We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (868)
Filter reviews
868 results
Traveller rating
291
355
172
27
23
Traveller type
Time of year
LanguageAll languages
More languages
291
355
172
27
23
Show reviews that mention
All reviewsthe flame tree restauranttulia spahot towelsbreakfast buffetsecurity staffrooms are cleangift shopshort stayconference facilitiesvisiting nairobisarova stanleystayed here for one nightbusiness hotelbensonsafarikenyairene
Filter
Updating list...
22 - 27 of 868 reviews
Reviewed 4 August 2018

It's 5 years since I last stayed here, and I'm delighted to say it's as warm and welcoming as I remembered it. The staff are all very friendly and frequently ask how you are. They may be trained to do this, but it works! All my needs during my 10 night stay were met, from transport to eating and drinking, and the staff also organised a day safari for a colleague that really made his trip. My room was very comfortable, with a balcony overlooking Kenyatta Avenue and down to the city centre. The bar near reception is really cosy and the Flame Tree restaurant serves a great buffet breakfast as well as other meals. The pool was undergoing reconstruction but there was free transport to use the pool at the Sarova Stanley in town.

  • Stayed: July 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dave_Cowley_Road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1David_Gachuru, General Manager at Sarova Panafric, responded to this reviewResponded 2 days ago

Dear Dave,

Greetings from Sarova Panafric.

It was a pleasure to welcome you back and thank you for giving feedback on you recent experience with us.

It is motivating that we have been able to consistently deliver Sarova’s ‘Refreshing African Hospitality’ since your last stay. Through feedback, we have been able to continuously evaluate and improve on our service delivery to exceed our dynamic guests’ expectations.

It’s always a pleasure to welcome you back Dave!

Yours Sincerely,

David Gachuru
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018 via mobile

My wife and I chose this hotel for our wedding photoshoot since its about 3 minutes ride to Nairobi CBD and just adjacent to All Saints Cathedral where our wedding cerwmony was.The staff(Irene)advised us to go for the wedding photoshoot package that has an option for first night which we settled for.
I have to admit we the experience was just amazing,from the entrance the staff are very welcoming,the food is fingerlicking,room service is very prompt,the hotel is clean and lawns neatly done.
Initially we booked a standard room but after the wedding,when came to check in,voilà a room up grade to a suite.I have to admit this took us by surprise and made the stay worthwhile.
Am looking forward to our next visit.
Keep up the good work.

Stayed: August 2018, travelled as a couple
Thank ayakoken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1David_Gachuru, General Manager at Sarova Panafric, responded to this reviewResponded 2 weeks ago

Dear Ayakoken,

Greetings from Sarova Panafric.

Thank you for sharing your wedding day experience with us.

We are honored that you gave us the opportunity to host your wedding photoshoot and first honeymoon night. At Sarova Panafric, we take pride in anticipating, meeting and exceeding our guests' expectations to make their special moments magical. Reading that you had an awesome experience is an affirmation that we delivered on our service promise of ‘Refreshing African Hospitality’ and we look forward to consistently deliver this level of service in your future visits.

We look forward to welcoming you back in the near future.

Yours Sincerely,

David Gachuru
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018 via mobile

We had a great time at Panafric,great hospitality,friendly and proffessional staff nice spacious and clean rooms.We had a cake,card and a baby cot for baby upon check in.Also had a very relaxing massage at Tulia spa..thanks Shila.My family and I had a great time. Thanks

Stayed: July 2018, travelled with family
Thank evachanya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1David_Gachuru, General Manager at Sarova Panafric, responded to this reviewResponded 2 weeks ago

Dear Evachanya,

Greetings from Sarova Panafric.

Thank you for reviewing your recent stay with us and for choosing us as your preferred hotel to celebrate your anniversary.

We appreciate your feedback on our rooms and Sheila and our entire team are excited to learn that they had a positive contribution to your experience with us.

We look forward to your next stay with us.

Yours Sincerely,

David Gachuru,
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2018

We arrived about 10pm before departing on safari the next morning at 7.30am.

The staff were very friendly and helpful on arrival (great as we were tired).

Breakfast was very good and the 2 rooms we had clean and tidy.

Recommend a stay here if in Nairobi

  • Stayed: July 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1David_Gachuru, General Manager at Sarova Panafric, responded to this reviewResponded 3 weeks ago

Dear Scott W,

Greetings from Sarova Panafric.

Thank you for finding time to share feedback of your stay with us.

We are excited to learn that though on a short stay, your engagement with our service offerings met you expectations.
It will be our pleasure to welcome you back.

Yours Sincerely,


David Gachuru
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2018 via mobile

The service of this hotel is excellent, due to renovation noises of the pool they would easily and without discussion give us a better room with view! Additionaly, the food is amazing and you should definitely not miss to try one of their massage offers. The price is absolutely fair! Excellent massage and massage technique!

Stayed: July 2018, travelled with family
Thank Truempy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1David_Gachuru, General Manager at Sarova Panafric, responded to this reviewResponded 3 weeks ago

Dear Truempy,

Greetings from Sarova Panafric.

Thank you for reviewing your experience with us and for your recommendation.

At Sarova Panafric, we take pride in anticipating, meeting and exceeding our guests' expectations while continuously reviewing and improving our service offerings to create memorable experiences. It is motivating to read that you experienced our refreshing Tulia treatments and found them excellent.

We look forward to hosting you again in the near future.

Yours Sincerely,


David Gachuru
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews