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Reviewed 7 July 2021

This is really a tour hotel but in the absence of tour groups it is managing valiantly to keep its guests happy. The staff are extremely helpful and respond quickly to guest requests, even when the hotel is full at the weekends. The food was plentiful and tasty. The Reception staff were exceptionally helpful and kind.

Date of stay: July 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Sarah M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 August 2020 via mobile

I don’t know even where to begin. Personally, I’m very disappointed. The price you pay doesn’t come close to what you get. I got the feeling the Hotel is understaffed and not very professional.
I’m sorry, but I can not recommend.

Date of stay: August 2020
Trip type: Travelled as a couple
2  Thank rotemg20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 March 2020

In general the service by employers was very kind and helpful. Specially Rakan, he is very attentive. I’m a first time traveler to Jerusalem and rakan answered all the questions i had, if you want good pizza he is the to go guy!

Date of stay: March 2020
Trip type: Travelled on business
Thank Z5835RHarielm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 March 2020 via mobile

Good hotel in good location.
There is a good pool, spa&gym opened in winter from 6 to 23.00
And more important, the peoples from reception - there did our staying great! Angi Istanbuli, Rakan from Beit Safafa, and Salah the best receptierest and great people.

Date of stay: March 2020
Trip type: Travelled on business
Thank yulikh2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 February 2020

Our Presenters and team all stayed at the Jerusalem Gardens Hotel for the full duration of our stay & had an Amazing Experience!
Rooms were Beautiful!
Conference Center was outstanding!
Staff is very special & extremely professional!
Hotel serves a Beautiful Glatt Kosher Buffet Dinner!
Centrally Located!
Right near the light rail and buses.
Highly Recommended!!

Date of stay: February 2020
Trip type: Travelled on business
Thank duvih2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nofia bar osher, Guest Services / Front Office at Jerusalem Gardens Hotel & Spa, responded to this reviewResponded 1 March 2020

Dear Duvi,
We are delighted by your wonderful review and to read that you enjoyed the Amazon Conference and that the team who stayed at the hotel were happy with the rooms, enjoyed our buffet dinner and took advantage of our convenient location near the light rail.

Our staff works very hard to ensure our guests have a fantastic stay with us.
We look forward to welcoming you back to Jerusalem Gardens Hotel & Spa.
Sincerely,
Nofia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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