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All reviews between flights arrivals hall connecting flight hour layover an early morning flight long flight covered walkway an overnight stay the executive lounge stayed one night short stay convenient location checking in late check your luggage an upgrade club floor
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Reviewed 29 June 2018

Service is good, and the view in lounge is good.
Front desk so nice.
And what i need to say? why i have to write 200 words? I don't want to write too much.
I got nothing to say, all the thing is good.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank Matthew1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 4 July 2018

Dear Guest,

Greetings from the Regal Airport Hotel! We are delighted to receive your kind words about having an enjoyable stay at our hotel. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We will be most honored if we could once again be of service to you on your next visit.
With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2018

We had a 8 hour lay over between our connecting flight. Used our room for a shower and short nap. The room was large, clean and comfortable. The staff were very curious and friendly. Money was well spent compared to payed airport lounges.

Room Tip: Our view out of the window was to a car park and a construction site and lots of green hills in the background. No complaints.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank Jojocarnival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 4 July 2018

Dear Guest,

Thank you so much for sharing your stay review with us. Your kind words regarding the hotel location, facilities and our service team are warmly received. Your positive feedback will act as encouragement for the staff to go that extra mile. Thank you again for your valuable comments.

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

When travelling NZ to Europe a stopover is needed and HG is a great location. This trip we did a day stay only so the Regal is perfectly located and has every thing required for a short stay. We were given a great room on the top floor and a complimentary massage each, The spa, pools and gym on site are fantastic.
We will certainly be staying here again on future trips.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
1  Thank IanMcNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 4 July 2018

Dear Guest,

Thank you so much for such a devoted and faithful review. It's fantastic that we have your continuous support. We will be delighted to welcome you back to our hotel very soon!

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

lovely spacious room, access to pool and spa facilities and a great deal on a room/massage combo. Assistant Manager Dennis Wong was especially helpful with everything from booking to check in. Thank you for another great stay.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 28 June 2018

Dear Guest,

Thank you so much for sharing your stay review with us. Your kind words regarding the hotel facilities and our service team, particularly Dennis, are warmly received. Your positive feedback will act as encouragement for the staff to go that extra mile. Thank you again for your valuable comments.

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

The hotel is perfect for a lay over. We spent and day and a half here, the pool is nice, staff fantastic. The bathrooms are very run down lots of silicone patches everywhere, mould present, a large hole in the wall between the bathroom and bedroom was also present.

Stayed: June 2018
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 28 June 2018

Dear Guest

Thank you for your email and thank you for staying with us. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We sincerely apologize for the inconvenience encountered with the issues in the bathroom. Rest assured that your preference for a quieter room has been taken note for better arrangement in the future.

We would be most honoured if we could once again be of service to you on your next visit. Thank you very much and we look forward to having you back at the Regal Airport Hotel.

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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