While reading some of the average (or even negative) reviews here, I'm wondering...
I stayed in this hotel not only for one or two nights but for 9 nights, thus I had enough time to check out this property quite thoroughly. I am a consultant who has been visiting 18 African countries in the last 35 years; I even have been doing some hotel assessments in Africa for development programmes. Observation in this sector is therefore part of my job.
By that, I found that this hotel not only offers a remarkably designed interior and a particularly charming ambiance, so that personally you can feel quite cosy and relaxed - this hotel is also greatly customer oriented.
Service always had been friendly AND attentive as if it was to find out what could be your wishes before you even may articulate them. I also had some situations of small problems and solution has in any case immediately been suggested by the reception or the management - even when solution appeared to be impossible or rather uncommon. I have not found that elsewhere before.
I call this: effectiveness, performance and excellent service.
- Official Description (provided by the hotel):
- Whether you are on a business trip or planning your next vacation in Kinshasa, the team of the Sultani Hotel warmly welcomes you. Sultani means "KING" in Swahili, one of the four national spoken languages of the Democratic Republic of Congo. During your stay you will enjoy the comfort of our fully equipped rooms and suites – with free wireless internet access throughout the hotel – but also the quality of a professional service with a young and dynamic team wearing *Tchokwe hats taking good care of you. Give yourself some time to relax at the hotel bar, or enjoy a delightful moment in our gourmet restaurant Marie Kabuang which is bordered by a hanging garden. Our meeting rooms accommodate up to 400 people and are suitable for any of your events. We welcome you to come and experience the Sultani way for yourself. ... more less
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