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Reviews (152)
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All reviewscurry flavoursbeautiful hoteldiamond plazaumami restaurantgreat facilitiesunagireception teamrecommend this hotelmodern amenitieslocation is excellentstate of the artswimming poolrestaurant staffhouse keepingenjoyable staywestlands arearoom was large
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89 - 94 of 152 reviews
Reviewed 14 April 2017

Title says it all - I needed a nice venue to get married and came only one day before the small ceremony for 20 people. Emma and team (one Indian and one Ukrainian lady whose names i forgot unfortunately) made sure the day will stay in my memory - from what we expected to be a modest simple setup for a ceremony with a pastor turned out to be a wonderfully decorated room, whole event designed by a small group of lovely and caring ladies.

The hotels interior is fantastically decorated and very tasteful. Rooftop bar, view from mini-lobby in front of penthouse on 11th floor is just breathtaking, and interior of the penthouse itself (checked it out as potential venue for wedding ceremony) seems very cozy. Highly recommended.

The single thing that made me not stay here - location of hotel, while overlooking a beautiful green forest, is next to a slum. Some of my family would be bothered by that, so decided to find alternate acommodation. Also, for some strange reason, prices to book online are LOWER then when asked in person for best price for room. Never got a good explanation why.

  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank llugaric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Concord N, Front Office Manager at The Concord Hotel & Suites, responded to this reviewResponded 15 April 2017

Dear Guest,

Greetings for the day !

Thank you for taking the time to write to us and share your feedback which is of extreme importance to us.
We acknowledge your feedback and we assure you that your suggestions have been taken in all seriousness.
Your feedback is sure to bring in some positive changes for the benefit of our guests and ultimately for us too. We hope that upon your next visit we can exceed your expectations.

On behalf of our entire staff at Concord Hotel & Suites we thank you for your business and we do hope to see you again when your travels bring you back to Nairobi!

Looking forward to personally welcome you back.

Warm Regards,
Satnam Singh
Front Office Manager
+254 711 111333

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

The places is great, the price and quality relationship is good
traffic in kenya is too bad, so try to go early for the safaris
this place is nearby a new mall but it is not easy to ask in the area
upon arrival, you will get a masai as a bell boy
lovely, they deserve a tip
the staff is great, rooms are nice, and the restaurant, asian rest is so good
lovely
also the waitress
handicapped people are welcome all the floors have a ramp

Stayed: April 2017
Thank VENEZUELANMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Concord N, Front Office Manager at The Concord Hotel & Suites, responded to this reviewResponded 15 April 2017

Dear Guest,

Thank you for sparing your valuable time to share your feedback on your recent stay at Concord Hotel & Suites , Nairobi.

Whilst we are delighted to know that you have enjoyed yours stay with us, I would like to take this opportunity to thank you for your appreciation which will certainly motivate us to create more such 'WOWS".
I have shared your feedback with my entire team and I can assure you that this will motivate all of us to continuously strive for creating only exceptional experiences for our guests.

Thank you once again for your generous compliments and recommendations and look forward to welcome you back soon.

Warm Regards,
Satnam Singh
Front Office Manager
+254 711 111333

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2017

I must say this is probably the best hotel for a business trip to stay. location is excellent and staff is very courteous and helpful.
I must thank the restaurant staff to take care of my food preferences and also to remember by breakfast preference.
The check in and check out was smooth and hassle free and taxi service by the hotel was up to the mark. I am definitely going to stay again if I travel to Nairobi.

  • Stayed: February 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Prafull k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Concord N, Front Office Manager at The Concord Hotel & Suites, responded to this reviewResponded 15 April 2017

Dear Guest,

Thank you for sparing your valuable time to share your feedback on your recent stay at Concord Hotel & Suites , Nairobi.

Whilst we are delighted to know that you have enjoyed yours stay with us, I would like to take this opportunity to thank you for your appreciation which will certainly motivate us to create more such 'WOWS".
I have shared your feedback with my entire team and I can assure you that this will motivate all of us to continuously strive for creating only exceptional experiences for our guests.

Thank you once again for your generous compliments and recommendations and look forward to welcome you back soon.

Warm Regards,
Satnam Singh
Front Office Manager
+254 711 111333

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2017

The hotel is a fairly new player in the Nairobi.
Rooms are good and standard sized and the interior decor is tastefully done.
The hotel staff is good.
Then the restaurant on the ground floor leaves you wanting.
They could improve on their menu.

  • Stayed: March 2017, travelled with friends
    • Value
    • Location
    • Service
Thank angela m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Concord N, Front Office Manager at The Concord Hotel & Suites, responded to this reviewResponded 27 March 2017

Dear Guest,

Greetings for the day !

Thank you for taking the time to write to us and share your feedback which is of extreme importance to us.
We acknowledge your feedback and we assure you that your suggestions have been taken in all seriousness.
Your feedback is sure to bring in some positive changes for the benefit of our guests and ultimately for us too. We hope that upon your next visit we can exceed your expectations.

On behalf of our entire staff at Concord Hotel & Suites we thank you for your business and we do hope to see you again when your travels bring you back to Nairobi!

Looking forward to personally welcome you back.

Warm Regards,
Satnam Singh
Front Office Manager
+254 711 111333

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2017

Stayed for four nights, was very pleased overall. Location is good for Westlands and amenities are excellent. Our room was large and five star standard. Staff was very helpful and pool area is very cool. Did not eat in the restaurants so can't comment on that, though did get room service which was average. Excellent value for the standard of hotel.

  • Stayed: February 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank 4FrequentTraveller44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 March 2017

Dear Guest. We appreciate your excellent feedback on our property. Thank you for choosing The Concord Hotel for your stay. We look forward to hosting you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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