From the moment we arrived at 3:30am to the time we left at 11pm days later, everything about the Shangri-la was perfect.
Service was top notch as always with Shangri-la - warm, friendly, dedicated - but some of the team stood out even among such professional service staff: Anna Zhou of breakfast service has a perfect memory and is extremely sweet - she remembered our comments and requests from our first morning, and every morning after that she would ask if we’d like those specific dishes (each with specific requests) in the same specific order. For a lady who sees customers flow through the restaurant non-stop, Anna’s attention to detail is incredible.
Cynthia (Front Desk Manager) was the one who slammed it home for Shangri-la: making my mom & I feel like we were with a dear old friend with her cheer, charm and warmth, even taking the time to walk us to the Red Chamber / Nadaman so we wouldn’t get lost (they’re not in the main hotel tower), staying to give her recommendations and speak to the service staff for us to translate our requests. She gave thoughtful suggestions of how best to maximize our time, and organized our National Museum tour (even supplying me with a wheelchair due to my injured knees - and jokingly offered to paint it any color I wanted; she also offered crutches if I needed them for the Temple of Heaven as she worried a wheelchair would be difficult to push around the area) - and stayed cheerful throughout all the last minute changes we had. She also readily agreed to us extending our checkout from 10pm on our last day (we purchased the extra half-day extension) to 11pm (as our flight home was at Stupid O’Clock the next morning, and we only had to be at the airport by midnight at the earliest) - stating it didn’t make sense for us to hang around the airport longer than necessary.
Shout out also to Hanson of Concierge who called our airline to change our meals for our flight home - anyone who’s dealt with airline customer service knows how difficult they can be at times - but Hanson got it sorted in minutes.
As Cynthia and Hanson were not on duty during our last day, they left instructions with their Concierge colleague Bobby who was on the ball and extremely helpful - giving recommendations and changing our itinerary on the spot many times. We were provided with Bobby’s cellphone number in case we needed assistance while out & about.
Throughout our stay Shangri-la’s team was conscientious and caring: ground floor staff would rush to slow the revolving doors down for me due to my bad legs, and dash to hold the elevators for me so I could hobble on. Many hospitality service providers like to talk about seamless service and one holistic customer experience - Shangri-la delivers.
Our room on the 74th floor was gorgeous - large and well-appointed, with an amazing view of the city through floor to ceiling windows. Full amenities were provided including tea & coffee making facilities (inc a Nespresso machine), iron & ironing board, hair dryer, toiletries, shoehorns / brushes, stationery (scissors, staplers, etc) and universal charging ports everywhere (perfect for anyone who forgets their adapters). The bathroom was huge and elegant, with separate tub, shower (rainforest & detachable nozzle) and commode sections.
The hotel car is a BMW 5 series, available for rent at RMB300 an hour with a driver (alsp equipped with in-car wi-fi) - well worth it for trips around the city if you don’t want to try your Traveler’s Mandarin on local cabbies / Didi drivers, and want to move around in comfort (and be able to hop on and off at points of interest).
Food: Peking duck at Red Chamber is AMAZING, while Saturday brunch at Nadaman has a buffet option (everything was delicious, but my personal favorite is the beef steak & foie gras signature lunch - a large set meal that closes with heavenly matcha ice cream). Breakfast at Level 79 has something for everyone - but do try the Singapore laksa and the Malaysian Nasi Lemak. I’m from Malaysia, and it’s honestly better than a lot of nasi lemak back home (same can be said of the laksa). They do half portions if you prefer - just let your server know. The lounge on Level 64 provides complimentary canapes and drinks daily from 6pm to 8pm - it’s a calming way to end a day of work / sightseeing and whet your appetite for dinner.
I cannot commend the team behind Shangri-la China World Summit Wing enough - from the architects and designers, to the management, through to customer-facing team members across all touchpoints: it was probably the best Shangri-la stay I’ve had across the many Shangri-las around the world. Great job, all - will definitely be back!
- Official Description (provided by the hotel):
- China World Summit Wing, Beijing comprises 278 guest rooms and suites, four designer restaurants, two bars and a lounge. Accommodations with guest room sizes averaging 65 square metres are the most spacious in the city. Rooms and suites come with double basins and connecting room or adjacent room options. The hotel also houses the city's highest spa retreat with CHI, The Spa - Shangri-La's signature spa brand - on level 77. Most of the city's attractions, such as the Forbidden City and Tiananmen Square, are within a 15-minute drive. All in-house guests have access to Resident's Foyer on level 64, with complimentary fruits, snacks coffee, tea, soft drinks served throughout the day, 2 hours use of meeting room per room per day and Happy Hour from 6pm to 8pm daily. ... more less
- Reservation Options:
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- Also Known As:
- China World Summit Wing Hotel Beijing