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Marco Polo Hongkong Hotel
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Reviews (2,956)
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2,956 results
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318
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1,432
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318
110
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21 - 26 of 2,956 reviews
Reviewed 4 weeks ago

One of the best hotels I have stayed at,the location was great, not far from Ferry terminal and shopping area, and those sheets and pillowcases, perfect , staff were first class who were more than helpful with any request

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank pmsanders98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 2 weeks ago

Dear pmsanders98,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very comfortable rooms, bath and shower. Excelent beds with a menu with many different kinds of pillows. The hotel also offer a cell phone with free local calls and internet service. The hotel staff was very prompt, polite and efficient. The hotel has many excellent restaurants. One of them, has a view to the bay area. Breakfast had all kinds of food imaginable. The location was excellent, connected to many shopping malls.

Room Tip: Some rooms face the Hong Kong Bay
  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank Fernanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 4 weeks ago

Dear S6289KXfernandab,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Arrived at hotel at 1am on Sunday morning on a late flight.

Despite getting an upgrade to a sea view room on executive, the room looks like it’s not been refurbished since 1980’s.

It took 1/2 hour for our bags to arrive Thank from bell boy who told me the problem was that he was not informed which room we were in. Incredible!

And to top things off, the air conditioning / thermostat seems broken as the the temperature in the room was freezing despite setting to highest temperature of 25 degrees. Needless to say, we did not have a good sleep as a result.

What happened!?

Stayed: March 2018, travelled with family
Thank bfong18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 4 weeks ago

Dear bfong18,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We sincerely apologize for falling short of your expectations, particularly with the luggage delivery service. There has obviously been an unfortunate internal miscommunication which we humbly apologize for. Please rest assured that the individuals involved will be coached to assure such gaps in service do not re-occur.

The subject of the air being cold in the room is probably an issue beyond our control as the hotel was not built with a heating system back in 1969. So the best we can do on that score, and we do to this, is to provide guests with winter heaters and the like. Please rest assured that all of your comments about updating the bathroom facilities has also been noted and remain on the top of our "to do" list when future refurbishment plans take place. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Stayed here for one day (not overnight), having disembarked a cruise ship at Ocean Terminal. Was offered upgrade on checking (approx £30 additional cost) and gained access to bedroom at 9am, which was very useful. Hotel is within easy walking of cruise terminal and is well placed for exploring the city and seeing the 8pm light show. Hotel is city centre and approx 45 minutes in a crazy taxi ride to the airport.

Stayed: March 2018, travelled as a couple
Thank JayDeeUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 4 weeks ago

Dear JayDeeUk,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018

Very convenient location. It is easy to get to any place in Hong Kong. Among other hotels of this class, Marco Polo can be regarded as one of the best! I recommend everyone to choose this hotel. You will not regret!!!

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank 645anthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DalipSingh_GM, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 5 weeks ago

Dear 645anthony,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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