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Reviewed 24 April 2011

Stayed at CIty Garden. Firsty room allocated was dirty, ripped chairs and couch, dirty stains on seating and flooring. Bath tub covered in black stains and poor sealant. VEry busy hotel, horrible golden lighting throughout. Changed rooms without too much fuss, other room not much better, still dirty, can hear cleaner scrubbing corridors in morning lol. Nice location though and good neighbourhood.

  • Stayed: April 2011, travelled solo
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3  Thank HongKongTom2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityGardenHotel-HK, Director of Sales at City Garden Hotel, responded to this reviewResponded 29 April 2011

Dear HongKongTom2011

Thank you for staying at City Garden Hotel on your recent visit to Hong Kong, and for sharing your comments.

We apologise that the room condition was unsatisfactory, and we have taken immediate action to tackle this situation.

If I may be of further assistance, please do contact me directly at winsomeheung@citygarden.com.hk and meanwhile, we look forward to the opportunity of welcoming you back to show our improvement in any way we can.

With warmest regards

Winsome Heung
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2011

I arrived around midnight and was greeted by what seemed to be teenagers with no customer service skills and who thought multitasking included speaking to others about another customer / guest whilst attempting to process my credit card assuring and a good thing. It was a chaotic check-in, leaving me shaking my head.
Rooms are average with dated decor some with old coffee stains, furniture and views you will not write home about. However it was clean. Room was large for HK standards.
The concierge was helpful and the mid-morning staff better than the late night staff.
If you need a clean no-frills hotel, that has no feel about it other than a transit lounge dressed up then this is it.
It is close to the MTR, and a few stops from central and you can easily amble through to local shops and eating places from the hotel.
This is a good stop over hotel with no added extras.

  • Stayed: April 2011, travelled with friends
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1  Thank Ranjini050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityGardenHotel-HK, Director of Sales at City Garden Hotel, responded to this reviewResponded 29 April 2011

Dear Ranjini050

Thank you for staying at City Garden Hotel on your recent visit to Hong Kong.

While I would like to thank you for alerting us of your experience, I would very much appreciate it if you could contact me at winsomeheung@citygarden.com.hk so that I may address the issue you encountered.

Thank you, and I look forward to hearing from you soon.

Sincerely

Winsome Heung
Director of Sales

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Reviewed 17 April 2011

This hotel is located close to tin hau station.
Spacious rooms.
Nike outle store just down the road.
About a 20 minute to time square by tram.

Room Tip: Spacious rooms.
  • Stayed: April 2011, travelled as a couple
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Thank ozdudesydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2011

City Garden Hotel is a decent up-market hotel. Located nicely in North Point, the hotel is close to the MTR station, the airport bus shuttle drops off there and there are plenty of restaurants and shops on the doorstep, so location is great.
Staff were efficient and very friendly. Check-in was smooth and there was no problem with me checking into my room a few hours early, although you cannot count on that. My room was maintained to a very high standard – it looked new and fresh and was kept very clean. It was of a reasonable size and was very comfortable.
The one thing I didn't like was the ridiculous Internet charges - not even remotely competitive! Plenty of WIFI hotspots in HK and only a fool would pay what this hotel is charging!
City Garden was a good, comfortable place to stay in HK.

  • Stayed: October 2010, travelled solo
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Thank Fiver75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2011

The hotel is very near to Fortress Hill Station (Blue Metro Line). There are many restaurants around and two supermarkets next to the hotel. The breakfast is very good, with many options. For Lunch and Dinner, be careful, there are two restaurants at the same floor (1st floor), avoid the one in front of the elevator, go for the Garden Cafe!
If you need any special assistance, as I needed, look for Louis, he is very helpful and will make sure that you get what you need!
From airport to the hotel, I will suggest you to take the Airport Express (100HKD) and instead of making the change at Central Station (you need to pay 5 HKD more to continue on the Metro), drop off there and take a taxi, will cost you 35 HKD and you don't need to worry about the luggage. The Fortress Station (hotel station) doesn't have escalator, only regular stairs.
Changing money, is another problem. You will need to pay the Airport Express and taxi, so change as minimum as possible at the Airport, they have a comission fee plus a minimum fee per transaction. The rate is around U$ 1,00 = HKD 7,4.
And the internet (no complains about speed) and breakfast is free till september 2011 for those who makes the reservation through their website, Enjoy Hong Kong!

  • Stayed: April 2011, travelled solo
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1  Thank EduardoStruve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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