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Hotel Sultani
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Reviews (56)
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17 - 22 of 56 reviews
Reviewed 28 December 2013

As per other reviews hotels in Kinshasa and DRC can be dreadful! Reception area was very pleasant and had some interesting artefacts. Reception staff were pleasant and a number also spoke English. Staff quickly got our phones etc connected up to the WiFi which worked well in both reception areas and rooms. Sometimes it was a bit slow, but unlike UK hotels it was free and perfectly acceptable.
Rooms were clean and tidy. There were a couple of minor lack of maintenance issues in the room but nothing major! Room had very small balcony but most of it was taken up by the air conditioning system.
Breakfast was continental buffet but reasonable choice and variety. We ate a couple of times at lunch and dinner and again food.
Hotel had a small bar - bar was a back of hotel and had no daylight but was pleasant enough!
Downside is hotel has no pool / fitness room and no outside space for enjoying the Kinshasa evening!!
Certainly felt safe and secure in the hotel and all staff were pleasant and welcoming. Overall would have no problem staying in the Sultani again!!

  • Stayed: November 2013, travelled on business
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4  Thank Alasdair M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

Where do i start from? Hotel is dirty, rooms are small, bathroom is even tinier, lifts are dirty, not enough choice in the menu..... Pretty sure hotel was built in the 80's and never upgraded.

This by far is one of the worst hotels i have stayed in. I saw a roach running around the floor while having dinner in the restaurant. Toilet seat is cracked and the space... oh my. Room is so small and then they add a seat which serves no purpose. Bed is a nightmare and creaks every time you turn.

Not coming back if i have an option

  • Stayed: December 2013, travelled on business
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2  Thank charlesboham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

The rooms are small. I could not fit my one suitcase Inside ! So I put outside an armchair that was blocking space, to fit my suitcase... I was then told I am not allowed to put the chair outside, and it was forced back in, with my suitcase oddly on top. Very annoying and rude -- in addition to the tiny room size !

The internet was not working. At one point it did, and I was rudely told I could only have one device on it. But it was not working really, so not a big loss...

The sheets and towels were dirty. When I asked for a clean pillow, I got a rude reply asking what was wrong with the current one. I showed the brown stains and they did not seem to understand.

Staff are overall unfriendly and rude.

The food in the restaurant is bad, slow, and over-priced.

Room Tip: Don't go...
  • Stayed: August 2013, travelled on business
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2  Thank Maurizio Giuliano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sultani, Responsable relations clients at Hotel Sultani, responded to this reviewResponded 23 February 2015
Google Translation

Nous sommes désolés que vous ayez eu une si mauvaise expérience et constatons que vous avez plusieurs mauvaises expériences dans d'autres établissements de la place.
Nous nous engageons à faire mieux la prochaine fois si l'opportunité nous est donnée.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

For many years I have travelled to Kinshasa a have tried many alternatives to find a decent stay living up to the high costs - so far the search was of very limited succes.
I came across the Sultani by chance since I participated in a meeting held at the hotel.
The staff is very friendly, recognizes guests, is helpful - and competent. It rare in this city that a hotel invoice is ready upon departure and can be split into business and private expenses within minutes.
The rooms are cozy and and well equipped - the first time I really felt like being in a hotel, not in a camp, construction site or an eery place. The hotel restaurant is small but ok - the poulet à la Moambe actually excellent!
Sultani is very conveniently located for all business with Ministries and Embassies.

  • Stayed: November 2013, travelled on business
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1  Thank Trip_Input_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

Sultani Hotel may not be world-class but for its price, it's not a bad deal for Kinshasa. Everything in the room I stayed in (315) was working: A/C, TV, toilet, and stable wifi. There was a tub, a hairdryer, and a small refrigerator.

Upon check-in, the front desk will ask you if you prefer a street view or a river (fleuve) view. Before you make the mistake, please be aware that the river view (at least until the 3rd floor) looks out to the roofline of neighboring structures. The river view is "far" into the distance. I chose the street view, and had no regrets.

The breakfast was adequate: the usual choice of breads or croissants, hot dishes, cereals, fruits, juices, and made-to-order omelette. For lunch or dinner, you may order your food to be delivered to your room with no extra charge. If you decide to eat in the restaurant, there is attentive service all throughout.

The lobby is a great place to hang out in with piano music from around 5:30-7pm. There is also a bar at the ground floor that seems to be popular but did not have first hand experience.

Sultani Hotel is located just off the main boulevard and just about 10 mins away from the UN Base. The location is good because there is no heavy build up of traffic in the area. It's not the cheapest option but for me it balanced my need for value and comfort.

Room Tip: Choose a room in the 3rd floor. The room is high enough so as to be far enough from the street noise, but low enough to get enough water pressure. I prefer street view room.
  • Stayed: November 2013, travelled on business
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1  Thank ATrenas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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