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“pleasant service, close to subway”

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Swissotel Beijing Hong Kong Macau Center
Ranked #67 of 6,563 Hotels in Beijing
Reviewed 28 December 2007

We stayed four nights here in a standard room on the club level. We appreciated the larger room since there were three of us, my husband, myself and our daughter. We had a great view of the ring road and it was good to gauge the density of the traffic to choose whether to get around by subway or by taxi. Subway is usually better and this hotel is well located right alongside the subway.
There are better locations in Beijing, perhaps around Wangfujing st, but being close to the subway overcomes other disadvantages and gives some choice in where to go day or night. The hotel has a good gymnasium and a nice pool - that could be anywhere in the world.

  • Stayed: October 2007, travelled with family
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Thank JulzE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Beijing, Hotel Management at Swissotel Beijing Hong Kong Macau Center, responded to this reviewResponded 28 January 2008

On behalf of the management and Swissôtel Beijing team, we would like to thank you for choosing our hotel during your recent visit to Beijing and for taking the time to give us a summary of your experience.

Always striving to improve our services, we are glad to receive our guest’s valuable comments or suggestion. I’m glad to learn that you are satisfied with our service during your stay with us and be assured that we will share your feedback among with our teams.

Meanwhile we look forward to welcoming you again at our hotel in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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815 - 819 of 1,412 reviews

Reviewed 17 November 2007

Spent a week here for a business conference which was also held in the hotel. From the outside this hotel seemed impressive, the reception staff and bellboys were all very friendly. The room itself however was average at best, certainly nowhere near the standard of the Swissotel in Chicago where I have also stayed. The airconditioning
only ran hot, not cold so in desperation I opened the window but noise
from the adjacent building site was constant with scaffold clanking until at least 11pm. Most of Beijing seems a building site at present (no doubt due to the upcoming Olympic Games). My only other real gripe was that I couldn't connect to the internet in my room despite repeated efforts.

The view from my room at the rear of the hotel was limited to a view of other buildings through the smog (I did not see a clear sky all week).

You can't drink the water here and the 'complimentary' bottles of water were priced at 35 yuan. The restaurant and bars were what I'd expect from any good western hotel and the staff were very attentive.

If you go there expecting a western 5 star experience you may be disappointed however overall not a bad experience.

  • Stayed: November 2007, travelled on business
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1  Thank Kiwidreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2007

Good location -- great local eating places across the street, and a few steps from subway. Hotel is five star, therefore you can expect no less than everything clean and nice. The only thing is they charge for internet facilities. From PEK airport, take cab and run by meter, should be about RMB70-75 including toll only!

  • Stayed: October 2007, travelled as a couple
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1  Thank singrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissotel_Beijing, Hotel Management at Swissotel Beijing Hong Kong Macau Center, responded to this reviewResponded 28 January 2008

On behalf of the management and Swissôtel Beijing team, we would like to thank you for choosing our hotel during your recent visit to Beijing and for taking the time to give us a summary of your experience.

Always striving to improve our services, we are glad to receive our guest’s valuable comments or suggestion. We are glad to learn that you are satisfied with our service during your stay with us and be assured that we will share your feedback among with our teams.

Meanwhile we look forward to welcoming you again at our hotel in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2007

I stayed at this hotel with a group of friends. It's interesting that we had a mixed view of the experience. Half the group had the executive rooms; half did not. Of those who had the executive rooms, half had problems with the airconditioning. When the head of the group rang up the reception, he was told to open the window. Uh oh.

The executive room I had came with a small sitting area near the door. There was a larger TV there and a smaller TV at the foot of the bed. I think it is a nice idea but impractical because the bathroom opens into the sitting area. I was alone and never used that space.

Otherwise the room was fine, no complaints whatsoever.

The bathroom and bathroom accessories were good, all boxed and neatly tied with a ribbon. They even had a ribbon around the plastic slip-proof bathmat. The wastebasket was not lined--a sign of an upscale hotel.

Service quality at the executive lounge and the cafe could be better. Overall, apart from the airconditioning that seemed to have afflicted some of my friends, this was a decent hotel.

  • Stayed: October 2007, travelled on business
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2  Thank Panguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2007

I enjoyed a wonderful stay at this Swissotel!
The location of the hotel is very favourable. The subway is just outside the main entrance, and there are cabs waiting at another entrance. In addition, there are ATMs within a 2 min walk.
The front desk and the restaurant staff are very friendly and helpful. They were very quick and courteous to act upon my non-functioning key-card. The front desk is large and manned by several employees, which minimizes waiting. The staff are relatively well versed in English, and there is a variety of local and European staff working at the front desk. The restaurant service is prompt, friendly and courteous. One restaurant staff member even helped my friend translate something into Mandarin and wrote it out for her in Chinese characters to ensure smoother communication. There are also friendly staff members at another entrance to help with cabs.
The interior of the hotel is great. The hotel lobby was just renovated, and the facilities were spectacular. The decor of the hotel is very nice, modern and very clean.
The rooms are excellent. The sheets are new and clean, as are the towels and bathrobes. The furniture is comfortable, much like their beds. The room is well organized, and there is enough space to put away suitcases without any obstruction of walking. The furnishings are comfortable and there is much storage space.
The in-suite amenities provided are better than average, including additional toothbrushes, slippers, q-tips and cotton, and nicer lotion, shampoo and conditioner, bathing cap, soap, shower gel and so forth. Moreover, since tap water in Beijing is undrinkable, the hotel provided two complimentary water bottles, located by the sink in the bathroom.
The noise levels are very low, and the views are pretty.
The hotel restaurant is excellent. We had the buffet breakfast there, and enjoyed it tremendously. The restaurant is large and well organized. The various food stations are well spaced to prevent congestion. The food itself was very good. There were many choices offered, both in terms of Western and Chinese cuisine. The omelet/egg station was well manned by friendly and efficient chefs. The choice of desert, fruit and juice was ample. In addition, the service was prompt and friendly, and the dishes, cutlery and linens were very clean.
I would highly recommend the Beijing Swissotel to anyone! It is well worth your time !

Stayed: September 2007
2  Thank NIX0N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swissotel Beijing Hong Kong Macau Center

Address: No.2 Chaoyangmen Beidajie, Beijing 100027, China
Region: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Spa Hotel in Beijing
#47 Family Hotel in Beijing
#59 Luxury Hotel in Beijing
#60 Best Value Hotel in Beijing
#78 Business Hotel in Beijing
Price Range: $114 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Beijing Hong Kong Macau Center 4*
Number of rooms: 430
Official Description (provided by the hotel):
European style and warm Asian hospitality characterize this charming downtown hotel. You will love the personalized service, fine dining created by chefs from all over the world, efficient business support and those extra touches for which Swissôtels are renowned. Truly international staff and clientele, located in the commercial and diplomatic district. ... more   less 
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Also Known As:
Swissotel Beijing Hotel Beijing
Swissotel Hotel Beijing
Beijing Swissotel Hotel

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