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“Great location but extremely outdated”
Review of Courtyard Tbilisi

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Courtyard Tbilisi
Ranked #10 of 144 Hotels in Tbilisi
Certificate of Excellence
Reviewed 2 December 2017 via mobile

Great location in the city center and good service. Literally, the only reason I can’t give them a 5 is simply because this is one of the most outdated Marriott/SPG properties I’ve stayed at in a long time. Everything else was great.

Stayed: December 2017, travelled on business
Thank jrsq39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 407 reviews

Reviewed 2 December 2017

I really loved my 4 days stay with my family here. The highlight of the hotel is definitely the location and if your room is facing the freedom square, then it make all the more beautiful. The only drawback is that their is no room boys to carry your luggage.

Room Tip: the beauty is when you room is facing the freedom square, presidential palace and holy trinity churc...
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  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank anishpaulose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2017 via mobile

Very good location,near to old city and restaurants.rooms are ok ,but no room service ,no lobby.
Inexperienced desk staff charge your card twice or three times!like i reserved with my credit card the hotel puts a hold for your booking then i arrived with a new credit card .they put a nother hold on the new card .finally at check out they draw the money from the same card and after 4 days still didn’t release the two holds on my cards.so watch out when paying.
If you happened to have few credit left in your card since they double charge you,you might be left penny less.

Stayed: November 2017, travelled on business
1  Thank 344saadettina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiko P, Manager at Courtyard Tbilisi, responded to this reviewResponded 30 November 2017

Dear Guest,

Thank you very much for providing feedback regarding your experience at Courtyard Tbilisi hotel. Yes, we are proud to have the best location in the city and we are happy you enjoyed the heart bit of the old city. Please note that Courtyard operates according to international Marriott brand specifications and that is why we do not provide the room service at the hotel. AS for the hold amount on your credit card I do apologize for the inconvenience. We'll go deep in details to make sure it was isolated issue that is corrected moving forward.
Thank you again and looking forward to host you in the future,

Best regards,
Tiko Paradashvili
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2017

Excellent stay from the very beginning.

Location was excellent, right in middle of Freedom Square, staff was friendly and wonderful, especially Natia at check in and Moki at the restaurant (i hope i got the name right ! ) I had heard about the hospitality of Georgian people and if its anything like at courtyard marriott then certainly Tbilisi is a place to visit frequently.

Gym and pool was great, the hotel is walking distance to almost everything including the bridge of peace and other tourist attractions. They have an amazing breakfast with fresh fruits, omelette station, a variety of things for diners to enjoy.

The restaurant was great for dinner, slightly more expensive than other restaurants but it seemed like Courtyard was a high end hotel in Tbilisi as lots of people came through for drinks after work, dinners etc.

We got upgraded so our room was spacious and was clean, with modern amenities. The hotel also had a service to call taxi drivers etc who you can hire for the day, although we didn't use it considering the professionalism of the staff i will do that next time for sure.

all in all, a wonderful stay for us, we enjoyed thoroughly and will definitely keep courtyard as our preferred hotel next time we visit Georgia.

Keep up the good work!

  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank movin_around
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017

Perfect location and nice hotel with helpful staff. Stayed in 2 rooms for 4 nights with family.
Almost everyday breakfast is serving with same menu, so not recommended for long stays.

We faced lot of difficulty to enter the hotel since the entrance is directly from a busy street, which is hard to find a place to stop the car and get down especially with kids.

Staffs are unaware about the packages offered by the sales team and luckily issues reported were solved on time regarding late check out.

Kinda overpriced to a hotel which is not offering room service or bell boy. Price is almost similar to the normal Marriott hotels

We selected this only because of the nice location.

  • Stayed: November 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank vimalkumar b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiko P, Manager at Courtyard Tbilisi, responded to this reviewResponded 21 November 2017

Dear Guest,
Thank you for providing feedback in regards to your recent stay at the Courtyard Tbilisi.
All of our staff greatly value the guest opinion, since we strive to provide the best service to all of our customers and let us herein apologize for the inconvenience you encountered regarding the parking. Your feedback is of a huge value to us and will certainly be taken into account. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Tbilisi. Please let me know personally when you plan to stay at Courtyard in the future to the following email address: tiko.paradashvili@courtyard.com

Best regards,
Tiko Paradashvili
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Tbilisi

Address: 4 Freedom Square, Tbilisi 0105, Georgia
Region: Georgia > Tbilisi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Tbilisi
#10 Business Hotel in Tbilisi
Price Range: $168 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Tbilisi 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Courtyard by Marriott Tbilisi offers visitors a grand view into Georgian culture with its fabulous location at Freedom Square, right in the city center. From the hotel, stroll to galleries, gardens, museums and the Rustaveli Theatre and State Opera House, all within walking distance. Our 118 spacious guest rooms feature many amenities including oversized work areas, hair dryer, safe and individual climate control. During your stay, enjoy these and other services such as on-site parking. And, dine at La Brasserie, which serves international fare and remarkable Georgian wines. Our fitness gym offers top equipment, sauna, indoor pool and whirlpool for unwinding after meetings or sightseeing. ... more   less 
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Also Known As:
Courtyard Tbilisi Hotel Tbilisi
Tbilisi Courtyard

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