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Reviews (357)
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All reviewsrooftop barmarine driveindian oceanrail tracksfamily roomtravel deskrooms are cleanocean facinghousekeeping teama wonderful place to staynice hotelvisited this hotelsri lankacomplimentary breakfastthe hotel offersrestaurant staffmajestic city
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Reviewed 18 January 2018

The hotel location is perfect and the rooms are quire decent as well. But we booked a room for 2 adults and 2 children but was given a room which could sleep only 2 people. When questioned they acted as if it's not a major issue. The response was quite surprising. The following day they changed the room and gave us a room for 4 people but the floor had lot of damage due to water leak. We were provided with complimentary breakfast but would like to see better attitude from the staff.

  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank shobas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren J, General Manager at The Ocean Colombo, responded to this reviewResponded 19 January 2018

Dear Shobas,

Thank you for the comment on TripAdviser. Sorry for any inconvenience caused. Your constructive feedback for improvement is well noted and we will take necessary action.

We thank you for all recommendations and look forward to welcome you to The Ocean Family exceeding your expectations.

Kind Regards,
Warren Jesudhason.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018

The property is next to Colombo sea coast which has sub urban train tracks passing through. You can hear the noise of locomotive engines during the day and various antics of commuters. However, the scenic view of Indian ocean and blue sky from your window makes you feel to be at this place for an eternity. You can relive the sunset and sunrise by the coast every day within the comfort of your hotel room. The rooms were clean and tidy. The staff were quite friendly and helpful. The food was average and I expected more local cuisine to be available in the menu. Overall, we had a great experience and will recommend families with young children to pick this hotel while visiting Colombo.

Thanks, Shubh

Room Tip: Pick rooms with a view of the ocean
  • Stayed: March 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank iamshubh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren J, General Manager at The Ocean Colombo, responded to this reviewResponded 19 January 2018

Dear Guest,

Thank you for the comment on TripAdviser. We are so delighted you enjoyed your stay and our stunning views.

Thank you for all recommendations. We look forward to welcome you once again to The Ocean Colombo Family.

Kind Regards,
Warren Jesudhason.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

During Christmas 2015, we stayed at The Ocean Colombo overlooking the Indian ocean. Great location, service is awesome, so is the food. Staff were courteous, rooms are clean and prompt service.

They have a roof top restaurant ideal for dinner. Go for this hotel if you want to have great views of the Indian ocean and professional service.

Room Tip: Choose rooms in the upper floors for views of the Indian ocean
  • Stayed: February 2017, travelled with family
    • Value
    • Location
    • Service
2  Thank Ram K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren J, General Manager at The Ocean Colombo, responded to this reviewResponded 11 January 2018

Dear Guest,

Thank you for the comment and recommendations. We are delighted you enjoyed your stay.

We look forward to welcome you once again to The Ocean Family.

Kind Regards,
Warren Jesudhason.

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Reviewed 3 January 2018 via mobile

We visited the restaurant the Mint in Colombo for a late lunch and were disappointed since it took them over an hour to serve the meal and nearly 45 minutes to procure vodka from what they referred to as their rooftop bar.

We were a group of 7 with two kids and ordered Nasi goreng, prawn cocktail, the chicken curry and rice combo, fish and chips and a seafood fried rice with a couple of other things and drinks.

Since they had just closed the buffet the chicken curry and rice came on time( tasted stale though) but the rest of the food took forever and came in batches.

The prawn cocktail was horrid to say the least.

The place was also for some strange reason loaded with flies with the hotel staff doing very little to do away with them.

All in all a bad experience, and would not recommend or try again.

Stayed: December 2017, travelled with family
1  Thank archanavohra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren J, General Manager at The Ocean Colombo, responded to this reviewResponded 4 January 2018

Dear Archanavohra,

Thank you for the comment on TripAdviser. We are sorry for any inconvenience caused. Your constructive feedback for improvement is well noted.

Wish you all a Happy New Year 2018!!

Kind Regards,
Warren Jesudhason.

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Reviewed 31 December 2017 via mobile

I took my family for dinner buffet here and it was very dissapointing. Food was very average with not many choices at all. It was just plain rice that wasn't even cooked well. Dhal had too much salt. Ice cream was just left on the carton. Not effort was taken at all. We actually have better food at home. I feel embarrassed to have taken my family there. Worst buffet I have had. They made us pay the full amount in advance and restaurant itself is very small and suitable for large crowd. We won't be going back.

Stayed: December 2017, travelled with family
1  Thank Rose H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warren J, General Manager at The Ocean Colombo, responded to this reviewResponded 2 January 2018

Dear Rose,

Thank you for the comment on TripAdviser. We are extremely sorry we could not meet up to your expectations. Your comments are valuable for us to improve as an entity we always learn from our mistakes and improve our services and standards.

Wishing you and your family a blessed 2018 and hope this will not stop you from coming to The Ocean as we look forward to exceed your expectations in your next visit.

Kind Regards,
Warren Jesudhason.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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