We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service was extremely poor”

Tamambo Karen Blixen
Ranked #17 of 981 Restaurants in Nairobi
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Breakfast, After-hours, Lunch, Delivery, Reservations
Description: Tamambo Karen Blixen is no longer open. The restaurant has moved to a new location on Ngong Road and has become Tamarind Brasserie.
Reviewed 31 July 2022

We went out with a friend for a drink and dinner. The service was extremely disappointing, no follow-up after serving, and we had to continuously look for the waiter whose attitude was wanting.

Date of visit: July 2022
    • Value
    • Service
    • Food
Thank Dinner63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Geraldine D, Director of Sales at Tamambo Karen Blixen, responded to this reviewResponded 2 August 2022

Dear Guest, Thank your for your feedback. We are extremely sorry to hear that you were dissatisfied with your recent dining experience at Tamambo and your feedback about the disappointing service is very surprising and concerning. It is certainly discouraging to hear that we fell way short of our customer service mark, which is to provide the best for each and every one of our guests. For your information Tamambo is now closed and we have opened as Tamarind Brasserie in a new location on Ngong Road. It is only through feedback such as yours that we are able maintain and indeed where necessary improve upon the services that we provide and we thank you for your valuable comments which have been passed on to the whole team to address and ensure service is excellent at Tamarind Brasserie. We sincerely apologize for your disillusionment even though we realize that the outcome of your unacceptable meal will not be altered on this occasion. Kind regards Geraldine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a reviewReviews (1,294)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1 - 5 of 1,294 reviews

Reviewed 16 July 2022

I really want to love this place, its an institution that has lasted for generations however it is tough.

The service is a bit hit and miss. (I 100% recomend the bar area rather than the restaruant itself) the food is... blah. Fish / Crab cakes were completly tasteless, and it was a bit of a chore to eat them. The only good starter i had was their breadcrumbed chicken wings.... which looked pre-packaged. (But they were nice)

Burger Tastless, Oysters ok, all in all it's not getting a thumbs up from me as i feel there is alot to improve on this establishment.

Date of visit: March 2022
    • Value
    • Service
    • Food
Thank mcnabbc2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Geraldine D, Director of Sales at Tamambo Karen Blixen, responded to this reviewResponded 18 July 2022

Dear guest, Thank your for your feedback. We are extremely sorry to hear that you were disappointed with your recent dining experience at Tamambo and found the service hit and miss and the food you chose tasteless. Just to let you know that we pride ourselves on listening to our guests and have addressed this serious complaint with our team. Tamambo is no longer at Karen Blixen Coffee Garden but has actually moved to a new location on Ngong Road where you will find the quality and environment much improved. Meanwhile, I hope this does not reflect too badly on us and maybe you can come back another day to the new location. Kind regards Geraldine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2022

After visiting the Karen Blixen Museum and grounds we drove here for a buffet lunch. We sat outside and enjoyed the ambiance of the location. The food was good for a buffet lunch, and it just so happened to be Father's Day.

Date of visit: June 2022
    • Value
    • Service
    • Food
Thank 52Artist52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 11 July 2022 via mobile

Disappointing food, naff buffet, bad thumping music. Our tour guide must be getting backhanders. And they wanted 30$ a head

Date of visit: July 2022
Thank ski_mad1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Geraldine D, Director of Sales at Tamambo Karen Blixen, responded to this reviewResponded 12 July 2022

Dear Guest, Sorry to hear you didnt enjoy your meal and found the food disappointing, the buffet naff and the music bad. Just to let you know that we pride ourselves on listening to our guests and have addressed this serious complaint with our team. Tamambo is no longer at Karen Blixen Coffee has actually moved to a new location on Ngong Road where you will find the quality and environment much improved. Meanwhile, I hope this does not reflect too badly on us and maybe you can come back another day to the new location. Kind regards Geraldine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2022

Our large group sat outside for a last-meal before heading to the airport. It was lovely in every respect; beautiful grounds, great food, and great service. You can tour the "Out of Africa" house but we chose not to, happy in the ambiance of the grounds. Beautiful and romantic place for a wedding or special meal with the one you love.

Date of visit: February 2022
    • Value
    • Service
    • Food
Thank Kathi M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Geraldine D, Director of Sales at Tamambo Karen Blixen, responded to this reviewResponded 16 June 2022

Dear Kathi, Thank you for taking the time to post such a wonderful 5 star review. We are delighted that your large group chose Tamambo for your final meal and you found the grounds beautiful, and the food and service to your liking. These are some of the things for which we are very proud of about our restaurant and we are glad they made a favourable impression on your visits. Many thanks again for the feedback. Kind regards Geraldine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Tamambo Karen Blixen also viewed

 
Nairobi, Kenya
 

Been to Tamambo Karen Blixen? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
© 2022 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Singapore. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.