First off, I printed off the booking that I made with my corporate travel agency with the hotel address in Chinese. The taxi insisted that he had no idea where the hotel is.. and the RUDE taxi stand attendant just shouted at me to call the hotel for instructions. That's when the fun began...
First off, when I called the hotel, the operator spoke no English (shocking that the hotel is advertised as an airport hotel).. and with my pidgen Chinese, I managed to ask her to tell the taxi driver the address. She then asked me if I had a reservation, to which I said yes. So gave her my name, and advised her that the reservation is for the night before because its past midnight when I arrived and was trying to get to the hotel.
She then said that she could not find my booking. She couldn't understand my name - and it only has 3 letters in it. She asked who I booked with. So I said I booked through in USA. She then said, call them and not us. I asked to speak to the manager. She said all go home. I hung up and found the confirmation # (which is #120411703) and called again and spoke to another operator (apparently there's no one at the front desk).. who said that she can't check because all the computers are shut off. So I asked them to just tell the taxi attendant what the address is and I will sort it out upon arrival. To which she told me : "You no reservation, you no stay here". I was absolutely fuming at this point.
I am a Diamond Best Western Rewards member and I have never been spoken to like that by anyone. And then the agent hung up !!!
I decided to forgo my booking - and let Best Western deal with it and made a booking for the Sheraton instead...
This is unacceptable. How can the hotel put people with zero knowledge of English or professionalism in your hotel?
Avoid - or risk being told off.
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- Also Known As:
- Best Western Grand Sky Beijing Hotel Beijing