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Reviews (144)
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Reviewed 4 March 2017

The Good: The Governor provides spacious suites - ours was 2 bedroomed - that are in an excellent location. The Doha Central Mall is within walking distance and has a large supermarket. Easy access to The Corniche. We did not use the parking, but it looked generous. The facilities were well planned, with an ensuite to bedroom 1, bedroom 2 had shower room across hall. Additional cloakroom. Large living room with dining table and four chairs. Fittings in the large kitchen included microwave, washing machine, hob, oven, fridge freezer and kettle.

The Bad: This self catering suite did not have cups, saucers, just 2 plates, one knife and 5 random forks. There were no towels, robes, or hairdryer, despite being advertised online. Getting towels was a HUGE problem. Numerous calls to reception, asking housekeeping staff, and a visit to reception eventually yielded 3 grey and threadbare offerings. Eventually we managed to get some cutlery, cups and plates ..OK, we did not intend to eat in, but planned on having breakfast in the suite. Grime on kitchen worktops and inside the fridge made us inspect the bed closely. Wow, stained and grey mattress protector was returned to housekeeping, but no replacement was forthcoming. Duvet and pillows grey and old. In despair we visited the near supermarket and purchased our own - plus a hand towel. A visit to reception produced no response at all,most unhelpful. Returning back to our suite at 5.30 on afternoon we found two housekeeping staff - one on the hotel telephone, and another moving our purchased bedding around. Another evening 'cleaning staff' arrived at 6 pm. Hopeless. This is such a shame, as this well located accommodation could be superb with better management.

  • Stayed: February 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mangament, Manager at Governor West Bay Suites And Residence, responded to this reviewResponded 22 March 2017

Dear Valued Guest,

Thank you for having taken your time to provide us with your valuable feedback relating to your stay at Governor West Bay.

We are sincerely concerned and apologies that we fell short on your expectations in some area.

Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Looking forward to see you again in the near future.

Louay Moallem
Governor West Bay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2017

We hired a 2 bed apartment for 5 days with breakfast - we were really impressed with the space. There were no issues at all with reception despite some of the other reviews. The room was clean and beds comfortable. Breakfast was well stocked at all times but the Egg-Chef did get long queues at Breakfast. The hotel must be about 10 years old and some décor is a bit tired but that did not detract from the stay. The local Carrefour supermarket in the Central Mall is walkable if you want to do breakfast in your suite.

Room Tip: There is a big construction site just starting on the West Bay side of the hotel. High rooms won't be affected.
  • Stayed: February 2017, travelled with family
    • Value
    • Location
    • Service
Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mangament, Manager at Governor West Bay Suites And Residence, responded to this reviewResponded 22 March 2017

Dear Valued Guest,

Thank you for having taken your time to provide us with your valuable feedback relating to your stay at Governor West Bay.

Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Looking forward to see you again in the near future.

Louay Moallem
Governor West Bay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2017 via mobile

For how many times we check-in in this hotel. I may say its getting poorer and pooerer. Customer services and reception are failure this time. Amenities such as towels are not available. Very slow service request. Towels need to be replaced.

This hotel suits for low budget group. It is affordable no doubt. But looking for alternative in terms of group gatherings.

Stayed: January 2017, travelled with family
Thank Harry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mangament, Manager at Governor West Bay Suites And Residence, responded to this reviewResponded 22 March 2017

Dear Valued Guest,

Thank you for having taken your time to provide us with your valuable feedback relating to your stay at Governor West Bay.

We are sincerely concerned and apologies that we fell short on your expectations in some area.Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Looking forward to see you again in the near future.

Louay Moallem
Governor West Bay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2016 via mobile

December 31st 2016 2:4 pm I just checked in the hotel reception is not friendly at all they don't even smile at the guest and they make there own policy with the guests I will recommend not to stay at this hotel .
Also please read check in policy before booking the hotel.

Stayed: December 2016, travelled with friends
Thank samak380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mangament, Manager at Governor West Bay Suites And Residence, responded to this reviewResponded 22 March 2017

Dear Valued Guest,

Thank you for having taken your time to provide us with your valuable feedback relating to your stay at Governor West Bay.

We are sincerely concerned and apologies that we fell short on your expectations in some area.Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Looking forward to see you again in the near future.

Louay Moallem
Governor West Bay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2016

It's in the central and near the mall. It's accessible which makes it easy for someone to roam around in Doha. Our first visit there was an invitation for a baby shower. My first impression for the place was "perfect". The three bedroom apartment was spacious enough. I told my husband that I'm pretty sure that won't be our last visit and true enough we were there again for a first birthday celebration (not the same baby, the perks for the love of capturing memories hehehe). So far it's the best place for a family gathering. We're actually considering the place for next month's special occasion.. let's see.

Room Tip: the higher the floor the better view outside the city :)
  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Service
Thank silverveil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mangament, Manager at Governor West Bay Suites And Residence, responded to this reviewResponded 22 March 2017

Dear Valued Guest,

Thank you for having taken your time to provide us with your valuable feedback relating to your stay at Governor West Bay.

Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Looking forward to see you again in the near future.

Louay Moallem
Governor West Bay

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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