This review is related to their signature restaurant Bentlys. This was our seventh visit but the first one under the hotels new ownership by Radisson so we were slightly nervous that the previous superior service and food we experienced as the Ramada might not be met.
Unfortunately the quality of the service has declined but the food is as good as previous visits.
There were only three waiting staff to cover the restaurant which was not quite full this was clearly not enough and less than on our previous visits. We were served by all three waiting staff during our meal and the young waitress was clearly not trained and was nervous when serving us to the extent she spilt the wine all,over the table cloth.
We had to ask the waiter to remove our taster dish plates as on three visits to our table these were left in front of us.
One order was the ribeye with hash browns but this arrived without the hash browns but chips, we then a wait for the hash browns.
Then when I asked for English mustard this turned up in the original jar which for me is just not on in this supposed top restaurant.
Finally service overall was slow. We did complain to the manager and received a complementary dessert but this did not make up for a disappointing experience.More
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