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Reviewed 4 March 2020

Nice Hilton right on the water. Lots of restaurants and stores on opposite side of hotel. Perfect location to explore Noumea. Bus line out front to get downtown. Path along the water across the street.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank brendano601
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HiltonNoumea2019, Responsable réception at Hilton Noumea La Promenade Residences, responded to this reviewResponded 22 March 2020

Dear brendano601,

Thank you so much for your friendly review.
It was a pleasure to welcome you !
Looks like to enjoyed very much the location but as well the good options to explore the surroundings.
Did you tried out as well our new E-bike hire ? It is indeed wonderful to go along the palm tree bordered costal roads of Nouméa.

Hope to welcome you soon back here at the Hilton,

Günter
Front Desk
Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2020

We stayed there 6 nights. Beautiful view from the balcony to the laguna, quiet, large space, friendly staff, clean. They have a fridge, washer , dishwasher, microwave, and kitchen stuff there , that is very convenient.
The only issue was leaking conditioner, but after we notified the receptionist, it was promptly fixed.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Dace K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HiltonNoumea2019, Responsable réception at Hilton Noumea La Promenade Residences, responded to this reviewResponded 1 March 2020

Dear 547dacek,

Great to learn that you enjoyed your stay with us.
We would like to thank you especially for rating us 5 stars even if you had an technical issue in the unit.
You are very kind and generous with us.

Please receive our very best regards,
Günter

Front Desk
Management-team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2020

We attended a function at this hotel, and we were very impressed. The staff greeted us warmly on arrival, and were helpful and attentive throughout. The dining room where the event was held was delightfully light and airy, and the food delicious. The wine was nice too! It reminded us of how good a brand Hilton still is. Thank you for a lovely experience.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
3  Thank lastword2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HiltonNoumea2019, Responsable réception at Hilton Noumea La Promenade Residences, responded to this reviewResponded 1 March 2020

Dear lastword2016,

Thank you so much for your kind words of how you experienced the Hilton and its attentive staff.
Your feedback makes us proud and keeps us going !

All the best to you,
Günter

Reception
management-team,

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Reviewed 28 January 2020

My review is like many I've read on here already - the Hilton in Noumea doesn't live up to the Hilton promise. The good points - our deluxe 3 bedroom apartment was on the 5th floor of the Banian building, with a spacious balcony, spacious living area and bedrooms. Two bathrooms - great for a family of 5. Lovely sea view. The negatives are all just small niggles, and easily fixed - but we paid $468NZD per night, so would rather not have any niggles at all. Housekeeping daily - but erratic at replenishing things like coffee, tea, sugar, dishwashing powder, toilet paper. The kitchen was described as fully-equipped - but one blunt knife that couldn't cut through a baguette disproved this. We bought a sharp knife in town so we could cut some fresh tuna into sashimi, and slice our daily bread! No chopping board either...
The dishwasher didn't clean coffee mugs very well - despite us soaking them first - and we couldn't handwash them as despite sachets of dishwashing liquid, there was no dishbrush provided.

Still - a comfortable well-located place to stay, but not 4 star!

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank notjenny1968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HiltonNoumea2019, Responsable réception at Hilton Noumea La Promenade Residences, responded to this reviewResponded 28 January 2020

Dear notjenny1968,

Thank you very much for your helpful review of your recent stay.
Your comments about the housekeeping service and the equipement of your kitchen have been transferred to the manager concerned. We are deeply sorry to understand that these inconviniences have disturbed your well earned holiday. For you next stay, please never hesitate to inform us during your stay so that we can react immedeately.

Please receive our very best regards and we hope to see you back at the Hilton for spacious apartments overlooking the world largest lagoon.

Günter - Front desk
managing team

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Reviewed 22 January 2020 via mobile

This is not a luxury hotel but it is a well located set of 3 buildings containing units that are well designed. We stayed in a deluxe 3 bedroom unit so it was high, with 2 bathrooms and a largish balcony overlooking the Anse Vata beach out to Duck and Maitre Islands. Beautiful to sit in our living space watching the boats, kite surfers, wind surfers etc.

The unit has a kitchen that was well set up to prepare and serve a mix of meals. Only odd thing was only 1 knife. I'm sure if we had asked for more they would have been provided but we made do.

The unit was very clean and housekeeping were the most gorgeous people. They went out of their way to be welcoming, to check we always had enough toilet paper, dishwasher powder, washing machine powder etc. Housekeeping came daily in our 11 night stay but we often just asked them to replace towels, empty bins, give us washing machine powder etc. They would actively check if we had forgotten anything that was running low. Very kind and thorough.

Information on tourist activities in New Caledonia is often tricky to get. We found Luc and Gunther on reception particularly thorough and would then ask afterwards how our day was. Gunther even asked if he could copy information we had on Blue River National Park so he could share it with future guests. Luc would tell us about going to places with his friends such as Farino, Blue River, Maitre so we knew he was recommending it based on his own experience.

I've only given it a 4 as it is quite dated in the rooms (time for an update) and for the mixed experiences at reception. For example when we arrived for an 11 night stay (would be one of their longer stays) we were treated with no warmth and a staff member rushed over to tell us we would get no Hilton points as we had booked it with a travel agent. We didn't care about the points but it would have been nice to get a welcome to New Caledonia! Those little touches make a difference.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank 5fromAustralia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HiltonNoumea2019, Responsable réception at Hilton Noumea La Promenade Residences, responded to this reviewResponded 26 January 2020

Dear 5 from Australia,

That is a great review, thank you so much!

We enjoyed you seeing being so eager to learn about our little island and that you actively were discovering it every day. You have certainly built up valuable memories during your stay!

We will pass on your compliments to the mentioned departments and staff members. They will be proud
to know that they have been so positively recognized by you.

All the best to all 5 of you and be certain of the fact that we would be very happy to see you soon again here at
the HILTON in Nouméa.

Günter - Front desk
Management team


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