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Reviewed 7 August 2018

Decent hotel. You are a transient hotel in an airport....a few signs might be helpful as many people will not know where you are. Entering hotel entrance by Concierge....NO signs anywhere directing you to front desk. There are walkways, escalators and stairs heading every direction and NO indication as to where the front desk is located. Not enough people at front desk resulting in long wait to check in. Room was small but clean.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank kokomokid75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 9 August 2018

Dear Guest

Thank you for your email and thank you for staying with us. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.

We sincerely apologise for falling short of your expectations. Due to unexpected high volume of arrivals, our check-in sometimes slows and we apologise. We are saddened that you were inconvenienced because of the lack of directional signs in the lobby. Rest assured that we have placed great priority on the points you raised and our team will look into addressing these accordingly.

We would be most honoured if we could once again be of service to you on your next visit. Thank you very much and we look forward to having you back at the Regal Airport Hotel.
With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

Great location, excellent staff, good value rooms and service. Executive Lounge is an excellent facility. Overall a restful stay with all the necessary facilities available within the building. i hope to be back soon!

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank NateB99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 8 August 2018

Dear Guest,

Thank you so much for the amazing review! We will be delighted to welcome you back to our hotel very soon!

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

It is very well located since it is connected directly to HK airport. Reception is a little disastrous as it is quite disorganized. Rooms are clean , quiet and comfortable. Executive floor rooms are not different, just that you have access to the lounge, which is not good at all.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank seasonedvisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 8 August 2018

Dear Guest,

Greetings from Regal Airport Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit, particularly with regard to the check-in process. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

Had to stay overnight due to flight delay. Received a voucher from the airline to stay at this hotel. It was very conveniently located with a short walk from the airport, all enclosed. The check in process was simple. The room was dated and the bed not very comfortable. The pillows are very thin and I had a hard time trying to get comfortable.

Date of stay: June 2018
Trip type: Travelled solo
Thank familytravelRUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 7 August 2018

Dear Guest,

Thank you so much for sharing your stay review with us. Your kind words regarding the hotel location are warmly received.

We acknowledge your comment on the room being dated. Please be informed that we renovate guest rooms on a continuous basis. Your comments regarding the pillows were well noted and we will look into it. Your positive feedback will act as encouragement for us to go that extra mile. Thank you again for your valuable comments.

With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018 via mobile

機場出境後可經由連通道直達酒店.對比香港市區的酒店房間是比較寬敞的.早餐選擇豐富.比較美中不足的是房間設施較為古老.浴室沒有乾濕分離.房間內插座並非萬國插座.若是外國旅客需自備轉接頭或是和酒店購買.前往香港市區的交通建議乘坐機場快綫.對於行程安排大部分安排在市區的遊客是較為不便的.
This hotel has connected channel to the airport. The room size is bigger than down town’s hotel room. Breakfast is good. There is no universal plug in the room.o Need to prepare the travel plug adapter or buy from hotel.Recommend to take the airport express to down town. Not so convenient for the traveler if your itinerary is most in down town.

Date of stay: August 2018
Trip type: Travelled on business
Thank Yogalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAH_HK, General Manager at Regal Airport Hotel, responded to this reviewResponded 7 August 2018

Dear Guest,

Greetings from the Regal Airport Hotel! Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted to receive your kind words about our hotel location. We have also taken note of your comment regarding the universal plug issue and our responsible department will look into it. Thank you again for your fruitful comment.

We will be most honored if we could once again be of service to you on your next visit.
With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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