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Stephen W
London, United Kingdom

Luxury french-influenced hotel surrounded by green spaces and lakes

5.0 of 5 bubblesReviewed 4 weeks ago
Great stay in Seoul en route to Sydney. Amazing welcome from staff at ground level. As Diamond member whisked straight up to very nice Club lounge on 32nd floor. Very well staffed and most welcoming. Excellent room with views over the lake. Next door to large shopping mall. Sits on top of key subway station. Easy subway ride to main tourist sites. Very happy overall.
Date of stay: December 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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The Management, 제너럴 매니저 at Sofitel Ambassador Seoul Hotel & Serviced Residences, responded to this review
Responded 4 weeks ago
Dear Stephen W,

Bonjour 안녕하십니까?

Greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences.

Thank you for taking the time to share your experience at Sofitel Ambassador Seoul Hotel & Serviced Residences.
It is a great pleasure to hear about your remarkable stay and we appreciate your recognition towards our dedicated teams and our hotel facilities.
As you mentioned, we are indeed very close to public transports, several bus stops and also next to two metro lines including the circular ones which is the best to discover the city.
Lastly, we hope you enjoyed the room offering an incredible panoramic view of Seokchon Lake and downtown Seoul.

Thank you very much for staying with us and we hope to see you again in a near future.

Sincerely,

Min-Sook Cho - General Manager
Sofitel Ambassador Seoul Hotel & Serviced Residences
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 4 January 2025

Overall experience was really great! Staff were friendly, Liam and Tera were the best! They were genuine and helpful. Will definitely come back and stay here again. The facility of the hotel is top notch also the location is so great and convenient!

Date of stay: January 2025
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JZ L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management, 제너럴 매니저 at Sofitel Ambassador Seoul Hotel & Serviced Residences, responded to this reviewResponded 5 weeks ago

Dear JZ L,

Bonjour 안녕하십니까?

First and foremost, thank you very much for choosing Sofitel Ambassador Seoul Hotel & Serviced Residences during your visit to Korea.

It truly warms our heart to read that we were able to meet your expectations and to make your stay memorable. Your kind words will be shared with our entire team especially with Liam and Tera. It goes without saying that your comment is a great source of encouragement for all our hotel employees and of course we will not hesitate to recognize the stars you named.

In addition, as you gently mentioned, we are located in the center of Seoul ‘Jamsil’, one of the must visit places when traveling to Korea. In this unique location, going around town is a breeze.

Hope you had enjoyed our fantastic view of Seokchon lake with skyline of Seoul in the center of city.
Indeed, we are also proud to have such an admirable view.

Thank you very much for staying with us and we hope to see you again in a near future.

Sincerely,

Min-Sook Cho - General Manager
Sofitel Ambassador Seoul Hotel & Serviced Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2025 via mobile

Everything has been perfect from start to finish. A lot of attention to detail at all levels, blending a Korean and French touch (decorations, outfits of personnel, food etc). The welcome gift was lovely and the room stunning. I will definitely be back on my next business trip in Seoul.

Date of stay: November 2024
Trip type: Travelled on business
Thank SL444
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management, 제너럴 매니저 at Sofitel Ambassador Seoul Hotel & Serviced Residences, responded to this reviewResponded 4 January 2025

Dear SKL,

Bonjour 안녕하십니까?

Thank you for taking the time to share your experience at Sofitel Ambassador Seoul Hotel & Serviced Residences.

It is a great pleasure to hear about your remarkable stay.

As you gently mentioned, Sofitel Ambassador Seoul hotel pursues the blending of French and Korean culture. Hope you had enjoyed the beauty of Korean traditional culture that is a joint of the French touch such as art pieces in public areas such as French Bouquet at the lobby represents linked culture.

Thank you again for sharing your experience, we promise that we consistently maintain the quality of service we provide and your next visit would be as pleasant as your previous one.

Sincerely,

Min-Sook Cho - General Manager
Sofitel Ambassador Seoul Hotel & Serviced Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2024 via mobile

Our family stayed at Sofitel Ambassador Seoul Hotel and Serviced Residences for 5 days, booking 5 rooms for the whole family. The experience was absolutely wonderful—this hotel truly has everything you could ask for!

The location is unbeatable, with Lotte World right next door and a Starbucks conveniently across the concierge. Dining options were plentiful, with restaurants spanning Basement, 1st, 2nd, and 3rd floors, offering a wide variety of delicious cuisine. The beautifully designed rooms and luxurious amenities exceeded our expectations, making our stay exceptionally comfortable.

A huge shoutout to Selena at the front desk for her exceptional service. Her warm personality, attention to detail, and genuine care ensured a smooth and stress-free experience. Selena’s hospitality truly stood out and made us feel incredibly welcome.

However, the breakfast experience was disappointing. The atmosphere felt chaotic and rushed, with overwhelmed staff and unwelcoming managers. Guests were expected to finish within one hour, making it difficult to enjoy the meal, especially at a premium price. Drinks like coffee and hot chocolate were often served cold, and the ambiance felt more like a busy market than a relaxing breakfast.

Suggestions for Improvement:
1. Allow guests more time to enjoy their breakfast.
2. Train staff to provide a more welcoming and accommodating environment.
3. Serve beverages at the proper temperature.

Despite the breakfast issues, we highly recommend Sofitel Ambassador Seoul for its excellent service, prime location, and unparalleled comfort. Thank you, Selena, and the entire team for making our family vacation so memorable. With a few improvements to breakfast, this hotel could easily be perfect for families and travelers alike. We can’t wait to return!

Room tip: However, we found the breakfast experience disappointing. Despite having a nice family breakfast, the atmosphere felt chaotic and rushed.
Date of stay: December 2024
Trip type: Travelled with family
Thank Ellen Grace C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management, 제너럴 매니저 at Sofitel Ambassador Seoul Hotel & Serviced Residences, responded to this reviewResponded 4 January 2025

Dear Ellen Grace C,

Bonjour 안녕하십니까?

Greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences.

Thank you for taking the time to share your experience at Sofitel Ambassador Seoul Hotel & Serviced Residences.

It is a great pleasure to hear about your remarkable stay and appreciate for your detailed feedback containing great compliment about Selena.
It goes without saying that your comment is a great source of encouragement for all our hotel employees and of course we will not hesitate to recognize the star you named.

Pertaining to your suggestions in related the shortfalls you experience, we will strive to provide improvement on your future visits and will do our best to keep providing genuine and exclusive service to ensure you have the most pleasant experience.

Thank you again for sharing your experience, and we hope to welcome you back in the near future.

Sincerely,

Min-Sook Cho - General Manager
Sofitel Ambassador Seoul Hotel & Serviced Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2024 via mobile

We really enjoyed our stay here and this is our favourite hotel in Seoul. Previously we stayed at Westin Chosun, Grand Josun, both JW Marriotts and The Plaza. We are regular travellers (Bonvoy Platinum and GHA Titanium) but are just starting with Accor (Silver after this stay).

The welcome from Gwen Song was amazing and without exception all members are professional and attentive. Various service staff are well stationed at the lifts and various parts of the hotel to guide guests (can be a little confusing as various lifts serve hotel and service residences).

Senior members of management also visible welcoming guests. The lovely lady at concierge was great and insisted to load our luggage into the taxi and stayed for a farewell bow even after the taxi left. It’s the kind of hospitality we see in top hotels in Japan.

The fitness centre has the latest Technogym equipment (touchscreens for cardio and nfc sync with Apple Watch) and helpfully provide activewear and socks so you don’t have to worry about laundry after your workout. Some hotels in Seoul offer this and for travellers who like to get a workout in, it’s a key factor to chose a hotel.

The bar on 32 floor is worth a visit to get a panoramic view. We enjoyed some great cocktails prepared by great mixologists.

The convenience is great and next to Lotte World Mall and Lotte Dept Store. In the tower there are great restaurant options and a GS25 convenience store that closes at midnight.

We had a Lakeview room and it’s worth it for the amazing views. The bed is massive (like super king size) and the rooms were spotless.

the minibar fridge is ice cold so we had a few local beers which were super well chilled. We loved it.

Clearly everything works well as the hotel is new but if standards are maintained this can be one of the absolute top hotels in Seoul.

Well done to every member of staff and it’s our new favourite hotel in Seoul. Looking forward to return soon!

Room tip: Lakeview rooms are slightly smaller but are not obstructed by next tower. Worth it!
Date of stay: December 2024
Trip type: Travelled as a couple
Thank tamago_dubai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management, 제너럴 매니저 at Sofitel Ambassador Seoul Hotel & Serviced Residences, responded to this reviewResponded 29 December 2024

Dear Tien T,

Bonjour 안녕하십니까?

Greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences.

Thank you for taking the time to share your experience at Sofitel Seoul and appreciate for your loyalty.

It is a great pleasure to read that Gwen and Concierge team gave you warm and attentive service.
In addition, it was warm hearted while read your feedback and we believe it goes without saying that your comment is a great source of encouragement for all our hotel employees and of course we will not hesitate to recognize the star you named.

As you mentioned, our fitness center is offering an incredible panoramic view of Seokchon Lake and downtown Seoul. Hope you had enjoyed workout experiencing our fitness facility which has state-of-the-art Technogym equipment along with our gym ambassadors who remain available anytime.

Indeed, Latitude 32 bar located on the top floor offers such a great sunset view which is not to be missed. Hope you fully enjoyed the views with personal touched cocktails.

Thank you again for sharing your delightful review and we hope to see you again in a very near future.

Sincerely,

Min-Sook Cho - General Manager
Sofitel Ambassador Seoul Hotel & Serviced Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2024 via mobile

We had an amazing stay at Sofitel Seoul. Our views of the lake and Signiel was breathtaking, and the close proximity to nearby attractions and malls made it super convenient.

We had exceptional service from the team. We had seamless coordination with the concierge and reservations team, many thanks to Rohan. It was great to hear from him again. Housekeeping and turndown service was immaculate, and the team made sure everything was in order to the tiniest of details. Had a warm welcome and send-off from James Lee. The club team also made sure we were taken care of, especially Sunny, Cathy, Joo Song, Flor, Ginny and the rest of the club team. We are also very thankful to Sunny for going above and beyond to resolve some of our concerns (e.g. going around, clarification on addresses of our destinations, online purchases of local products), it is greatly appreciated.

Other than that, there were a few issues, which their manager Donny made sure to take note of.

We were happy to be back and stay longer this time, and we definitely will return again soon.

Room tip: Book the Lake View rooms!
Date of stay: November 2024
Trip type: Travelled as a couple
Thank heyeiyan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Management, 제너럴 매니저 at Sofitel Ambassador Seoul Hotel & Serviced Residences, responded to this reviewResponded 29 December 2024

Dear Eiyan,

Bonjour 안녕하십니까?

Greetings from Sofitel Ambassador Seoul Hotel & Serviced Residences.

Thank you for taking the time to share your experience at Sofitel Ambassador Seoul Hotel & Serviced Residences.

It is a great pleasure to hear about your wonderful time and we appreciate your recognition towards our dedicated team and attentive service we provided.

As you mentioned, there are many attractive spots for tourists such as attractions, shopping areas and eateries surrounding Sofitel.
Also, hope you fully enjoyed an incredible panoramic view of Seokchon Lake and downtown Seoul from the room.

In addition, it was warm hearted while we read your recognition towards our dedicated team members Sunny, Cathy, Joo Song, Flora, Ginny, Donny. It goes without saying that your comment is a great source of encouragement for all our hotel employees and of course we will not hesitate to recognize the stars you named.

In regards to the shortfall you experienced, we are going to train further our associates to ensure better services as guests satisfaction remains our priority

Thank you very much for staying with us and we hope to see you again in a near future.

Sincerely,

Min-Sook Cho - General Manager
Sofitel Ambassador Seoul Hotel & Serviced Residences

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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