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All reviews freedom square superb location the heart of the city rustaveli avenue early check georgia rates usd
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Reviewed 6 January 2021 via mobile

We ended our Georgia vacation at the Courtyard Hotel, the hotel was clean and functional.
Rooms were a good size and although an old building was well kept.
We had a meal in the lobby restaurant and the service and food was of a high standard, overall a good stay.
The hotel is located right next to a large shopping mall with all the large fashion outlets and a good supermarket.
Close to the metro which was an “experience” the longest downward escalator I have ever experienced.
Great end to our Georgia trip!

Date of stay: February 2020
Trip type: Travelled with family
2  Thank 813clintonc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 February 2020

Food hotel - good location- the entrance is from Freedom Square excellent breakfast- the staff at the reception are very helpful and speak fluent english- the room is nice with coffee maker and Wi-Fi - there is a infor pool and Jacuzzi in the basement - only one problem u have to go out the Hotel to the street (it was cold) if u want to smoke a cigarette

Room tip: room 326 from the window view of Freedom Square
Date of stay: February 2020
    • Value
    • Location
    • Service
2  Thank Ram.dr. D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 December 2019 via mobile

All in all a decent and clean hotel, mostly friendly staff , good breakfast good location
What can one need more, while touring the city .photo was taken from room window of freedom square
Very good and inexpensive restaurants nearby

Date of stay: December 2019
Trip type: Travelled with friends
2  Thank eliyahu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 December 2019

LOCATION: Hotel is located in a prime area within Freedom Square. Conveniently located next to marts, plenty of eateries and a mall nearby. Parking in front of the hotel may be a problem as most of the parking spaces are occupied by taxis.

Old town is at a walk-able distance.

GREETINGS: As we entered the establishment, we were greeted by our names as they were already aware we would be checking in. The front desk agent was friendly and assisted

CHECK-IN PROCESS: The check-in process was smooth. The reservations were made online, so the formalities were minimal and we were soon shown to our room.

STAFF: Overall, the staff were friendly. There seemed to be a shortage of bell-boys as during check-out, we had to load the luggage into our transportation by ourselves. Even one of the security / bell-boy who assisted with the luggage during the check-out process actually disappeared by the time our ride arrived.

All staff members during the breakfast service were excellent. They were extremely friendly, efficient and quick to fulfill any requests.

ROOMS: Rooms were large and spacious and our room overlooked the square. All amenities were available in the room from a refrigerator to coffee machines. The stocks of sugar and coffee were replenished regularly.

BATHROOM: Bathroom was of average size. A tub / shower was available, but was a little compact. Taking a shower usually made the floors wet and we had to place towels on the floor to ensure we do not slip.

INTERNET: The Internet connection was very good. One instance, we had gone across to a restaurant on the opposite side of the square and the signal was still being detected.

SWIMMING POOL / GYM / MASSAGE ROOM : Swimming pool and gym are located in the basement and is an indoor facility. Pool is reasonably large for an indoor pool. Gym had a decent amount of equipment. The massage room was inconveniently located and lacked a certain degree of privacy.

CHILDREN'S ENTERTAINMENT: Unfortunately, there was not much in the way of children's entertainment - exception being the activity package / book that was given to my daughter during check-in.

BREAKFAST: Breakfast was good and offered a decent range of items. Food was freshly prepared and an egg station was also available. There were items that catered to everyone's palette. Only negative point was that during our stay, which was about 5 days, there was no variety in the offerings. For the most part, it was the same items that was being served on a daily basis. Unique dishes on each day of the week would have been a nice touch.

OVERALL: Very good hotel. Centrally located. One of the best locations to start your exploration of Tbilisi.

Room tip: Get a room facing the Square. The whole area feels alive with the nearby activities.
Date of stay: July 2019
    • Value
    • Sleep Quality
    • Service
3  Thank Prezzman
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 December 2019

We stayed in this hotel for four nights as a family of three. This hotel's location is excellent, in Freedom Square and walking distance to most attractions. The staff at the reception were always very kind and helpful. Checkin and checkout were both done smoothly.

There was always something missing in our room. Either towels, toilet paper, shampoo etc; it seemed to be setup for two people. One morning, we asked for our bed linen to be changed, but when we came back in the evening it hadn't been changed. The housekeeping service needs improvement. The room was quite dull, simplistic and dated. The furniture's age could be seen easily.

The breakfast was adequate with quite a large amount of options. There wasn't much variation so it did start to get boring.

This hotel is quite pricey and I definitely think that this hotel is not value for money. Would recommend other hotels when in Tbilisi.

Date of stay: October 2019
    • Value
    • Rooms
    • Service
3  Thank Jeremy A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Adventure11283645066, Front Office Manager at Courtyard by Marriott Tbilisi, responded to this reviewResponded 16 December 2019

Dear Guest,

Thank you for choosing to stay at the Courtyard Tbilisi and providing your honest feedback on the Guest Satisfaction Survey.

Thank you for your positive feedback about our stuff at the reception, it is a great motivation for us.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent possible complains in the future.


Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Tbilisi.


Sincerely,
Katya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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