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“Friendly staff and great breakfast”

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City Garden Hotel Hong Kong
Ranked #106 of 727 Hotels in Hong Kong
Certificate of Excellence
Reviewed 29 April 2011

Staff were friendly and efficient.
Great buffet breakfast!
Worth paying a bit extra for a room which includes 'Club Benefits' because these include free daily laundry allowance and access to Club Lounge for free afternoon tea/snacks and evening cocktails/canapes. Free wifi internet access too.
Outdoor pool nice but it's in the shade in the mornings.
No view of the harbour from any rooms because of local apartments.

Room Tip: Select a room which includes Club Benefits
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  • Stayed: April 2011, travelled as a couple
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2  Thank DP8079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 April 2011

Stayed at CIty Garden. Firsty room allocated was dirty, ripped chairs and couch, dirty stains on seating and flooring. Bath tub covered in black stains and poor sealant. VEry busy hotel, horrible golden lighting throughout. Changed rooms without too much fuss, other room not much better, still dirty, can hear cleaner scrubbing corridors in morning lol. Nice location though and good neighbourhood.

  • Stayed: April 2011, travelled solo
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3  Thank HongKongTom2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityGardenHotel-HK, Director of Sales at City Garden Hotel Hong Kong, responded to this reviewResponded 29 April 2011

Dear HongKongTom2011

Thank you for staying at City Garden Hotel on your recent visit to Hong Kong, and for sharing your comments.

We apologise that the room condition was unsatisfactory, and we have taken immediate action to tackle this situation.

If I may be of further assistance, please do contact me directly at winsomeheung@citygarden.com.hk and meanwhile, we look forward to the opportunity of welcoming you back to show our improvement in any way we can.

With warmest regards

Winsome Heung
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2011

I arrived around midnight and was greeted by what seemed to be teenagers with no customer service skills and who thought multitasking included speaking to others about another customer / guest whilst attempting to process my credit card assuring and a good thing. It was a chaotic check-in, leaving me shaking my head.
Rooms are average with dated decor some with old coffee stains, furniture and views you will not write home about. However it was clean. Room was large for HK standards.
The concierge was helpful and the mid-morning staff better than the late night staff.
If you need a clean no-frills hotel, that has no feel about it other than a transit lounge dressed up then this is it.
It is close to the MTR, and a few stops from central and you can easily amble through to local shops and eating places from the hotel.
This is a good stop over hotel with no added extras.

  • Stayed: April 2011, travelled with friends
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1  Thank Ranjini050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityGardenHotel-HK, Director of Sales at City Garden Hotel Hong Kong, responded to this reviewResponded 29 April 2011

Dear Ranjini050

Thank you for staying at City Garden Hotel on your recent visit to Hong Kong.

While I would like to thank you for alerting us of your experience, I would very much appreciate it if you could contact me at winsomeheung@citygarden.com.hk so that I may address the issue you encountered.

Thank you, and I look forward to hearing from you soon.

Sincerely

Winsome Heung
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2011

This hotel is located close to tin hau station.
Spacious rooms.
Nike outle store just down the road.
About a 20 minute to time square by tram.

Room Tip: Spacious rooms.
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  • Stayed: April 2011, travelled as a couple
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Thank ozdudesydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2011

City Garden Hotel is a decent up-market hotel. Located nicely in North Point, the hotel is close to the MTR station, the airport bus shuttle drops off there and there are plenty of restaurants and shops on the doorstep, so location is great.
Staff were efficient and very friendly. Check-in was smooth and there was no problem with me checking into my room a few hours early, although you cannot count on that. My room was maintained to a very high standard – it looked new and fresh and was kept very clean. It was of a reasonable size and was very comfortable.
The one thing I didn't like was the ridiculous Internet charges - not even remotely competitive! Plenty of WIFI hotspots in HK and only a fool would pay what this hotel is charging!
City Garden was a good, comfortable place to stay in HK.

  • Stayed: October 2010, travelled solo
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Thank Fiver75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about City Garden Hotel Hong Kong

Address: No.9 City Garden Road, North Point, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Fortress Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Best Value Hotel in Hong Kong
#62 Family Hotel in Hong Kong
#88 Business Hotel in Hong Kong
#90 Luxury Hotel in Hong Kong
#95 Romantic Hotel in Hong Kong
Price Range: $124 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City Garden Hotel Hong Kong 4*
Number of rooms: 613
Official Description (provided by the hotel):
Located on the edge of the bustling Causeway Bay shopping and business district, and within 5 minutes walk from Fortress Hill MTR station, the 613-room City Garden Hotel, Hong Kong is one of the best Hong Kong hotels, which provides Handy smartphone, complimentary shuttle bus services to nearby shopping and business hubs, which is only 10 minutes away. City Garden Hotel, Hong Kong has a variety of dining options, including the award-winning restaurant YUE, the Western and Asian favourite Garden Café, and the Singaporean restaurant Satay Inn. Whether it's for business or relaxation, the City Garden Hotel, Hong Kong offers free WIFI and a comprehensive range of facilities, including an outdoor swimming pool, 24-hour gym, business centre, and meeting spaces. ... more   less 
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Also Known As:
Hong Kong City Garden
City Garden Hong Kong
City Garden Hotel Hong Kong

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