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2 - 7 of 270 reviews
Reviewed 14 December 2019

The Sephardic House located in the old city is a beautiful property. The front office staff as well as the F&B staff (specially the barman) are very courteous and helpful. The rooms are good sized and very well appointed. The amenities in the room are good quality. The food in the restaurant was good. The Breakfast (7 am to 10 am) is sumptuous and good spread. Its greatest advantage is its location. Being in the Walled city in the Jew quarter, it gives you an opportunity to go back and rest in the afternoon after a days hectic sight seeing and then prepare for the evening.

Room tip: Ask for rooms on the 4th floor with a window and view.
Date of stay: December 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Vasantschembur
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 November 2019

We were a tour group of fourteen from Southern Africa. We were welcomed warmly. Beautiful flower boxes of olive trees, bright busy lizzies and draped silver foliage at the entrance.The rooms were comfortable with good shower en suite. We enjoyed delicious breakfasts and dinners and a special Shabbat meal. Great to be within the Old City Walls as so easy to walk around the Old City. Great lounge to relax in and elegant courtyard. A wonderful feel of being in a Jewish setting. Cannot think of any drawbacks.

Date of stay: October 2019
    • Location
    • Rooms
    • Service
Thank 19SJM
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 November 2019

the hotel is pretty, nice architecture and decor, but so inaccessible..! and worst than that- they believe they are accessible... (because asking the handicap to get off the wheelchair and go up a few stairs on his own because it's too hard to lift the wheelchair with him on it is totally accessible..............)

you should note that if you're tall you'll hit your head a lot, as the doorways (as nice and curved as they may be) are very low. also- forget about sitting comfortably on the toilet seat, as the vanity blocks half of the toilet legroom (and keep in mind those are the "accessible" deluxe rooms). in these same rooms, you'll find that adding a bed for a third person blocks half the doorway, making it either impossible to pass with a wheelchair or impossible to get onto the double bed when having to push single bed into a diagonal position.

food was ok, service was fine, location is great if you can walk (many stairs and weird old city stones that aren't too easy to walk on), there's no parking next to the hotel and they did not provide an extra toilet paper roll in the room...

ohhh and the elevator...! the available floor buttons on the elevator are 0,1,2,3 (or was it -1, 0,1,2?) yet the elevator will stop on the floors: 0,3,4,5...?! so rooms 200+ are on floor #4, which in order to it you should press the button 2........ extremely confusing and not user friendly.

it's an ok hotel for the old city, but honestly I would just not stay in the old city again...

Room tip: the deluxe rooms are pretty
Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank pitsii
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
reservations s, Front Office Manager at The Sephardic House, responded to this reviewResponded 4 November 2019

Dear Guest
very sorry to hear about your unpleasant experience with us
but the building is 300 years old and we are not allow to modify any kind of constructions therefore its is not as accessible as most places would be
we will take your review into consideration and work harder to improve
Best regards
Jerry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2019 via mobile

In the Jewish quarter of the old city. Not easy to get to. Once you’re there it is a good location close to the western wall. Breakfast is good, lots of selection, excellent coffee. Rooms are a good size, the beds are comfortable. They need to update the towels they are very worn out. Staff is friendly and helpful.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Marriedwonderers
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
reservations s, Manager at The Sephardic House, responded to this reviewResponded 18 October 2019

Dear Guest
thank you for your warm words
it was our pleasure having you in our hotel
looking forward to hosting you again on your next trip to Jerusalem
best regards
Jerry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2019

Be ready to walk. The facilities themselves are amazing considering the restrictions on construction. It's greatest virtue and curse is its location.
Having said that, I thought it would have been impossible to create a hotel within the Old City that would be accessible by vehicles, yet, really within the Jewish Quarter. Well, I was wrong, and yet, I was right. You can be delivered by a Taxi at the main entrance, but you might have had to sit in traffic outside the walls for half an hour trying to enter the Old City.

Room tip: Accept you are here for the experience.
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank docntx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
reservations s, Manager at The Sephardic House, responded to this reviewResponded 2 October 2019

Dear guest
thank you for your warm words
it was our pleasure hosting you in our hotel
looking forward to hosting you again on your next trip to Jerusalem
best regards
Jerry

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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