The Spa was amazing!!! Olga from the Spa department was very kind and helpful!
We enjoyed by two very good treatment Revina and Natali! Was excellent experience! Definitely we will come back!!
ThanxMore
BookingComBooking.com
Booking.com
Our room on the 9th floor was wonderful, just a bit too close to the elevator so we heard a lot of noise. Id request something farther next time, but the view was incredible.
Room was spotlessly clean, bed was very comfortable. The towels are very large which is a very nice touch! Staff was very helpful. Even during a busy time at breakfast there were plenty of waiters circulating and we received omelets and coffee very quickly.
Dear SarKru,
Thank you for taking the trouble of writing to us and for being a regular and frequent guest of the Isrotel Orient hotel.
It was such a pleasure to read your comments regarding your recent stay in our Hotel.
Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving reviews such as yours, which affirm by how much we have succeeded.
We will be happy to welcome you again during your next stay in Jerusalem.
Best Regards
Dorin
STAY AWAY unless you want your stuff stolen by the staff! It's very unfortunate that you can't feel safe with your belongings at a beautiful hotel in such a beautiful city. The housekeeping steals your belongings. That's all I have to say. I forgot a very sentimental and expensive necklace in a very specific spot that I placed it, saw it when running out, and forgot to grab it, and when I called 30 min later it mysteriously was not there. I received the run around all day, nobody was helpful, and it is such a disappointment. The staff could care less if you stayed at the hotel or were a guest. From the girls on their phones or talking to each other at the front desk, the security office I had multiple calls with and did nothing or could care less, or the email website contact I wrote multiple times for them to stop responding. Stay at any of the other high-end hotels before this one. It’s a beautiful hotel but don’t be fooled, the staff will steal your belongings. I even have proof and they just won’t respond anymore. It’s very sad.
Dear joshthewrldtraveler,
The Isrotel hotel chain places guests inquiries and matters in primary importance, learns from them and draws conclusions.
I would like to stress how sorry I was to read about your remarks and feelings, as described in your words, regarding your recent stay at the hotel.
We are devoted to ensuring the well-being of our guests and our main value is to provide them with an enjoyable and unforgettable vacation with courteous and professional service.
All of your comments have been taken to our attention and brought to the attention of the parties concerned.
We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable.
Best Regards
Dorin
We decided to splurge and spend a couple nights at a five star hotel. The orient was a very special experience. The building is beautiful and has a little museum that talks about the German colony The staff were helpful and responsive. The room was large and beautifully decorated with lots of special touches. The bed was very comfortable.
The workout room was large and well equipped with plenty of weights and machines. My husband enjoyed swimming in their indoor pool. He wanted to swim in the outdoor pool on the 10th floor but it was closed when it was supposed to be open on the morning we left.
The only thing I would say that wasn’t so great about the hotel was the first floor restaurant. I had the salmon salad, but the salmon was over cooked.
Dear hannaestherb,
It was a pleasure to read of your satisfaction regarding your recent stay in the Isrotel Orient Hotel and that the service lived up to your expectations.
Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving reviews such as yours, which affirm by how much we have succeeded.
We will be happy to see you again in the future
Best Regards
Dorin
This was a bice Hotel near central Jerusalem. The rooms were nice. And the pool at the rooftop was delightful with a good view of the most of Jerusalem. Breakfast and lobby were spacious and well organised.
Would stay here again.
Dear bjorneriksensgreier,
It was a pleasure to read of your satisfaction regarding your recent stay in the Isrotel Orient Hotel and that the service lived up to your expectations.
We shall be happy to see you again amongst our satisfied guests on your future stays with us.
Best Regards
Dorin
The service was super, food amazing, customer service out this world .
Hotel amenities great . Orient top service and food great .
Hotel front desk very helpful and willing to help all the time .
Housekeeping did a tremendous job room was always clean and spotless
Dear Travel784142,
It was a pleasure reading how you and your family enjoyed your recent stay in the Isrotel Orient Hotel.
There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while.
We shall be very happy to see you again in the future.
Best Regards
Dorin
