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Sofitel Cairo El Gezirah
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Reviews (1,850)
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1,245 - 1,250 of 1,850 reviews
Reviewed 16 June 2010

We just got back from Cairo, and would recommend this hotel to everyone. This was the last leg of our 2 week trip through Europe. We only spent 2 days there, but they were a wonderful relaxing end to our trip. Our room was on the 20th floor, had a gorgeous view of the nile. Internet was also better than we had in Europe. Everyone was very helpful and friendly. All the restaurants on site were great. Service was outstanding. This hotel had everything you could as for!

  • Stayed: June 2010
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1  Thank nal49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerServiceElGez, Customer Service at Sofitel Cairo El Gezirah, responded to this reviewResponded 17 June 2010

Dear Guest,

Thank you for staying with Sofitel Cairo El Gezirah. We are happy to know that you found the perfect end to your Europe trip at our hotel. It gives us immense satisfaction to learn that we are meeting our guests' expectations.

On behalf of the hotel management, I would like to thank you for your posting your comments and recommending our hotel.

It'd be a pleasure to have you at Sofitel Cairo El Gezirah again on your next longer visit to Cairo.

Sincerely,

Customer Service

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Reviewed 10 June 2010

The hotel staff is very professional, the service is great, every place tells you how welcome you are, I received a great service and lots of smiles from the staff at the entrance and specially at the 16th floor, rooms are very nice and the veiw is incredible, I can only thank all of them for a great service and a lovely experience. Thank you

  • Stayed: May 2010, travelled with family
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1  Thank tronchito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerServiceElGez, Customer Service at Sofitel Cairo El Gezirah, responded to this reviewResponded 13 June 2010

Dear Guest,

Thank you for staying at Sofitel Cairo El Gezirah. We are happy to know that our services were impeccable and you enjoyed your stay with us. We welcome reviews from our guests and share them with our staff. This helps in staff motivation that their efforts are being appreciated.
We assure you the similar service standards next time you decide to stay with Sofitel anywhere in the world.

Thank you again for your comment.

Sincerely,

Customer Service

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Reviewed 7 June 2010

Spent a weekend at this hotel prior to moving to another 5 star in Cairo twice the price but half the value. Request a room overlooking the Nile..we were on the 11th floor and the view was fantastic as well as relaxing. More important are the hotel facilities: breakfast can be taken on the terrace right next the Nile or drinks on a floating barge and an excellent local dish restaurant also outdoors overlooking the Nile. The pool is incredible as it is an infinity pool so one has the sense of floating right into the Nile. It is overheated however..makes the 35 degree air temperature feel cool! But enjoyable and one is able to enjoy the sun until sunset. The spa faciltiy was excellent..go to the barber shop and negotiate..a complete facial, haircut, shave etc. all for $75. including nails and hands. The service was excellent..a small tip ($10) got me a first class louonge chair and spot next the pool. The hotel houses a Budda bar..overlooking the Nile.

  • Stayed: May 2010, travelled on business
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2  Thank Grisgrisca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalia_Abulwafa, Hotel Management at Sofitel Cairo El Gezirah, responded to this reviewResponded 8 June 2010

Thank you for staying at Sofitel Cairo El Gezirah. We appreciate you taking time to write a review. We are delighted to hear that you enjoyed your stay with us. We do our best to make our guests’ stay most pleasant.
We hope to see you soon again on your next visit to Cairo.

Sincerely,

Hotel Management

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Reviewed 31 May 2010

The Sofitel was definately five stars everywhere in the hotel. We enjoyed the different kinds of resturants within the hotel and also alfresco with magnificent views of the river,, no need to go out after long days of sight seeing.
We did not go into the pool but it look very welcoming overlooking the river.
Our room had a view of the Nile, normal size and a very comfortable bed.
Must mention the new lift system - we had never seen it before but it works really well after you explain it to hubby a couple of times. The foyer was huge, a magnificent light and music in the evenings. Yes we would definately stay there again should we ever re -visit Cairo

  • Stayed: March 2010, travelled as a couple
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1  Thank HeidyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalia_Abulwafa, Hotel Management at Sofitel Cairo El Gezirah, responded to this reviewResponded 9 June 2010

Thank you for Staying at Sofitel El Gezirah. We are glad to hear that you had a good time during your stay and enjoyed the variety of Food and Beverage options that we offer in our different restaurants. It is always a delight to hear that our team's hard work is paying off. We will continue to do our best to satisfy our guests in all possible ways.
We hope to see you soon on your next visit to Cairo and make sure that the staff at the pool do not miss the opportunity of serving you.

Sincerely,

Hotel Management

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Reviewed 24 May 2010

Fabulous location; stunning decor; a wide range of restaurants.
So it should be brilliant. But it was let down by some distinctly patchy service.
On check in, waited ten minutes with no acknowledgement, only to be told that we should check in to our 'special room' in the Executive Lounge. Frankly, I just needed a key, not to traipse to the 16th floor lounge and be told what food I could have throughout the day.
Went to dinner one evening in the Buddha bar. Were the only 2 people there. Were greeted by no fewer than 6 waiters and managers. Were then left alone for 25 minutes, with no offer of a drink or opportunity to order, and had to read the menu by light of mobile phone as it was so dark. Eventually left, unimpressed.
Had to wait 20 minutes for the bill on the lounge deck, too.
On another occasion, discovered a metal staple in my breakfast cereal. A manager was clearly mortified and promised an investigation - but I was there for another week and didn't hear anything further, nor did I receive an apology.
The gym air conditioning did not work properly - I was promised an explanation on the first day, but one was still not forthcoming ten days later. Also, the gym often had no water or towels.
But on the positive side -
the Moroccan restaurant was superb, and very good value.
The staff in the Exec lounge were excellent, and changed my room from a twin to a king very promptly when requested.
Breakfast by the Nile was a great start to the day.
Room service was friendly, very quick and efficient.
Just a shame they couldn't get ALL the details right.

  • Stayed: May 2010, travelled on business
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1  Thank Rob007London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerServiceElGez, Customer Service at Sofitel Cairo El Gezirah, responded to this reviewResponded 10 June 2010

Dear Guest,

Thank you for your feedback and taking time to post your comments. We are pleased to hear that you enjoyed the Moroccan restaurant and the room service and Executive lounge were upto the mark.
We reviewed your comments regarding your stay with us at Sofitel Cairo El Gezirah. We do take all comments seriously and appreciate all the feedback we can get.
We do keep flashlights in Buddha Bar and offer it to our guests for their convenience. Pity that we missed offering it to you and we have started stacking extra towels in our gym.
We deeply apologise for the slack in our high service standards during your stay.

As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for your valuable comments which will help us in our ongoing efforts to improve our service. If you would like to discuss your experience with a member of the hotel staff, please send an email to customer-service@el-gezirah.com so we may address it with you directly.

We gather you are a frequent traveller to Cairo and hope to see you again at Sofitel Cairo El Gezirah on your next visit.

Sincerely,

Customer Service

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