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Reviews (410)
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248
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All reviewsmr aliexcellent hospitalityexcellent breakfastlocation was perfectgreat hotelbusiness triprooms are greatexcellent staylarge roomevery weekhotel servicevery pleasant stayenjoyed my staynice gymhotel lobbyreception deskrecommend this hotel
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9 - 14 of 410 reviews
Reviewed 3 weeks ago

The hotel is quiet

The room was booked for honeymoon package but I was surprised that there was at the bathroom sleepers, shampoo, soap, lushon and bathrobe for one person only .. There was no hair conditioner and not even wipes !! When I asked them all, they served me after half an hour !!!

the TV location was a stupid and facing the bathroom not the bed !!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Bander88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshRayhaanbyRotana, General Manager at Rosh Rayhaan by Rotana, responded to this reviewResponded 2 weeks ago

On behalf of Rosh Rayhaan by Rotana, we wish to thank you for taking the time to convey your comments about your experience during your stay with us. We appreciate your feedback as this helps us understand the areas we need to strive for improvement upon. We look forward to welcoming you back soon.

Mamdouh Ali
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Stayed for business on several occasions.
Clean spacious rooms with bath tub and shower. Quiet easy to operate AC. Good selection of pillows and comfortable bed.
Efficient and nice housekeeping and concierge staff .
Excellent breakfast with very service minded staff attending your every need and remembering your preferences already the second day (or maybe it is since I'm one of the few females ...?)

Front desk check is not fast and can be messy if you happen to be on a flight that has been delayed. The hotel strangely apply some kind of slot check in hours seemingly designed by someone who lacks experience of international long haul flights. If you don't show up within you slot time your room is cancelled ...

Check out is equally complicated - bills are wrong, invoices never emailed as agreed, mistakes in payments made can not be rectified by the front desk staff but have to be fixed during office hours the following day by some back office functions, etc. etc.

This is a hotel where there is no traceability or logging of guests preferences or incidents which results in poor customer service where you need to explain everything to new people all the time.
Processes would benefit from an overhaul and the appointment of a Guest Relationship Manager who monitored and followed up daily operations.
Promises such as "we will make your next stay the most memorable experience here as a token of our sincere apologies" are totally void as one will find that at the next check in the Front Desk staff will ask (for the fourth time) "is it your first time with us?" (and of course there will be no fancy upgrades or massages ...)

The rooms would benefit from more lighting as they are a bit on the dark side for working.

No gym for business women - as it is open during the morning when these have left for work or at 0830-1030 am which is not an option if you as I tend to get your adrenaline going after a work out.

  • Stayed: June 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank MarieMalmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshRayhaanbyRotana, General Manager at Rosh Rayhaan by Rotana, responded to this reviewResponded 3 weeks ago

Dear Marie,
Thank you very much for staying at Rosh Rayhaan by Rotana and for completing our guest survey.

We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities.

We hope you have the opportunity of staying with us at Rosh Rayhaan by Rotana in the near future.

Yours sincerely,

Mamdouh Ali
General Manager

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Reviewed 4 weeks ago

Hello
It was very good stay ..i did not like my suit because it was like a driveway but service is good and facilities are good except the restaurant was closed
Also check in took 2 hours but other than that everything is good and employees are smiley and very helpful

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Hamad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshRayhaanbyRotana, General Manager at Rosh Rayhaan by Rotana, responded to this reviewResponded 3 weeks ago

Many thanks for taking your time to write this wonderful review about our property. I am very pleased to learn that my team at Rosh Rayhaan by Rotana was able to exceed/meet your expectations during your stay. I will personally ensure to pass on your kind feedback. My team and I strive to be the best we can as surely no reward is greater than bringing joy to our guests. We look forward to welcoming you back soon.
Mamdouh Ali
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018 via mobile

Modern decoration , free wifi, nice gym and facilities.

Friendly and smiling staff in restaurant and Reception.

Convenient size of room, Always smells fresh and clean. Bathroom amenities are very good quality.

Stayed: June 2018, travelled on business
Thank Traveler5035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshRayhaanbyRotana, General Manager at Rosh Rayhaan by Rotana, responded to this reviewResponded 12 June 2018

We would like to thank you for the lovely review and the perfect rating. Your wonderful comments are very much appreciated. We aim to exceed the expectations of our guests and reading reviews such as yours is the greatest reward. It will be an honour to welcome you back at Rosh Rayhaan by Rotana.
Mamdouh Ali
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018

I stayed for two weeks. An excellent hotel, the outdoor swiming pool is really a value added to the overall quality of the hotel. Very kind employees. Very good quality for money. Food quality is good in particular at the lounge.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Michel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshRayhaanbyRotana, General Manager at Rosh Rayhaan by Rotana, responded to this reviewResponded 11 June 2018

We would like to thank you for the lovely review and the perfect rating. Your wonderful comments are very much appreciated. We aim to exceed the expectations of our guests and reading reviews such as yours is the greatest reward. It will be an honour to welcome you back at Rosh Rayhaan by Rotana.
Mamdouh Ali
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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