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Reviews (159)
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All reviewsazure restauranthigh tech featuresattentive teaman american dinergreat hotelbusiness hotellobby restaurantbreakfast selectioni highly recommend this hotelquality of foodworld classroom serviceexcellent experienceexecutive loungeperfect locationpleasant stayfirst floor
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Reviewed 26 June 2018

Used my Phone as access to lift/ rooms/ check in so completely card less. Great Gym/pool & rest area & all next to each other to use them conveniently.
Great quality of food & drinks. Walking distance to main areas of city. Very friendly staff with good language skills.

Room Tip: Any location is good . Even rooms facing road are sound proof
  • Stayed: June 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Manit N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reem a, General Manager at Hyatt Regency Riyadh Olaya, responded to this reviewResponded 28 June 2018

Hello Manit N,

Thank you for taking the time to post a personal review following your recent stay at Hyatt Regency Riyadh Olaya.

We are delighted to read that you enjoyed your stay and that we were able to provide you with a right Hyatt Regency Experience.

Thank you again, and we wish to be always your preferred choice.
Looking forward to welcoming you back at Hyatt Regency Riyadh Riyadh Olaya, in the near future.


Best Regards,

Nizar Weshah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

Everything was great in our stay: Wide lobby , friendly staff, delicious food and fast room service.
We stayed for one night to celebrate special occasion and it went so smooth and we enjoyed it except the air conditioning in the room was not very cold so we couldn’t sleep very well.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank TreeNet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reem a, General Manager at Hyatt Regency Riyadh Olaya, responded to this reviewResponded 24 June 2018

Hello TreeNet,

Many thanks for taking your time to write this wonderful review about our hotel. I am very pleased to learn that my team at Hyatt Regency Riyadh Olaya was able to exceed/meet your expectations during your stay. I will personally ensure to pass on your kind feedback. Your comment regarding the air conditioning has been noted. My team and I strive to be the best we can as surely no reward is greater than bringing joy to our guests. We look forward to welcoming you back soon.


Best Regards,

Nizar Weshah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018

Location: the hotel located very close to many eating options and well as shops. There is a high end mall located in the front of the hotel where you also can find some restaurants and cafes.

Room: nicely decorated and clean. The room size is very good and most important the room is very clean.

Facilities: overall all very nice facilities but nothing give you the grand feeling. The lobby area is very small and not too many eating options available onsite. Indoor pool and GYM are available.

Services: Quick check-in and check-out, very responsive services, staff is very helpful and friendly.

General: I highly recommend this hotel for short visit and business.

Room Tip: high floor for the view at night.
  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Hesham A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reem a, General Manager at Hyatt Regency Riyadh Olaya, responded to this reviewResponded 24 June 2018

Hello Hesham,

Thank you for taking the time to post a personal review following your recent stay at Hyatt Regency Riyadh Olaya.

We are delighted to read that you enjoyed your stay and that we were able to provide you with a right Hyatt Regency Experience.

Thank you again, and we wish to be always your preferred choice.
Looking forward to welcoming you back at Hyatt Regency Riyadh Riyadh Olaya, in the near future.


Best Regards,

Nizar Weshah
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018

It's been two years that I stay in this Hotel on a weekly basis (4 nights per week) and all of our team believe that this Hotel is over-rated and do not have the real standards of a 5 stars hotel. During our last stays many incident happened that can be summarized as the following:

1) Laundry tore two shirts of mine and told me this is regular wear and tear not evening assuming the responsibilities
2) Food quality is really bad and there is no consistency... one of our team member got food poisoning
3) Whenever we order food, it takes 1 hour to arrive and although we write down our order, they get it completely wrong

Overall, the location of the hotel is good, the staff is really nice but there are huge flaws in the service and this is why we decided to change the hotel because no one from our team was happy.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank elietmhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reem a, General Manager at Hyatt Regency Riyadh Olaya, responded to this reviewResponded 13 June 2018

Hello Elie,

Thank you for taking some of your valuable time to write a feedback regarding your and your colleagues stays at Hyatt Regency Riyadh Olaya.

I deeply regret and apologize for the fact that the Hotel did not meet your expectations and for the inconveniences you encountered with the laundry and with our Food & Beverage services. The experience you have described does not sound like the high standards and level of service that we are usually so proud of.

Rest assure that our guest's comfort, safety, and hygiene are most important to us.

The team and I do hope that we have the opportunity to welcome you and your colleagues back to change your view and exceed your expectations in the near future.


Sincerely yours,

Nizar Weshah
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018 via mobile

I had the chance to experience dining in the hotel ramadhan tent located at the grand hall.
Reception was welcoming. Variety and quality of food was at its best.
This hotel is keeping up with highest standards as usual.

Stayed: June 2018, travelled with friends
Thank D677LePrince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reem a, General Manager at Hyatt Regency Riyadh Olaya, responded to this reviewResponded 12 June 2018

Hello D677LePrince,

Thank you for taking the time to post a personal review following your Ramadan experienced at Hyatt Regency Riyadh Olaya.

We are delighted to read that you enjoyed your Ramadan Iftar and that we were able to provide you with a right Hyatt Regency Experience.
Thank you again, and we wish to be always your preferred choice.

Looking forward to welcoming you back at Hyatt Regency Riyadh Riyadh Olaya, in the near future.


Best Regards,

Nizar Weshah
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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