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1 - 6 of 759 reviews
Reviewed 9 November 2022 via mobile

My partner and I are very disappointed with the hotel in New Caladonia, the property is not maintained well at all. Most of the run beds are broken near the pool and the building exterior and interior the paint is chipping away, the pool ladders are broken. We also had to wait half a day to get towels sent to the room so I ended up stripping the bed and used the sheet to dry myself and I called reception 4 times to ask for towels and I was told me don’t have any. The breakfast is $5o AUD and it’s not value for money at all.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank 150charlieo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 October 2022

Stayed here with my 2 older children.
Although the rooms themselves were very dated, they were also very clean.
The kids absolutely loved the pool.
I have noticed a lot of the previous reviews complaining about the subpar conditions but the honest truth is that it's one of the cheapest hotels around so if you are looking for a 5 star hotel experience, then perhaps book elsewhere to save disappointment.
The staff are super friendly and nothing was too much trouble.
We also loved the buffet restaurant.

Room tip: Handsoap is not provided. Also, knives and forks are not provided. There is a hairdresser and beauty services on site.
Date of stay: September 2022
    • Value
    • Location
    • Service
1  Thank Shonyci
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 October 2022

Dreadful hotel. Bathroom super dated with a stupid shower design. Broken bedside tables. Barely any essentials (not even a bar fridge). Dreadful bed. Wifi of 250mbs usage (how is that a thing still!). Broken door to get in and really noisy. Ocean view more like great view of the parking lot!
Would rather sleep in a mall!

Date of stay: October 2022
Trip type: Travelled as a couple
Thank Phillip G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 September 2022

We booked the hotel because we really liked the look of the pool area, but once we got there we were told the pool was going to be under maintenance for our whole stay of 7 nights. Absolutely no communications about any of this and we got no official apology or any sort of a discount (we requested free breakfast since that meant they didn't have to give any money back to us).

The only response was to tell us the website has a notification about an annual pool maintenance, but turns out it was in the bottom of the fine print (on booking.com) when we went searching for it and even this was only added recently (way after we had already booked). Their own website had no mention of it at all...

Sound proofing is a real issue as well, the carpets are razor thin and you can hear every step from upstairs.

Add in the fact that everything is just old and poorly maintained, and you can see how we were somewhat... disappointed.

Room tip: Pick a different Hotel.
Date of stay: September 2022
    • Sleep Quality
    • Rooms
    • Service
Thank PekkaNZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 September 2022

We stayed in a premium room. Balcony overlooked the bay for lovely sunset views. The room was spacious however the bed contained a heavy doona and no top sheet so it was too warm for the weather.
They provided no hand soap for the basins in the bathroom. The shower/bath was very dangerous having a very high wall, sloping floor and nothing to hang onto getting in and out.
The free Wi-Fi was a joke. 250mb was half used up just doing online check-in for our flight. We only wanted to check our emails and catch up with family in Australia, but the allocation ran out. We stayed in 4 other hotels throughout New Caledonia and all provided free unlimited Wi-Fi even way up north at Poum.
The buffet breakfast was extremely expensive at $105 for 2 including the 10% discount. Better to go down the street to Le Fare for half that amount.

Room tip: See my comments. If you have mobility issues make sure they give you a room without the shower/bath in the premium.
Date of stay: September 2022
    • Rooms
    • Service
Thank Helen H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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