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“Friendly Service, Convenience, Definite Good Value!”

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City Garden Hotel Hong Kong
Ranked #108 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed 15 August 2017

Every time I'm in HK for vacation, this is my favourite hotel.

Truthfully speaking, the facility is aging and some of the hardware probably needs maintenance or renewal... like the air-con and the noise the fan makes. However, for someone that can sleep standing up on the subway, this isn't a big concern for me.

What I like best about this holtel is the service. When you pass the house-keeping staff along the hallway, you're always greeted warmly from a distance with a big smile. And no, they're not shy about their greetings either, something that many 5-star hotel staff needs to learn.

The breakfast was great, assorted western and Chinese selections, very nice omelletes made at the egg station, the different selections of cheese and coldcuts.

My daughter enjoyed the usage of the club lounge so much that, the last day before we were scheduled to fly out, she decided to stay in the lounge the entire day, while mommy went shopping... LOL While the wife went shopping, I was also quite eager to catch up on some reading and baby-sitting.

The City Garden Hotel is also a 3-min walk from the MTR Fortress Hill stop Exit-B. Probably not as many selections of Tea-Restaurants (茶餐厅) available, compared to the Causeway Bay area, but enough restaurants catering different tastes all around the hotel, including one of my favourite Cantonese restaurants, Lei Garden.

Friendly service, conveniece and definitely good value, 3 THUMBS UP for The City Garden Hotel.

Room Tip: Book executive rooms, a definite VALUE FOR MONEY!!!
See more room tips
  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityGardenHotel, 前廳部經理 at City Garden Hotel Hong Kong, responded to this reviewResponded 16 August 2017

Dear Jerry L,

Thank you for taking the time to leave us such thorough and positive feedback. We are so glad to know that you enjoyed your stay and our club lounge facilities. Besides, we have shared your kind remarks to the service teams. It is always rewarding to receive such positive remarks as they encourage us to strive for service excellence. We look forward to welcoming you back in the near future.

Best regards
Gary Chu
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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110 - 114 of 1,519 reviews

Reviewed 15 August 2017

I was in Hong Kong for eight nights on a business trip and stayed at the City Garden Hotel. It was an excellent choice. I joined the iPrestige club, which is free, and enjoyed a Premiere room that came with a wonderful breakfast buffet. The buffet had an incredible choice of food for visitors from any country. The hotel is well located about three blocks from a subway station. It is not in the central downtown area, but in North Point. But you can be in downtown in minutes. The room size was very generous. Much larger than I expected. The rooms are very clean and very well cared for. Everyone at the hotel was friendly and helpful. Steven, one of the many in the concierge service was particularly helpful. Check in and check out were a breeze. They offer a complementary shuttle to and from the Airport Express, a train that goes from downtown Hong Kong to the International airport. I know some reviews said the towels were thin and threadbare. Mine were plush and lovely. If I come back to Hong Kong I would definitely stay here again.

Stayed: August 2017
1  Thank Robin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityGardenHotel, 前廳部經理 at City Garden Hotel Hong Kong, responded to this reviewResponded 16 August 2017

Dear Robin W,

Thank you very much for staying with us and we are delighted to read that you have enjoyed your stay with us and that the service and facilities were up to your expectations. We were encouraged to read your compliment to Steven. It is always rewarding to receive such positive remarks as they encourage us to strive for service excellence. We look forward to welcoming you back in the near future.

Best regards
Gary Chu
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

The staff pretty friendly and speak english well, the rooms are pretty good, their breakfast menu are not bad. Location is near with MTR Station, lots of restaurant around hotels. Also close to convenience store.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Khristy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityGardenHotel, 前廳部經理 at City Garden Hotel Hong Kong, responded to this reviewResponded 12 August 2017

Dear Khristy C,

Thank you very much for your wonderful review and we are delighted to read that you have enjoyed your stay with us and that the service and facilities were up to your expectations. We look forward to welcoming you back in the near future.

Best regards
Gary Chu
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

room size is good, staff helpfully ,location just five minute to MTR, price is cheap ,but the building is old. restaurant is near by ,the only worst is guess in lobby talking too loud and no parking for visitor

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cobell H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityGardenHotel, 前廳部經理 at City Garden Hotel Hong Kong, responded to this reviewResponded 12 August 2017

Dear Cobell H,

Thank you very much for your wonderful review and we are delighted to read that you have enjoyed your stay with us and that the service and facilities were up to your expectations.

On the other hand, we have taken careful note of your valuable comments for our lobby further enhancement. In addition, Concierge team can provide valet parking service at the hotel for your future consideration.

We look forward to welcoming you back in the near future.

Best regards
Gary Chu
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

When in Hong Kong visiting our son, we usually stay here because it is close to his apartment. Also, Its only about a 3 block walk to the MTR station. The hotel is nice and the service is friendly. The room was clean but our safe was broken when we arrived. However, it was repaired as soon as we notified them.
Its certainly nit a 5 star hotel but they try to be. Its nice enough though and our weeklong stay was very comfortable and pleasant.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank likesto2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityGardenHotel, 前廳部經理 at City Garden Hotel Hong Kong, responded to this reviewResponded 12 August 2017

Dear likesto2travel,

Thank you very much for staying with us and we are delighted to read that you have enjoyed your stay with us and that the service and facilities were up to your expectations. We have taken careful note of your valuable comments for our further enhancement. We look forward to welcoming you back in the near future.

Best regards
Gary Chu
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about City Garden Hotel Hong Kong

Address: No.9 City Garden Road, North Point, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Fortress Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#57 Best Value Hotel in Hong Kong
#62 Family Hotel in Hong Kong
#88 Business Hotel in Hong Kong
#92 Luxury Hotel in Hong Kong
#95 Romantic Hotel in Hong Kong
Price Range: $109 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City Garden Hotel Hong Kong 4*
Number of rooms: 613
Official Description (provided by the hotel):
Located on the edge of the bustling Causeway Bay shopping and business district, and within 5 minutes walk from Fortress Hill MTR station, the 613-room City Garden Hotel, Hong Kong is one of the best Hong Kong hotels, which provides Handy smartphone, complimentary shuttle bus services to nearby shopping and business hubs, which is only 10 minutes away. City Garden Hotel, Hong Kong has a variety of dining options, including the award-winning restaurant YUE, the Western and Asian favourite Garden Café, and the Singaporean restaurant Satay Inn. Whether it's for business or relaxation, the City Garden Hotel, Hong Kong offers free WIFI and a comprehensive range of facilities, including an outdoor swimming pool, 24-hour gym, business centre, and meeting spaces. ... more   less 
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Also Known As:
Hong Kong City Garden
City Garden Hong Kong
City Garden Hotel Hong Kong

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