This was the second time we stay in The Biltmore Tbilisi as we enjoyed the first time we stayed there in May 2021 and decided to give it one more try. the hotel itself is meant to be luxurious, rooms are designed in a fancy way however they started to feel a bit worn out and needs some mending soon.
In general the hotel staff are more attentive than friendly i would say with very serious faces out of trying to act professional.
However if the hotel is over crowded with guests the staff seems to be an able to cover the floor especially in the breakfast hall, either because they are not used to pressure or they are not trained on how to handle.
Also some staff are not aware about the benefits a guest might get from booking certain room types such as the Club Room.
Being the most expensive hotel in town guests would expect a better customer service.
Location is very good, so many restaurants and shops around and it is a 25 minutes walk to the old down.
Overall experience was good and i would consider staying there again but i would surely look into better options first.More
- Free Wifi
- Free parking