Excellent, friendly staff. Excellent buffet. Clean, comfortable rooms although small. Outstanding live piano player. One day turn around laundry service. Front desk staff arranged taxi to Ben Gurion Airport, Tel Aviv ( $102, 350 Israeli shekels).

Firstly, not an organised welcome, on all the days we stayed they couldn’t exchange our money because “they didn’t have enough”! Not a warm welcome, just gave us the room key and left us to it. Secondly, the “double bed” was horrible, it was two single beds joint together with the smallest single duvets. Breakfast was okay, minibar was empty, I mean come on you’re a 4 star hotel not a 3 star! Not the cleanest. The only pro I can think of is the location was okay around 15 min walk from everything.

This hotel doesn’t deserve 4 starts at all

We stayed 8 nights here; it was clean, staff was very attentive, loved the free water dispense in the office, the free hot pomegranate tea in the lobby, and it was a short 15 minute walk to the Old City. There is also a buffet for both breakfast and dinner with a variety of options. Our large group had a special event in their private room reserved on a Friday evening, and the wait staff and meal were perfect. We appreciated the special accommodations.
The only drawback is the small rooms. Not much counter space in the bathroom, but you can make shift counter space with the shelves in the closet. Everything else was very comfortable!