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All reviewsbusiness hotelstar hoteltop floorrooftop restaurantroom service iscomfortable bedwalking distancehotel staffcentral locationbosphorusminibarsaunaslippersheatingtaksimmetro
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Reviewed 7 June 2015

Was expecting a lot from the hotel due to its "five stars" hotel status. Extremely unfriendly and unhelpful reception staff who refused to assist with complaints on the smelly smoking rooms. Only one friendly staff out of so many who were standing by in the lobby busy staring into space.

Oh yes, the pillows and bedsheet in the smoking rooms reek of smell (not just cigarette smell but also of the previous users). I guess this is because the hotel windows cannot be opened and hence the stench remains in the room and also on the beddings.

Pathetic breakfast spread.

Should check out the rooftop bar if you are free.

Room Tip: Always ask for non-smoking floor and room!
  • Stayed: May 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank SwissJade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 28 July 2015

Dear Guest,


Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.


Again, thank you for staying with us and taking the time to give feedback.


Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2015 via mobile

Excellent hotel with great rooms and facilities. 5 km from Takshim Square. Taxi 15-18 TL. Spacious rooms and good location. Stay was short but very nice. Very helpful staff.... Got an excellent take away breakfast at 4.30am. Dr Sanjay Dhawan

Stayed: June 2015, travelled with family
Thank Dr Sanjay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 28 July 2015

Dear Guest,


Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.


Again, thank you for staying with us and taking the time to give feedback.


Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2015

Hotel is located more towards the business district, for more proximity to touristic attractions, other hotels are recommended.

For business travels, the hotel is more than average, service is good and breakfast is above average.

Overall experience is satisfactory.

Room Tip: I've been given a room looking on the inner side of the town! unlucky! Other side of the hotel will look towards the Bosphorus!
  • Stayed: November 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Ahmed_Abdelrazek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 28 July 2015

Dear Guest,


Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.


Again, thank you for staying with us and taking the time to give feedback.


Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2015

everything was just great. i ve stayed there 5 nights. they upgraded me to a süite room which is looking through to bosphorus and beautiful city İstanbul. stuff was just great they helped me about everything .hotel is great stuff is great and helpfull, thank you guys

Room Tip: if its possible ask for a seaview room.
  • Stayed: April 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank david d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 28 July 2015

Dear Guest,


Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.


Again, thank you for staying with us and taking the time to give feedback.


Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2015 via mobile

This hotel has many disadvantages:
-location: it is far away from the old city. So if you want to do tourism is not the best option ( probably it could be for business purposes)
-staff is not as helpful as could be expected of a 5 star hotel. They are polite, but if you have a problem they do not help you at all

On the other hand:
-rooms are clean
-breakfast is ok

Stayed: April 2015, travelled as a couple
2  Thank rguerri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPHISTANBUL, Konuk İlişkileri Müdürü at Mercure Istanbul City Bosphorus Hotel, responded to this reviewResponded 28 July 2015

Dear Guest,


Thank you for choosing to stay with us at The Plaza Hotel.

The plaza Hotel İstanbul Management and General Manager is paying attention so much for the guest satisfaction. All of our guest’s comments whether positive or negative, always assist us to improve the services we provide to our guests, our goal to provide excellent service and feel like at your home.

We will be appreciate to welcome you again on your next trip as The Plaza Hotel Istanbul team.


Again, thank you for staying with us and taking the time to give feedback.


Sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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