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Wyndham Beijing North
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Reviews (441)
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All reviewsloong palacetour groupimperial chinachina tourvery nice place to staysuper hotelsmall windowthe air conditioningrooms are spacious and cleanspent nights herebreakfast buffetplenty of hot waterquiet at nightbig hotelhotel is beautifulthe staff spoke englishming tombs
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Reviewed 10 April 2018

We stayed here recently in a twin room as part of a tour. The room and bathroom were very spacious with everything we needed. Beijing still had central heating turned on for the duration of the stay in this hotel so you were unable to adjust the air-conditioning. The breakfast selection was great with plenty of choices.

Stayed: March 2018
Thank Yvonne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京龙城温德姆酒店, Hotel Management at Wyndham Beijing North, responded to this reviewResponded 15 April 2018

Dear Yvonne H,

Thank you for taking the time to write a review about your recent experience. We are so pleased that you were amazed with your guestrooms’ amenities. Your feedback is very important for us to improve. Due to the unpredictable weather during this time in Beijing and we are unable to run heating and cooling at the same time due to the limitation of our HVAC system. That’s the reason why the temperature was uncontrollable. We sincerely apologize for the shortcomings. We look forward to having you back in a not too distant future.

With best regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018

Loved the property generally. All facilities were available including a supplies shop and a souvenir shop. Main complaint was only ONE cake of soap in the room. Otherwise the facilities were good or better.

Room Tip: Ask for a fan if the room is too warm
  • Stayed: April 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank robertmE4936MR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京龙城温德姆酒店, Hotel Management at Wyndham Beijing North, responded to this reviewResponded 15 April 2018

Dear Mr. RobertmE4936MR,

Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed the property. Per our normal practice, one cake of soap is put for each standard room. However, we are very glad to supply additional soap if needed by calling the guest service center at the hotel.

We hope to be able to welcome you back in the future. Until then we wish you all the very best and safe travels where ever you may go.

Kind regards,

Hotel Management

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Reviewed 5 April 2018

Stayed there for two nights with a group tour. this hotel was not the chosen one but we ended up here due to some circumstances. Anyway...
1) WiFi was stuffed up, hardly worked. Kept dropping.
2) The shower was clogged, was stinking on the second day!
3) Breakfast was not good, worst I experienced in China anywhere (was there for 6 days). Nobody understood English in the dining room, you couldn't ask anything.
4) No cutlery, had to literally hunt for it.

There lobby and reception are huge! worth clicking pictures.

  • Stayed: April 2018, travelled with friends
    • Location
    • Cleanliness
Thank Lavi1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京龙城温德姆酒店, Hotel Management at Wyndham Beijing North, responded to this reviewResponded 15 April 2018

Dear Lavi1205,

Thank you for your feedback, and for taking the time to write a review about your recent experience. We take all of your feedback as opportunities for improvement. As for the poor internet connectivity, we are in the midst of upgrading the hardware and increase the capacity to meet the demand for WIFI. The internet connection has been quite slow to meet the high users expectation today.The engineering department has checked your room and rectify the clogged water outlet. We do have staff recently hired from the English speaking countries; hotel has made a “I Can Speak English” badge for them so that our foreign guests can ask for assistance and easily identify them. We will strengthen the breakfast operation management and training to meet the high demand during peak hours.

Our sincere apologies once again, we hope you will stay with us again soon and you can count on us this time.

Best regards,

Hotel Management

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Reviewed 5 April 2018 via mobile

This is a nice hotel but is quite far from downtown. As other reviewers have mentioned, it’s a large and spacious hotel which hosts many tour groups. We were here with a tour and spent several hours a day in a bus going downtown and coming back.

The room was well appointed and very clean. The bathroom is really nice and modern with a lot of water pressure. There is free wifi in the rooms but it is really slow.

We tried the Japanese restaurant on site the first night. Everyone was happy with their meals. The breakfast was ok. For some reason nothing is hot, just lukewarm.

There is a gym on site but it only opens at 7:00 am, which isn’t very convenient in the morning. It does have 4 treadmills, 2 ellipticals, 1 stationary bike, and a variety of weight machines.

Communication in English is a bit of an issue. However, most staff have cell phones with translation apps so that they can respond to questions.

Stayed: April 2018, travelled with friends
Thank M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京龙城温德姆酒店, Hotel Management at Wyndham Beijing North, responded to this reviewResponded 15 April 2018

Dear M D,

Thank you very much for your kind feedback. We are pleased to hear of your good stay with exception to some shortcomings in the lack of English speaking staff and the slow internet connectivity in the room. We have revised the staffing schedule of the English speaking staff to meet the demand for simple English conversation since the hotel has more foreign guests these days. Your comment on the hot food, we have also made sure that hot food remains sparkling hot in the chafing dishes and cold food remains cold. Once again, appreciate your feedback.

Kind Regards,

Hotel Management

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Reviewed 28 March 2018

First impression of the foyer was nice. Our rooms were nice and spacious but the air conditioner was pre-set at 27 and we weren't able to adjust it at all - made for an extremely uncomfortable 2 nights sleep. The breakfast buffet was a nice start to a day of sightseeing

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank smurfette64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京龙城温德姆酒店, Hotel Management at Wyndham Beijing North, responded to this reviewResponded 15 April 2018

Dear smurfette64,

Thank you for taking the time to write a review about your recent experience. Your feedback is very important for us to improve; we have already informed hotel engineering department to check your room. The unpredictable weather during this time in Beijing and we are unable to run heating and cooling at the same time due to the limitation of our HVAC system. That’s the reason why the temperature was uncontrollable. We sincerely apologize for the shortcomings. We look forward to having you back in a not too distant future.

With best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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