Our family stayed at Sofitel Ambassador Seoul Hotel and Serviced Residences for 5 days, booking 5 rooms for the whole family. The experience was absolutely wonderful—this hotel truly has everything you could ask for!
The location is unbeatable, with Lotte World right next door and a Starbucks conveniently across the concierge. Dining options were plentiful, with restaurants spanning Basement, 1st, 2nd, and 3rd floors, offering a wide variety of delicious cuisine. The beautifully designed rooms and luxurious amenities exceeded our expectations, making our stay exceptionally comfortable.
A huge shoutout to Selena at the front desk for her exceptional service. Her warm personality, attention to detail, and genuine care ensured a smooth and stress-free experience. Selena’s hospitality truly stood out and made us feel incredibly welcome.
However, the breakfast experience was disappointing. The atmosphere felt chaotic and rushed, with overwhelmed staff and unwelcoming managers. Guests were expected to finish within one hour, making it difficult to enjoy the meal, especially at a premium price. Drinks like coffee and hot chocolate were often served cold, and the ambiance felt more like a busy market than a relaxing breakfast.
Suggestions for Improvement:
1. Allow guests more time to enjoy their breakfast.
2. Train staff to provide a more welcoming and accommodating environment.
3. Serve beverages at the proper temperature.
Despite the breakfast issues, we highly recommend Sofitel Ambassador Seoul for its excellent service, prime location, and unparalleled comfort. Thank you, Selena, and the entire team for making our family vacation so memorable. With a few improvements to breakfast, this hotel could easily be perfect for families and travelers alike. We can’t wait to return!