, as she mentioned the laundry was for free (no need to weigh then right?), oh but she meant that it was free to use now because no one needed to use it (yeah well, we were the only ones staying in the guesthouse, no one else will be using it, and she used that sentence: “the laundry is free!”).
The day after as she felt bad about it (I guess), she said she will do the laundry for free!

As this was for us the last drip, we really became angry and decided to calculate every single thing we did not do in the trip and demand the money back (thing that we really didn’t thing of when we were back). But that was too much!

We asked her for the prices of all the horse riding and camel riding. As we paid for certain services (2h horse riding (2x) full day camel riding, full day horse riding), but we only did parts of it (1h horse riding (2x), 2h camel ride and 2h horse ride). This meant that we did not do at least half a day camel riding, and around 4 to 6h horse riding. But we did pay for this.

As I am writing this review several months after our stay in Mongolia, I´m not a 100% what the costs were, but if I remember it correct, it turned out that the total costs were 66 USD what we still needed to get back from her (we did not calculate the fact that we did not see Tsenkher, as I had no clue how to calculate that).

So we spoke with her, said that we wanted 66 USD back, or that she could discount the room rate (40 USD for 2 nights) from the amount, so we only wanted 26 USD back. She did not agree with it and came up with another 100 reasons why we should not get it back. Turned out that the money was with the driver, because she said she already paid him and that the money was gone (the driver was not intelligent she said). However, as it is OUR money, we did not agree with that argument. If you know were the money is, you should go and get it, these are you clients, if your driver is taking money from you or your clients, you should step up for your clients.

When we checked out, she wanted us to pay the 40 USD, which we refused. We said to her, that we still wanted our 66 USD back and then we will pay the room. Which she refused! So we said, it’s simple, lets go to the police. Which she seemed very afraid of, and she really did not want to go there, she said:“they wont understand you anyway” (which probably would have been true, but that would only have been positive for her).

So we left, without our 66USD; but as well without paying the 40 USD and we had peace with it. However she did not.

She did go to the police without us and the police tracked us down in the train (5h after the train had departed, in the middle of nowhere). They showed up with a hand written note, that we had to pay her something like 63 USD (the room rate had gone up, plus we had to pay the laundry). The police did not speak one word of English, a girl who was in the train as a passenger and spoke a bit of English translated for us. They took our passports, and forced us to speak with the woman, who was just telling us that the owner said that we left without paying the room (no mention of what she did to us). Then we demanded an official translator, as we knew, what was going on was not normal. Then, they made us speak with the son of the owner of the guesthouse who became suddenly “the official translator”, who know as well out of the blue, became the representative of the company and above all, a lawyer. He was threatening us that he had the power to stop the train and let us return to UB. It was all just nonsense; they had no clue and just tried to intimidate us (so far client friendliness!). But even while explaining everything to the police (with the woman who spoke English), they were ignoring us and kept asking for the money. We refused and wanted to speak with an official translator, or call our embassies. We were the ones screwed in the story! The police sort of did not expect this and after half an hour decided to hand back our passports, and say that we should go to the Police in Zaamyn Uud, which we agreed on.

In Zaamyn Uud, we looked around for a while, but we couldn’t find a police station, so we went of to the border thinking that maybe in the border they will come to arrange everything but nothing so we head to China. After an intimidating night we made it safely out of Mongolia.

All by all, Mongolia is an amazing country and I think more guesthouses are like this. But I warn you, do not book with this guesthouse, unless you like it to call every day with UB to fight for your itinerary to do what you paid for and eventually to be called names. In our 7 months of travelling, this is the worst experience we have had. I wish there was a tourist police or an official place to report malicious companies like Chinggis Guest House & Tours in Mongolia.

  • Stayed: May 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Arend N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2014

We have stayed 2 nights in the guesthouse. It's very good located, the host family is very friendly and service-oriented. The host mother speaks also russian and knows stories to tell )). Everybody speaks good english. They have good network of very good guides for reasonable price. WiFi has worked in our room. The most important information is dicribed in another reviews very well. Laundry has costed 1 $ -> kg. Drive service to railway station with own bus 1$ p. P. If you have any questions or problem just ask host family they will do their best to help you! Conclusion: anytime again!

  • Stayed: September 2014, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Alexey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

We were recommended this place to stay by a fellow traveller. It was clean and the mattress was very comfortable - a rare thing in Mongolia! But we found the staff/family attitude was not great. First we weren't picked up at the airport as arranged, but this wasn't much of a problem because we got a taxi from outside the airport and it was cheaper than the guesthouse taxi.

The owner has an obsession against dirty shoes. Which would be fine - clean rooms are at the top of my list for good accommodation. But when I'm ready to go out the door and they want to see my passport I quickly went back into the room and the owner freaked out because i was wearing my shoes - which were sandals and not dirty. This happened again in the taxi when we were leaving. It just didn't make me feel comfortable as a guest to be told off by this lady.

Also, when we were leaving Mongolia and the guesthouse we had worked out how much money we had left and we were a little short of the final sum. It was such a small amount I felt there should have been some consideration and courtesy to their guests and the fee could be overlooked. Especially when we had not realised the airport drop off was not included and was extremely expensive, especially when it's their own car. So instead we were forced to go to the bank and withdraw more cash, paying another withdrawal fee. This just meant we left Mongolia on a bad note with a negative feeling after an otherwise excellent experience of the country.

Stayed: August 2013, travelled with friends
1  Thank Christine I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chinggis Guesthouse

Address: Bldg 33, door 67, Ulaanbaatar, Mongolia
Region: Mongolia > Ulaanbaatar
Hotel Style:
Ranked #29 of 95 B&Bs / Inns in Ulaanbaatar

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