Very good hotel with updated rooms and suites. Great location near King David Hotel, Mamilla Shopping Mall, the Jaffa Gate and the Old City. The Food & Beverage Manager, Bassam Ashayer is simply the best. The food is excellent but Bassam's personal service and the care he gives is simply amazing.More
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My great thanks to Hamis Rahman, the dining room manager. He noticed my elderly aunt taking pills at breakfast and went out of his way to make sure she had everything she needed and was perfectly comfortable. We couldn't be more happy and feel well looked after.
Dear J9109Y Kandrewa
Thank you so much for taking the time to review your stay at the Dan Panorama Jerusalem hotel.
We do indeed strive to attend to our guests' every need, and it is gratifying to read that we have succeeded.
Thank you for the compliments to our dining room manager Hamis we are happy to read you enjoyed our breakfast .
Such positive reviews are a great encouragement to our staff.
Thank you for giving us 5 stars
It was our pleasure to have you as our guest and we sincerely hope that you will return to stay with us when your travels next bring you to Jerusalem.
Best regards,
Dumitrescu Carmen guest relations Manager
The wonderfully helpful staff at the reception and dining room made our stay. They were always kind and caring. The location was excellent and we all enjoyed the warm friendly atmosphere. Highly recommended!
Dear SharonwR5964ZV ,
Thank you for sharing this wonderful review following your stay with us at the Dan Panorama Hotel.
I was glad to read you enjoyed your stay , our team's service especially from the front desk staff and our dining room staff and the excellent location .Your review will be forwarded to the managers in charge .
Thank you for rating us 5 stars.
It was our pleasure to have you as our guest and we sincerely hope that you will return to stay with us when your next travel bring you to Jerusalem.
It will be our pleasure to host you again in the near future.
Best Regards,
Carmen Dumitrescu
Guest Relations Manager
So here I am at my favorite “Go To” place in Jerusalem, Dan Panorama! There is always something to add every time I stay here: THANK YOU, ELNA for going above and beyond to help me! A special “Shout-out” and thank you to Nechama at the Dan Reservation center too! As an Office Manager who fixes things I know that one gets paid for when things go WRONG not Right: I was supposed to check in on a Friday. On that Monday I found out that my host in Ashkelon had Covid-19! Therefore I would have to rearrange my schedule to stay longer in Jerusalem! I called to reserve an extra four days at Dan Panorama. I was unsure they could give me the same room for those extra days. ELNA to the rescue! Elna made sure that I was able to check in that night! Thank you Elna for being there for me when it counted most! Thank you Nechama for calling me a few times to reassure me that Dan Panorama was doing their best to help me! You both are the best!! So here I am having a wonderful stay at the place I call “ my home away from home” in Israel! Also thank you Gal and the entire Dan Panorama staff! When I checked in the front desk people greeted me with warmth and kindness, a Dan Panorama speciality! In addition my room had nice snacks waiting for me too, including chocolate and fresh water! Wow it’s so great to be here! I only wish “ here” was 8000 miles closer! Thank you again!
Dear CMB20142014
Thank you so much for taking the time to review your stay at the Dan Panorama Jerusalem hotel and for writing us such a heartwarming review.
We do indeed strive to attend to our guests' every need, and it is gratifying to read that we have succeeded.
Thank you for the compliments to our hotel staff especially to Elna, Nechama, Gal and our hotel staff we are happy to read you enjoyed the comfortable rooms and our location .
Such positive reviews are a great encouragement to our staff.
Thank you for giving us 5 stars
It was our pleasure to have you as our guest and we sincerely hope that you will return to stay with us when your travels next bring you to Jerusalem.
Best regards,
Dumitrescu Carmen guest relations Manager
Great Hotel with an EXCELLENT location. 10-15 minute walk to Jaffa Gate, about same walking distance to downtown Jerusalem with great restaurants and bars. If you are looking for THE BEST PASTA /PIZZA in the universe go to P2 (Pasta Pizza)….its only a couple minute walk from hotel. Super casual and SUPER excellent.
Very special THANK YOU to one of the managers at the Dan Panorama Jerusalem hotel…Mr. Saloon Abu Laban. He is simply the best. Very attentive and made our stay at the hotel unforgettable!!
Dear fly320 ,
Thank you for sharing this wonderful review following your stay with us at the Dan Panorama Hotel.
I was glad to read you enjoyed your stay , our team's service especially from Saloom and the excellent location .Your review will be forwarded to Saloom .
It was our pleasure to have you as our guest and we sincerely hope that you will return to stay with us when your next travel bring you to Jerusalem.
It will be our pleasure to host you again in the near future.
Best Regards,
Carmen Dumitrescu
Guest Relations Manager
Really poor customer service all around. The rooms are very cold and noisy as the old and ill fitting windows do not fit in their frames. It not even a cheap hotel and all in all its not at all a nice experience. I shall not return here, its really in need of an overall huge improvement. The food is not great, breakfast is a rather chaotic mess.
Dear Sherpa,
Thank you for taking the time to share your experiences following your recent stay with us.
I would like to apologize for the disappointment you felt during your stay with us. Your description does not fall in accordance with our hotel standards at the Dan Boutique Hotel.
I have forwarded your comments to the managers in charge for review and improvement.
Please be rest assured that we are working to resolve tall issues in order to ensure the highest level of comfort for our guests.
Thank you again for choosing the Dan Panorama Hotel and for sharing your feedback with us.
We are looking forward to the opportunity of welcoming you back again.
Regards,
Carmen Dumitrescu
Guest Relations Manager Dan Panorama Jerusalem Hotel
