My husband and I stayed here for 10 days and were absolutely THRILLED with the experience!
Top notch hotel-
Spectacular location and view-
Excellent hospitality-
Every member of the staff is so friendly and attentive-
#1 breakfast in Jerusalem.
#1 hotel in Israel!
We can’t wait to be back BezH.More
Booking.com
Booking.com
Booking.com
Our tour group arrived 12/19/2022 to this hotel expecting it to be five star as advertised. The lobby is lovely, spacious and well lit so things looked good. Going to the rooms the hotel looked tired and worn. My room had a hole in the carpet with the threads showing, the bathroom sink did not drain adequately and the upholstered furniture was dirty and stained. We found this to be so throughout the public areas. The shower was a step in tub with no safety bar to hold onto and the tub was slippery. One of our party asked for a room with a walk-in shower and they had no idea what she was talking about. We found the reception people to be generally unhelpful. The King David Hotel is five star, this hotel is definitely deserving of this rating
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Thank you for Your feedback.
Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Terrible! Absolutely disgusting. It might be the worst hotel I have ever stayed in. Dirty, terrible service. Elevators weren’t fast so we took stairs. Good place to see the filth and roaches. Ugh!!!!
We are so sorry you had a bad experience, you are welcome to write to me at leonardoplazajerusalem_info@fattal.co.il I assure you we will take your comments seriously.
Regards
Ronit
Guest Relations Manager
We enjoyed staying at this hotel. Staff were helpful, room and was very clean. Elevators were challenging at times. Food (breakfast and dinner) was delicious. We loved the location. It was about a 10-15 minute walk to the old city, and about a 15-20 minute walk from the Israel Museum, and sidewalks the whole way to both places. Great place if you also like to walk to a variety of sites. Highly recommend.
Dear Emily
Thank you so much for this review. We appreciate you being a guest at our Hotel. We’re here for you anytime.
Sincerely,
Ronit B.
Guest relations manager
Our stay was extended due to illness. Victor the bellhop arranged for us to telephone United Airlines. He was very kind and reassured us. The front desk was courteous and helpful to arrange for a taxi. The food was delicious.
Thank you so much for your 5-star review! We will share this with the hotel team to let them know to keep up the amazing work.
Sincerely,
Ronit B.
Guest relations manager
This hotel has been our go- to hotel for numerous years. I believe that almost all of our vacations have included at minimum, shabbat at the Leonardo. As a matter of fact, in the past I have left raving reviews, particularly regarding Ronit and her staff.
Imagine our disappointment and dismay when our daughter relayed the rude , obnoxious service of the staff during her stay. This was a surprise gift for her and she was delighted at the opportunity to stay here.
Particularly disturbing was the treatment she received by the maitre d' for the Friday night shabbat meal. She was yelled at and humiliated in public when asked to be seated.
Note, that she inquired about the protocol at check- in on Friday, and was told that all she had to do was provide her room number and she would be good to go.
She was also yelled at for holding a pizza box in the lobby. Note that she was not eating the pizza and was waiting for friends,
Suffice to say, I am mortified by this bullying treatment . Honestly, disappointed beyond words......
We were sorry to hear about your experience with us. It sounds like you had a frustrating time, We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at: leonardoplazajerusalem_info@fattal.co.il
We’re committed to providing excellent customer service
and are looking forward to hearing from you!
Regards,
Ronit
