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Traveller rating
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All reviews casino downstairs old town reception desk comfy bed small balcony rooms are spacious breakfast choices hotel is located nice room stayed nights georgian hospitality city heart
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Reviewed 21 June 2021

I stayed 4 nights. Overall I liked it and would come back again:

Positive:
- Location, perfect to explore old town
- Good choice and quality of breakfast
- Friendly staff (reception, waiters...)
- Nice room with comfy bed (Executive King)

Could be improved:
- Door can't be locked from inside, somebody who has the room key could enter
- Need to climb into bath tub for shower, no separate shower
- Internet speed was ok but not really fast

Ia from the spa was amazing. Best massage I ever had.

Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
Thank 526indojan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ambassadori Group, Marketing at Ambassadori Tbilisi Hotel, responded to this reviewResponded 4 August 2021

Dear Guest, Thank you for choosing our hotel and for taking the time to write a review! We would like to apologize for any inconvenience you might have experienced during your stay. We are looking forward to having you again as a guest in our hotel and we hope we can offer you a better experience. All the best! Kindly, Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2021 via mobile

The location of the hotel is very good. Rooms are very comfortable and you can have a good rest there, BUT: Looks like the staff of the hotel don’t care and don’t like their guests at all, sometimes being rude. I saw only the one person who was friendly and she was a nice housekeeper.
Waiters in the restaurant are EXTREMELY slow, sometimes they could disappear for 10-15 minutes. Also, waitresses in the casino downstairs are super rude, one of them rolled her eyes when she didn’t hear something. We were playing Blackjack and sometimes we had to repeat our order for drinks 3 times.
For such a hotel, the service is awful, and I would never like to come back here ever again.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank sobolyeah
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ambassadori Group, Marketing at Ambassadori Tbilisi Hotel, responded to this reviewResponded 27 May 2021

Dear Guest, Thank you for taking the time to give us your feedback. We are saddened to hear your comments about our service, we are usually known for our attentive and friendly stuff who treats each guest with the same respect and smile. We are truly sorry and would like to apologize for the inconvenience. We will definitely make sure to improve our flaws. We hope you will be giving us another chance and returning to our hotel in the future. Kindly, hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2021

Located in the heart of the old Tbilisi, the Ambassadori hotel was a right choice to explore the city. The new hotel part is recently restored. The old is still waiting for the face lift which it really needs. However the overall hotel impression was still good: the breakfast, the spa, pool and inner open to the sky courtyard had provided that well needed break for the mind and soul. The staff was very helpful at the front desk and in the restaurants: any request was met with smile and efficiency. I can't thank them enough for helping us with the in house PCR test arrangements: the nurse came to our rooms and the results were ready in less than 12 hours.
Thank you Ambassadori hotel for the pleasant experience and true Georgian hospitality.

Date of stay: May 2021
Thank Svetlana M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ambassadori Group, Marketing at Ambassadori Tbilisi Hotel, responded to this reviewResponded 1 June 2021

Dear Guest, thank you for your kind words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. We are looking forward to welcoming you soon again. All the best and see you soon! Kindly, Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2020 via mobile


initial data
1. I am reduce mobility person. I can stand and walk just using crutches.
2. I have stay in this hotel 3 times last week (not 3 nights. 3 times check in and chek out)
3. If I know hotel, I try book the room without booking.com for safe commission for the hotel.
4. Yesterday 18/09/2020 before depart by plane from Batumi, I called to reception of hotel for book the room.
I asked the employee about available 304 room (I like this room) - yes. This room is available
I ASKed ABOUT PRICE. The price will be same like last my stays? Yes the price will same.
Ok. I am started from Batumi and will check in 2 hours later.

Finally

1. reception desk person - was without mask!!!
2. Check in time was too long - during 10-15 minutes I didnt get a key!
I left reception and went to restraurant for diner.
After diner (+ 1 hour) I went back to the reception and found out that the room I asked for 4 hours ago is not ready!
Ok. That no problem, I ready for change the room, but WHY FOR CHECK THIS INFORMATION NEEDS SO LOT TIME?!?!
Totally I stand near reception about 40 minutes!
Do you remember that I can only stand using crutches?
3. After that I was ready for pay and last moment before press my pin, I have check the price - the sum was more than we agreed on the phone!!!
I asked "WHY?"
"BECOUSE I called to manager and he agreed just this price."
Ok. This is business. The price can increased. But why Guga didnt inform me before the payment?
The time was 1 AM. I was outraged and left the hotel full of negative emotion.

If you read this text, that mean what nobody from management of hotel didn't check reviews and didn't answer.
I ready to change my review and to write about previously positive visits to ambassadori hotel.

Date of stay: September 2020
Trip type: Travelled solo
3  Thank karall
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 March 2020

I with the husband have been in this hotel for 4 nights and had a very good time. Breakfasts were very tasty, food, service at a high level. Unfortunately, the spa, gym, swimming pool didn't work during our visit. The room was cleaned every day.

Date of stay: March 2020
    • Value
    • Cleanliness
    • Service
Thank 730ainuri
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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