We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing Service”
Review of CuiScene

CuiScene
Ranked #402 of 2,237 Restaurants in Abu Dhabi
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed 27 December 2016

My first time to dine at CuiScene was their Christmas dinner buffet. Given the high price and special occasion, we were expecting a memorable experience, which sadly was not the case.

FOOD

The range of food was impressive with most items nicely presented. In terms of cold seafood, we were surprised that there were no oysters or lobster, as the advertisement on the hotel's website had promised "a vast array of fresh seafood". When we commented on this to one of the chefs, he did bring us 6 oysters each. The sushi was very good, as was the roast turkey.

Some hot dishes were not freshly cooked. The calarmari, in particular, was soggy and unpleasant. The cheese selection was OK, but by the time we reached it it looked untidy with some cheeses hacked to pieces by previous diners.

SERVICE

The greeting at the door was efficient and moderately friendly, however the hostess just left us at our table without explaining the packages or arranging for a waiter to take our drinks order. We sat for a few minutes and no waiter came. After unsuccessfully trying to get the attention of several wait staff, we managed to get the manager's attention and he arranged our first drinks.

Thereafter, it was difficult at several times to find a waiter to either refresh our drinks or clear plates. We certainly did not feel we had someone "looking after us" which is normal and expected at a good restaurant, even a buffet restaurant. The same poor service continued when we moved outside to sample something from the grill station. It was at this stage that the manager came over and I gave my feedback.

Service subsequently improved and the bill was handled efficiently, however I was a little surprised that no goodwill gesture such as a small discount had been offered.

    • Value
    • Service
    • Food
Thank savvy_dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (57)
Traveller rating
Traveller type
Time of year
Language

3 - 7 of 57 reviews

Reviewed 24 June 2016 via mobile

Yesterday, I went to CuiScene restaurant with my wife for Iftar. Plenty of food choices, food taste was very good in general. Very good setup and service. Kids of others were making our Iftar a little uncomfortable

Thank Monasef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2016 via mobile

We arrived at the fairmont late and needed some food

We was sent down to there main buffet Reaturant and was seen to straight away, the staff so good with out baby and we was served quick.

Massive selection of hot and cold food even though we was near closing time

We Will return again later in our holiday

P.s entertainer app worked great here

Thank Danny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2015

We were invited for a birthday brunch and the selection of food were great. Loved the lobster and the grilled shrimps. There were many selection of food to choose from. Would love to go back!

    • Service
    • Food
2  Thank A111A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2015 via mobile

Despite the wide varieties especially on the main course, the quality of food is very low. An unrated restaurant cooks far better than this.

Otherwise, Ambience and service are fine.

Thank Salamin101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed CuiScene also viewed

Abu Dhabi, Emirate of Abu Dhabi
Abu Dhabi, Emirate of Abu Dhabi
 
Abu Dhabi, Emirate of Abu Dhabi
Abu Dhabi, Emirate of Abu Dhabi
 
Abu Dhabi, Emirate of Abu Dhabi
Abu Dhabi, Emirate of Abu Dhabi
 

Been to CuiScene? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing