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3 - 8 of 1,209 reviews
Reviewed 27 February 2020

Excellent, friendly staff. Excellent buffet. Clean, comfortable rooms although small. Outstanding live piano player. One day turn around laundry service. Front desk staff arranged taxi to Ben Gurion Airport, Tel Aviv ( $102, 350 Israeli shekels).

Date of stay: February 2020
    • Location
    • Rooms
    • Service
Thank thomasgL4248IC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
mn8364, General Manager at Hotel Prima Royale, responded to this reviewResponded 27 February 2020

Dear Guest
Thank you for your nice review.
We are glad that you enjoyed your stay with us . Hope to host you again among our guests.
Best Regards
Motty
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2020

Firstly, not an organised welcome, on all the days we stayed they couldn’t exchange our money because “they didn’t have enough”! Not a warm welcome, just gave us the room key and left us to it. Secondly, the “double bed” was horrible, it was two single beds joint together with the smallest single duvets. Breakfast was okay, minibar was empty, I mean come on you’re a 4 star hotel not a 3 star! Not the cleanest. The only pro I can think of is the location was okay around 15 min walk from everything.

This hotel doesn’t deserve 4 starts at all

Date of stay: February 2020
Trip type: Travelled as a couple
Thank 886beatriced
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
mn8364, General Manager at Hotel Prima Royale, responded to this reviewResponded 27 February 2020

Dear Guest
Thank you for your review. We will learn from it.
We hope to host you again in the future and to see that we became better
Best reagrds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2020

We stayed 8 nights here; it was clean, staff was very attentive, loved the free water dispense in the office, the free hot pomegranate tea in the lobby, and it was a short 15 minute walk to the Old City. There is also a buffet for both breakfast and dinner with a variety of options. Our large group had a special event in their private room reserved on a Friday evening, and the wait staff and meal were perfect. We appreciated the special accommodations.
The only drawback is the small rooms. Not much counter space in the bathroom, but you can make shift counter space with the shelves in the closet. Everything else was very comfortable!

Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
Thank speechlesstraveler
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
mn8364, General Manager at Hotel Prima Royale, responded to this reviewResponded 18 February 2020

Dear Guest,
Thank you for your nice review and comments.
We are glad to host your group at our hotel.
Hope to host you again in Jerusalem
Motty nahmias GM

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Reviewed 16 February 2020 via mobile

Hotel is well situated, breakfast and dinner served was satisfactory but certainly not spectacular and worthy of a 4 star rating. A 3 star rating would be more appropriate , the guest suites need a complete makeover and beds were not that comfortable

Date of stay: February 2020
Trip type: Travelled solo
Thank IlanK949
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
mn8364, General Manager at Hotel Prima Royale, responded to this reviewResponded 16 February 2020

Dear Guest
Thank you for your review and comments. Thank you for choosing Prima Royale.
We are glad that you enjoyed our meals.
We are officially 4 stars hotel!
Thank you again
Motty Nahmias
General Manager

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Reviewed 15 February 2020

First time in Israel, first time at Prima Royale. Fun, eclectic atmosphere. Subtle scent of jasmine in the lobby. Hot, pomegranate tea served in the afternoon. Solid breakfast and dinner options. Short 10-min walk to nearby mall. Smaller room and sturdy bed, but comfortable all around. Friendly, knowledgeable staff.

Date of stay: February 2020
Trip type: Travelled with friends
Thank H0wdyy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
mn8364, General Manager at Hotel Prima Royale, responded to this reviewResponded 15 February 2020

Thank you for your review.
Thank you for choosing the Prima Royale to be your hotel in Jerusalem,
We are glad to read that you enjoyed Our scent,our breajfast and our stmosphere. We will be happy to host you again in the future
Motty Nahmias General Manger

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