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New World Beijing Hotel(Beijing)
US$141
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Certificate of Excellence
  • Free Wifi
  • Pool
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Reviews (455)
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All reviewsloong palacetour groupimperial chinachina tourbeds were comfortablebreakfast buffetday tourspent nights herebig hotelroom was largehotel is beautifulreception areachinese dishesfive star hotelthree nightsmini barlanguage barrier
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18 - 23 of 455 reviews
Reviewed 11 April 2018 via mobile

Our room is spacious, as is the bathroom. But it is HOT. I complained the evening of our arrival...they promised to fix it. The next morning I complained. They promised to fix it. I complained the second evening. They promised to fix it. I complained this morning. They promised to fix it. I complained a couple of hours ago. They promised to fix it...am still holding my breath.
If you don't speak Chinese, you're in trouble. I have not encountered a soul who speaks competent English. The key into their phone and ask you to read the phone.
The ATM doesn't work, and judging by the dust, it hasn't worked for a long long time.
The hotel is NOT conveniently located to any sights
It's a very pretty hotel. Breakfast buffet is extensive and tasty. We are told that the fresh vegetables are washed with purified water and safe for Westerners. Time will tell.

Stayed: April 2018, travelled with friends
Thank loves2travelsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京龙城温德姆酒店, Hotel Management at Wyndham Beijing North, responded to this reviewResponded 15 April 2018

Dear loves2travelsf,

We read your comment with empathy to the situation. We are fully aware of the lack of English speakers in the hotel and we are taking every effort to hire more English speakers to help out foreign guests. Due to the vast temperature difference between day and night in Beijing, and our hotel HVAC equipment is limited to either heating or cooling, therefore it is difficult to make the right adjustment. We sincerely apologize for that. We have decided to move the ATM to somewhere closer to the hotel lobby, and awaiting a new replacement of the old machine from the bank. Thank you for your kind understanding and we will strive harder to make our guests’ stay experience comfortable.

Best regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2018

Travelling with Panda Holidays (Travel Asia) - we were relocated to the Wyndham when complaints from the tour group about the Chunhuiyan Resort were made.
This hotel is classy but if you have any thought about free time shopping for souvenirs, forget it - the hotel is 1-2 hours from Beijing on a good day

Room Tip: all rooms were good - but no where near Beijing!
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank raymondcT9923WR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京龙城温德姆酒店, Hotel Management at Wyndham Beijing North, responded to this reviewResponded 15 April 2018

Dear raymondcT9923WR,

Thank you very much for your compliment to the hotel with exception to location far away from downtown Beijing. The location is not that far but due to bad traffic congestion made the distance seemed farther. There is a very big shopping mall AEON located nearby the hotel with ample eateries and souvenirs shops. Our Concierge team is able to help for direction or call a taxi.

Kind regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2018

We stayed here recently in a twin room as part of a tour. The room and bathroom were very spacious with everything we needed. Beijing still had central heating turned on for the duration of the stay in this hotel so you were unable to adjust the air-conditioning. The breakfast selection was great with plenty of choices.

Stayed: March 2018
Thank Yvonne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京龙城温德姆酒店, Hotel Management at Wyndham Beijing North, responded to this reviewResponded 15 April 2018

Dear Yvonne H,

Thank you for taking the time to write a review about your recent experience. We are so pleased that you were amazed with your guestrooms’ amenities. Your feedback is very important for us to improve. Due to the unpredictable weather during this time in Beijing and we are unable to run heating and cooling at the same time due to the limitation of our HVAC system. That’s the reason why the temperature was uncontrollable. We sincerely apologize for the shortcomings. We look forward to having you back in a not too distant future.

With best regards,

Hotel Management

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Reviewed 7 April 2018

Loved the property generally. All facilities were available including a supplies shop and a souvenir shop. Main complaint was only ONE cake of soap in the room. Otherwise the facilities were good or better.

Room Tip: Ask for a fan if the room is too warm
  • Stayed: April 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank robertmE4936MR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京龙城温德姆酒店, Hotel Management at Wyndham Beijing North, responded to this reviewResponded 15 April 2018

Dear Mr. RobertmE4936MR,

Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed the property. Per our normal practice, one cake of soap is put for each standard room. However, we are very glad to supply additional soap if needed by calling the guest service center at the hotel.

We hope to be able to welcome you back in the future. Until then we wish you all the very best and safe travels where ever you may go.

Kind regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Stayed there for two nights with a group tour. this hotel was not the chosen one but we ended up here due to some circumstances. Anyway...
1) WiFi was stuffed up, hardly worked. Kept dropping.
2) The shower was clogged, was stinking on the second day!
3) Breakfast was not good, worst I experienced in China anywhere (was there for 6 days). Nobody understood English in the dining room, you couldn't ask anything.
4) No cutlery, had to literally hunt for it.

There lobby and reception are huge! worth clicking pictures.

  • Stayed: April 2018, travelled with friends
    • Location
    • Cleanliness
Thank Lavi1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京龙城温德姆酒店, Hotel Management at Wyndham Beijing North, responded to this reviewResponded 15 April 2018

Dear Lavi1205,

Thank you for your feedback, and for taking the time to write a review about your recent experience. We take all of your feedback as opportunities for improvement. As for the poor internet connectivity, we are in the midst of upgrading the hardware and increase the capacity to meet the demand for WIFI. The internet connection has been quite slow to meet the high users expectation today.The engineering department has checked your room and rectify the clogged water outlet. We do have staff recently hired from the English speaking countries; hotel has made a “I Can Speak English” badge for them so that our foreign guests can ask for assistance and easily identify them. We will strengthen the breakfast operation management and training to meet the high demand during peak hours.

Our sincere apologies once again, we hope you will stay with us again soon and you can count on us this time.

Best regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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