I stayed in the westend hotel on the 13th February. Great welcome at reception from claire no problem booking in. Showedto my room a alice again very friendly. The hotel room were excellent tea, coffee and drinking chocolate in the room was very clean and spacious. Bathroom and shower very good. Checking out very easy to do.Mary was very helpful with my phone and getting me on line. The westend hotel is a 3 star hotel with 5 star sevice. Nancy also very.helpful at the lift and escorting me to my room.