We spent a lovely weekend there. The hotel is very clean and comfortable. It's a shame they don't have parking though.
However, be warned that the rooms a/c in December is set to ONLY heating which was too warm for us yet with the window open, there was too much noise from traffic.
I spoke with reception the next morning and they were very understanding, allowing us to change rooms to a quieter location so all turned out well.More
BookingComBooking.com
Booking.com
The hotel is way below our standards.
Pros:
A good plus is the dinner: there is a wide variety of food, but beware! They are not prepared for gluten free food. Some friends of us had a really hard time getting some gluten free bread for breakfast. Last morning, they waited 30 minutes to get three crappy bread loaves...
Another plus is the position, very close to the Old Jerusalem.
Cons:
The rooms are dirty.
They are not cleaned each day and I believe they seldom receive a full cleaning. The toilet are not cleaned each day.
The carpet in the room might as well have never been cleaned. Ever.
The towels are dirty as well (hair, dust, other stuff).
The coffee mugs are cleaned by the staff in your bathroom, they're not even replaced after use (discovered this personally while waiting for my room to be cleaned at 4 pm).
The staff is not very kind, we were not used to it at all.
The room on the street side are super noisy, cause there is a lot of traffic, even at night. There is no real "noise insulation".
Bottom line: steer clear from it if you're used to 4 stars hotels by European standards.
hello,
thank you for your review.
thank you for your compliment for our dinner.
we are sorry to see that you did not have a good experience with us.
it doesn't match the compliments we usually receive from our guests and certainly not the great service we provide.
thank you and we hope to welcome you back.
all the best
irit
The hotel is dirty and dated. The food is awful. It is a shame because the reviews will have you believe it’s not. Mildew in the showers, paint peeling, awful smells and I can continue. Stay at a Dan hotel. They seem to at least be cleaner then this place.
hello,
thank you for your review.
we are sorry that the hotel did not meet your expectations .
all the best
irit
This is more of a criminal enterprise than a hotel. They double charged my credit card for the stay. Then upon checkout they demanded more money for the VAT even though their system clearly had marked that I was a visiting foreigner, which means I was exempt. I have reported this to the police and hope that they're arrested.
The hotel staff is very friendly and knowledgeable.
My stay was just great! The location is very near to the town center which is something to consider.
Also, their housekeeper Olga is fabulous. She goes all out to make sure your room is clean.
I highly recommend this hotel.
hello,
thank you forn your lovely review.
we happy to hear that you enjoyed your stay with us , and the great service of Olga.
we hope to see you soon back among our guests.
all the best
irit
The location is great but the hotel itself is AWEFUL!! I was traveling alone. The rooms are very small. When I got there, the hotel smelled like paint and triggered my asthma. When I asked for a room change or fan, they said they were painting the elevators and it would clear out. No biggy, I opened the window and then went to dinner to give it time. After dinner, I wanted to take a shower... I go into the bathroom and there were at least 10 flies in the bathroom and the showerhead wouldn't even stay upright. When I complained, they sent staff to the room to fix it but they barged into my room without permission (I wasn't even dressed). They have no respect for their visitors privacy. When I complained about the guys who came in, the booking lady was completely unapologetic and refused to let me cancel my reservation that day. I DO NOT RECOMMEND STAYING HERE AT ALL!!
