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“A nice stay”

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Holiday Inn Central Plaza
Ranked #102 of 6,599 Hotels in Beijing
Certificate of Excellence
Reviewed 12 July 2017

I stayed here for 5 nights in mid 2016. The staff were friendly and helpful and the room was clean and comfortable. The subway was only a short walk away, making it easy to explore the city. The buffet breakfast was great.

  • Stayed: August 2016, travelled solo
    • Value
    • Rooms
    • Service
1  Thank Outback_Dazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 828 reviews

Reviewed 5 June 2017

stayed 1 night between trips. excellent service. rooms were spotless with tea and coffee facilities which were gratefully recieved., breakfast was lovely with a very varied menu to suit all palates. very welcoming.

  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Deb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2017

Biggest problem for westerner is the lack of English spoken at this property.
Trying to get a drink placed onto my room account took an hour of frustration!
There are restaurants within the complex but nowhere to wander to in the area.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Boomer020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2017 via mobile

This place is a total shambles. And like 99% of Beijing, they don't speak English either...

My family and I stayed here for 9 nights, a long stay compared to most, so we wanted a relaxing experience.
I'll start with the criticisms and why it deserves a 0 rating;

We entered the hotel at approximately 9pm after a horrendous journey from Hong Kong (bare in mind we have a toddler with us which can make things slightly more difficult).

We were greeted by the hotel staff who hardly spoke any English at all. You're staying at an international hotel chain in one of the biggest capitals of the world... they weren't fussed.
Anyway, after short delays we were taken to our room which had an unpleasant smoke smell. Clearly a staff member was smoking inside this room not long ago? We didn't even bother moving our luggage inside and contacted reception straight away. It took us over 20 mins to explain (with hands and feet) why this room was not acceptable! We were given a new room and they gave us an upgrade which was nice of them.

Problems continued that night...Our new room then had an issue with its flushing system. An 'engineer' had to come up and fix it. After a long day we needed sleep... only to be woken up (at 4am) with the smell of cigarettes again! Clearly the whole AC/ ventilation system is connected and somewhere at the bottom are a bunch of idiots smoking away? Not sure what the issue was but my 1 year old literally wouldn't stop Coughing all morning! Something had to be done!

The following morning we spoke to the manager in charge at that time; Mark. He was pleasant and tried understanding our position. Had he understood more English it probably wouldn't have taken 1-2 hours to sort out the issue. In the end he decided to change our room and upgrade us to the executive suits. This was a kind gesture and stopped us from leaving the hotel that day.

Other criticisms;
• china doesn't allow usage of google, YouTube and other big sites/ platforms. Although this has nothing to do with the hotel, it fuelled our aggravation!
• internet was generally slow at times, better on 16th floor however
• room service is a shambles. Food took over an hour and it was wrong anyway. Burger and wedges are the easiest things to make. They couldn't even get those right! Still charged us for it even though we didn't eat it!
• most bathrooms were mouldy and water was rising in our 2nd room shower... it was like having a shower but then your feet is submerged in dirty water also...
• no English anywhere!
• when rooms were "cleaned" every morning half the items would not be replaced. Ie: spoons, towels etc etc
You would even have to tell them to change sheets also, as they do not do this. Hotels are meant to change bed linens etc everyday!
• Lauren kid at concierge was always more concerned about his phone rather than customers. He even rudely answered his phone (personal call) while I was speaking to him!
• rooms standards are okay for another 6-12 months but general bathrooms needs updating asap.

The only reasons I've given this hotel a 2* is based on the following;

• Manager Mark gave good service and upgraded us without making a fuss. I think he genuinely understood our position even though the language barrier was there.
• Mandy at front desk very helpful and polite
• Ricky the kid at concierge was always smiling and helpful with his translator app
• breakfast was decent every morning
• Frida was nice and even gave my daughter free rice once
• the two Nepalese staff were great. Always smiling and attentive. Helpful and even spoke decent English compared to the rest!
• Amy, Cheri and Vivi at the executive lounge upstairs were helpful. Always happy to help heat up our daughters food.

Those names above could improve this hotel vastly with some tweak here and there...


Overall I would not stay here again and will stay away from Holiday Inn altogether.. they need a change of management at the top








Stayed: March 2017, travelled with family
3  Thank NadiaAra178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2017

We had a small-group private tour of 3 couples for 3 days and 2 nights on Beijing. When the hotel was listed as Holiday Inn, we were a little concerned, but any concerns were quickly erased when we arrived at the hotel. The service was excellent; the rooms were spacious, light, immaculate; and the complimentary breakfast was absolutely delightful. There is a machine in the lobby that converts currency into local currency (there is a small charge per transaction, so you might want to pool your money to save a little on the transaction charge). There's not much in the local area, although we did go to a restaurant that was recommended by our local guide -- it was great. But that's for another review. I would definitely stay here again on a return visit to Beijing.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank StuartGustafson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Central Plaza

Address: No.1 Caiyuan Street, Xicheng District, Beijing 100053, China
Region: China > Beijing > Beijing South Railway Station
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#92 Luxury Hotel in Beijing
Hotel Class:4 star — Holiday Inn Central Plaza 4*
Number of rooms: 322
Official Description (provided by the hotel):
Holiday Inn Central Plaza Beijing, an Award-Winning hotel, is conveniently located in Guanganmen commercial and civic area, adjacent to the new Municipal Government Office Building and is within a stone's throw from Beijing's Financial Street. The hotel is close to tourist and shopping attractions such as Wangfujing, Oriental Plaza and the Forbidden City. It is 10 minutes drive from the West and South Train Station and 45 minutes from the Capital Airport.The hotel has 322 contemporary guest rooms, including suites and two floors of Executive Club rooms, all equipped with wired and wireless broadband internet, speaker telephone and multi-language voice mail. With a 640 square meter, pillar-free ballroom and 8 other function rooms ranging from 35 to 176 square meters, the hotel is an ideal venue for business meetings and social functions alike. All the meeting rooms are equipped with state-of-the-art audio-visual facilities, built-in work station, wireless broadband connection and video conference facilities. The hotel's professional meeting team will ensure every event a success.The hotel also provides other facilities like business center ticketing and tour desk, kiosk, car rental, concierge taxi and limousine service, baby sitting service, karaoke as well as a Mini Golf Club. ... more   less 
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Also Known As:
Holiday Inn Central Plaza Hotel Beijing
Holiday Inn Beijing
Beijing Holiday Inn
Holiday Inn Central Plaza Beijing

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