After landing at 5:25, we left our cases with them at 6am and then had to kill time until 2pm check-in permitted. Fair enough they were busy. At 2pm we were then told a leak had developed in the room. We were assured a lovely apartment had been found to accommodate us but the owner insisted we registered and paid him IN FULL at once. Foolishly I did so. We were bundled into a taxi and then shocked to find ourselves in a basement studio at the Yarden Beach Apartments, which is in a much worse part of town (on Yona HaNavi street) having paid Arlozorov the full rate for the booking after they knew the room was not usable. We paid $453, the YBA studio was $345 on Booking.com when we checked, so they took advantage and made a substantial profit by moving us elsewhere.
I chose the Arlozorov because of its location near Dizengoff street and its proximity to good restaurants etc. Also, it is near the Alexander Beach hotel which we were due to transfer to on Monday (so not only were we staying in cheaper accommodation, our taxi fare for the transfer substantially increased). I had researched the area with maps around the Arozolov and had nothing for YBA. The owner refused to print a Google map replacement for me.
Whilst the Arozolov was not luxury it was not a "hole" either. We paid extra and chose it so that my son would have a proper single bed to sleep on, and deliberately not a sofa-bed. At YBA we did not even have the luxury of an actual sofa-bed, my son had to sleep on an ordinary sofa in the seating area which did not have proper curtains, so got to see the dawn each day. The fridge did not work, in 38 degree heat you want a fridge. No towels changed [we had to find the housekeeper to beg for dry ones]. When booking our tours, I made sure the hotel was on its list of pickup locations. Instead we now had to walk about 1/2 km to another location, no longer door to door convenience.
Finally, the bathroom was cramped and poorly maintained & stinky - using it was not a pleasant experience with its damaged cistern and mouldy looking ceiling.
We understand that accidents happen, and that they found us this accommodation as an emergency replacement, but we did not expect them to rip us off and profit from this situation, and leave us in an even worse situation, instead of offering us compensation! They should have billed us what they really paid the Yarden. I complained and gave them a chance to refund me the difference.
Instead they claim to have sent us to a great apartment and to have not profited as they had to pay Booking.com a 15% fee , VAT and the 60 shekel taxi fare to hell. How is this my problem, they got the full fee from me for not fulfilling their side of the contract. Neat trick huh? Perhaps the Hilton can try it and charge Hilton rates while moving you to a Premier inn?
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