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Reviews (28)
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2 - 7 of 28 reviews
Reviewed 11 February 2016

I felt right at home at this beautiful bnb. Run by a lovely family who were ever so warm and helpful. Great location opposite a local market (selling fresh watermelon, mango etc) and great proximity to the water. I suggest hiring a bike and riding round to neighbouring beaches. The beaches are stunning and theres a great bar/restaurant up the road (the name escapes me, but ask at reception they will know the one).

  • Stayed: January 2016, travelled with friends
    • Value
    • Location
    • Service
1  Thank Rachael789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evaseline M, Owner at 'Utu'one Bed and Breakfast, responded to this reviewResponded 29 March 2016

Thank you so much Rachael for the lovely feedback. Hope to see you again in the near future.

Malo 'Aupito
Evaseline

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2015

Situated within walking distance of downtown, this B&B was a wonderful surprise after a long plane flight. This is a family run B&B that went above and beyond all expectations. The owner and staff took a genuine interest in our trip and time spent in the Capital; they helped arrange taxis and an island tour, and helped to locate travel services that we needed. The building itself was very clean with light airy rooms, comfortable public spaces and a relaxing garden. They made a full breakfast to order that was great. We highly recommend this property!

Room Tip: Rooms on 2nd floor have a view of the neighborhood and harbor
  • Stayed: October 2015, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evaseline M, Owner at 'Utu'one Bed and Breakfast, responded to this reviewResponded 29 March 2016

Thank you Eric for the wonderful review, it was a pleasure and delight looking after you both. I do apologise for the late reply, just now able to get us registered onto this website to give responses. Hope you come this way again. Take care and God bless.

Best regards
The Muller and the Wolfgramm families.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2015

Sadly, this property isn’t as it appears on the website. Central location, a short walk to the main town? Actually at least 1 km. Just steps away from the deep blue Pacific? Actually across a busy road from an industrial wharf area.

It’s hard to know what this B&B’s business model is, but it seems that it caters less to tourists and more to long-stay workers. The group of Fijian civil servants staying while we were there thought it quite OK to have a party just along from our room until past midnight.

Simple maintenance issues in the room (e.g. missing light bulbs) hadn’t been attended to, and the cleaning was pretty superficial. It’s a pity, because this could be a nice property. The staff were friendly and helpful, and the home-cooked breakfasts quite adequate (as long as you like eggs).

There will be better places in Nuku’alofa.

  • Stayed: August 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank apteryx055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evaseline M, Owner at 'Utu'one Bed and Breakfast, responded to this reviewResponded 29 March 2016

Thank you for the feedback and apologise for the late reply. I am just now registered with TripAdvisor to be able to make responses to our customer's comments. I apologise if your stay was not to your satisfaction as we really take serious our motto: "Your Satisfaction is Our Aim". We are indeed steps away from the deep blue Pacific but with the wharf right across from our establishment and the market fair being held there every Saturday. Yes we are also indeed 1 km or 30 minutes walk to the main town which really is considered a very short distance, isn't it? There was no intention to deceive the public in any way I would have to say. These are clearly pointed out on our Website and video clip on Facebook.
We do offer free rides to our in-house guests if they don't feel the need to walk to the main town, one only need to ask. Thank you for pointing out the missing light bulbs, this has been attended to and because no one is 100% perfect it pleases us when guests let us know of any oversights on our part so we get any problems resolved immediately. To have our customers happy and satisfied is our No. 1 priority.
The group of Fijian civil servants are regular customers and they stay up to 3 weeks and on their last day they get together to celebrate their success over few drinks. It was not every night they party, they were too busy auditing and writing reports to have the chance to make other guests miserable. This group has been always good and considerate of others staying at the BnB but nevertheless they were asked by my manager on this particular night, when you were there as one of our guests, to keep the noise down as possible.
We also take pride in our good reputation for cleanliness and good plumbing system in comparison to other bnbs and we certainly try keeping it up. We advertise "continental" breakfast which of course includes only cereals, fruits, toasts and spreads and beverages while eggs; bacons and sausages are bonuses not to mention drinking water available (24 hours),also foc.
Thank you again madam for your feedback and truly sorry that we did not meet your expectation. God bless.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2015

The manager Lorna was helpful providing information, transport and customer service. Breakfast was plain and basic food - however good; the room had basic and minimum items (see attached photo of TV), shower and toilet was separate to our room and in need of repair/replacement. The location of Utu'one is a reasonable 20 minute walk to the town centre, however being opposite the fish markets and a night disco was a touch loud and annoying. The management are currently dealing with fixing this issue.

Room Tip: Ask for an upstairs room
  • Stayed: August 2015, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank CharmaineCregan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evaseline M, Owner at 'Utu'one Bed and Breakfast, responded to this reviewResponded 30 March 2016

Thank you Charmaine for your feedback. I apologise for the long delay in getting back to you. Just got our establishment registered yesterday to be able to make responses. The room you stayed in was our standard room and the cheapest. One has to pay more to stay in a room with ensuite and with a view to either the garden or the wharf/ocean. We have a total of 9 bedrooms and 3 of those rooms were upgraded 2 years ago from share bathroom to having its own private bathroom facilities inside the rooms and now we have a total of 5 rooms with ensuite each. The other 4 rooms, 2 rooms have share bathroom and 2 rooms have private bathroom each but separate to the rooms. All the rooms have air-conditioning; fridge; TV; writing table; bedside tables; wardrobe; iron & ironing board, kettle with tea/coffee/sugar sachets provided and complimentary bottle of water. I believe that's all one needs in a room? Have to remember we're not a hotel but just a guest house? Nevertheless, our BnB is full of surprises.

The night bar is not directly opposite the BnB, it is approx. 5 minutes walking distance towards town but yes the wind carries the music over to our side. Nevertheless, there is good news, the noise problem with this bar has been resolved. God bless.

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Reviewed 20 May 2015

This is a woderful place to stay, clean with great staff. A lovely Breakfast was included as was internet. Saturday morning markets are a bit noisy but I still higly recommend this establishment. Saturday morning the local market brings in the local traders and is fun to visit, as is the nearby fish market were bags of lobsters can be puchased very cheaply and can be prepared in the lodge kitchen. There are 2 local bars if so inclined, plus a great Italian just down the road.

  • Stayed: May 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank ThatsEmbroidery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evaseline M, Owner at 'Utu'one Bed and Breakfast, responded to this reviewResponded 15 April 2016

Thank you very much for the great review and happy to know you enjoyed your stay with us.

Malo 'aupito, God bless.
Evaseline

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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