We stayed the first time as the airline booked us in, the location was fantastic, night markets right outside the doors. Felt a very safe area to wonder round, the staff were very helpful well able to understand English and always attentive. We then booked a second stay used the executive lounge the second time was a lovely bonus the organized a half day tour of Seoul for us, will definately be back for a longer visit.

If you love to shopping in Seoul, it's one of the choice I would recommend to u, this hotel is just right next to myeong-dong where so many skincare n cosmetics shops made me go crazy n bankrupt hehe. And lotte duty free just 10mins walk. The housekeeper did a good jobs n v polite. Front desk just ok. People don't speak v good English but they can speak well Japanese n Chinese. Guess it's bcoz everywhere is Japanese n Chinese tourists.

Hotel offers a free Incheon airport shuttle, free wifi and breakfast if you stay on Executive floors (14-19). Ideal location in the pedestrian friendly restaurant and shopping district of Seoul. Rooms are smallish but comfortable and have all desired anenities such as safe, minibar fridge, robe and slippers. Executive rooms offer great value.