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“Ripped off- moved to substandard alternative & charged full price”
Review of Arlozorov Hotel

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Arlozorov Hotel
Ranked #97 of 101 Hotels in Tel Aviv
Reviewed 16 August 2012

After landing at 5:25, we left our cases with them at 6am and then had to kill time until 2pm check-in permitted. Fair enough they were busy. At 2pm we were then told a leak had developed in the room. We were assured a lovely apartment had been found to accommodate us but the owner insisted we registered and paid him IN FULL at once. Foolishly I did so. We were bundled into a taxi and then shocked to find ourselves in a basement studio at the Yarden Beach Apartments, which is in a much worse part of town (on Yona HaNavi street) having paid Arlozorov the full rate for the booking after they knew the room was not usable. We paid $453, the YBA studio was $345 on Booking.com when we checked, so they took advantage and made a substantial profit by moving us elsewhere.
I chose the Arlozorov because of its location near Dizengoff street and its proximity to good restaurants etc. Also, it is near the Alexander Beach hotel which we were due to transfer to on Monday (so not only were we staying in cheaper accommodation, our taxi fare for the transfer substantially increased). I had researched the area with maps around the Arozolov and had nothing for YBA. The owner refused to print a Google map replacement for me.
Whilst the Arozolov was not luxury it was not a "hole" either. We paid extra and chose it so that my son would have a proper single bed to sleep on, and deliberately not a sofa-bed. At YBA we did not even have the luxury of an actual sofa-bed, my son had to sleep on an ordinary sofa in the seating area which did not have proper curtains, so got to see the dawn each day. The fridge did not work, in 38 degree heat you want a fridge. No towels changed [we had to find the housekeeper to beg for dry ones]. When booking our tours, I made sure the hotel was on its list of pickup locations. Instead we now had to walk about 1/2 km to another location, no longer door to door convenience.
Finally, the bathroom was cramped and poorly maintained & stinky - using it was not a pleasant experience with its damaged cistern and mouldy looking ceiling.
We understand that accidents happen, and that they found us this accommodation as an emergency replacement, but we did not expect them to rip us off and profit from this situation, and leave us in an even worse situation, instead of offering us compensation! They should have billed us what they really paid the Yarden. I complained and gave them a chance to refund me the difference.
Instead they claim to have sent us to a great apartment and to have not profited as they had to pay Booking.com a 15% fee , VAT and the 60 shekel taxi fare to hell. How is this my problem, they got the full fee from me for not fulfilling their side of the contract. Neat trick huh? Perhaps the Hilton can try it and charge Hilton rates while moving you to a Premier inn?

Stayed: August 2012, travelled with family
9  Thank Lamb44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 27 reviews

Reviewed 16 July 2012

We had a very warm welcome from the man on the reception desk when we arrived, who was very helpful arranging our car parking (see below) and giving us local directions.

We booked a two-room suite for an overnight stay because our daughter was landing at the airport in the small hours of the morning and would sleep in the second room. For the purpose of staying overnight it was fine, but for a longer self-catering stay, I think you could be visiting the friendly people on reception a few times to get some essentials topped up. The room had an impressive new 42 inch TV, but some basics were missing, like not enough crockery for the four people it accommodated. We had to ask for a third set of towels because only two sets had been put out even though we booked for three people. Otherwise all was fine. The main room was large, and self-catering facilities were fine for the good price.

Car parking is important to my wife who cannot walk far. There is a narrow dead-end driveway down the side of the hotel where a few cars can be parked (it might be full when you arrive). You give your car key to the reception desk, and they move the cars around when someone not on the end of the line needs to leave. On the other hand, other hotels in the area are likely to have none of their own parking at all.

It is a short walk to the sea front. There are a few restaurants nearby - we ate at a good fast food stall in the evening - and late night shops. We bought some nice fresh pastries at one of them for our breakfast in the morning.

  • Stayed: June 2012, travelled with family
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2  Thank js2js
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

Very friendly and helpful staff. Can't beat the location, 5 minute walk to the beach. Anything you need is just a few minutes away from the hotel. This is an old hotel and has not been remodeled but very clean and I think the best value in Tel Aviv. Also the restaurant is excellent, great food and the owners are great people.

  • Stayed: April 2012, travelled solo
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1  Thank jdsinger6758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2011

This hotel is a small and not in the up market range. However for the traveller who is prepared to give up luxury for a compact well priced hotel then this is the place for you. The rooms are small but well laid out and are all en-suite. The hotel staff are very friendly and go out of their way to help you find what you need.The location is just off one of the main shopping streets and there are lots of bars and restaurants close by.
The beach is 5 mins walk away and there is a small carpark beside the hotel which is on a first come first serve basis, but there is a much larger carpark 1 mins walk down the road.
I was in Tel Aviv on bussiness for over 2 months and stayed at this hotel, I would try and book it again if I am traveling on business or pleasure to Tel Aviv

  • Stayed: September 2011, travelled on business
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Thank normski1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2011

We stayed here and were not dissapointed. Taking cost into consideration, to have an apartment in central Tel-Aviv, close to the beach, close to all the markets and shopping and to have breakfast included !? You can't go wrong. The staff were friendly, the rooms were clean. We looked everywhere and we could not beat this combination of location/price/quality.

  • Stayed: October 2010, travelled as a couple
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Thank graphicsights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arlozorov Hotel

Address: 23 Arlozorov, Tel Aviv 6248801, Israel
Region: Israel > Tel Aviv District > Tel Aviv
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #97 of 101 Hotels in Tel Aviv
Price Range: $213 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arlozorov Hotel 3*
Number of rooms: 25
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