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“The most amazing hotel I have ever stayed in. Staff is beyond excellent”
Review of Conrad Hong Kong

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Conrad Hong Kong
Ranked #21 of 725 Hotels in Hong Kong
Certificate of Excellence
Reviewed 8 August 2017

We stayed here for the first time and were wowed by the excellend staff here. They were attentive to every need. The rooms were spacious and well appointed, the pool was just the right temp and it was surrounded by very nice loungers. Never overcrowded. The food here was fabulous. Breakfast in the cafe had so many choices it would please anyone from any country. We had massages in the spa and both therapists were really expert in their crafts. This hotel and staff exceeded our expectations in every way. Our sincere thanks to Gloria Kwan and Tami in the exec lounge and to manager Thomas H for a truly wonderful experience.

Room Tip: Every room appears to be super.
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Raquel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasHoeborn, General Manager at Conrad Hong Kong, responded to this reviewResponded 10 August 2017

Dear ' Raquel C'

Thank you for taking your precious time in writing us an impressive feedback. We are delighted to know that you did found your stay with us an memorable one in terms of luxurious guestroom, hearty service as well as breakfast spread.

Your kind compliments are well-received, and we look forward to having you again soon for smart luxury at its finest!

Best regards
Thomas Hoeborn
General Manager

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Reviewed 6 August 2017 via mobile

Arrived with a pretty long check in queue without properly adhered which is uncommon things in Hong Kong. Staff rather cold kill the vibes of warm welcome practice by Hilton standards. Received the lowest floor on rooms despite Honors preference has set to High Floor. Request for a higher floor room but was told to pay as it's "only Executive room" available. The concierge was very helpful and attentive. The front desk staff could have been better trained in welcoming guest and in peak time situation. The room was nice and bathroom is great. Welcome amenity was only fruits. Breakfast is amazing but starts at 6:30? Which is totally different from other conrad I've been staying. The first impression really important to all travelers, hope the front office manager take note on that. I canceled my 2 other nights and decided to stay in other hotel. I would recommend Peninsular and Marriot on the other hands.

Stayed: July 2017, travelled solo
1  Thank Chaiwat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasHoeborn, General Manager at Conrad Hong Kong, responded to this reviewResponded 7 August 2017

Dear 'Chaiwat B'

Thank you for staying at Conrad Hong Kong and taking your previous time for providing us the candid review.

Please accept my sincere apologies for your unpleasant experience during check-in. Please be well assured that this is certainly not a usual experience and service standard that we are providing and I understand the frustration you feel. We will definitely address the issue and optimize our service offerings for the best experience.

Our guests’ satisfaction is of paramount importance to us, and we’d be most grateful if you would kindly contact our Hotel Manager on Jan.Jansen@ConradHotels.com to provide us with more details or additional comments you may have.

Once again I appreciate your review and hope you would consider giving us another chance in the future to demonstrate our commitment to satisfaction in all areas of the guest experience.

Best regards
Thomas Hoeborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017

We stayed here for my husband's business trip but decided to arrive a couple days early. Our first (and only) breakfast buffet experience at the restaurant beside the pool definitely had room for improvement. Congee, PORK congee and scrambled eggs were bland! Understanding that some are conscientious about their salt intake, but there wasn't even a little bit to bring out flavour of the food. Plus the scramble eggs had too much milk...that was all I could taste...agh. The restaurant a/c was blasting, so definitely needed to wear sweater while having breakfast. Additional coffee was kept in a silver carafe at the table but it did not keep the coffee warm...the only thing we really enjoyed was the egg station, noodle bar and the excellent variety of fruits...thought those were not enough to bring us back for a second breakfast at hk$300+/adult (including 10% service chg).
All other aspects of our stay were as expected of a 5 star hotel!

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts
Thank RentonA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasHoeborn, General Manager at Conrad Hong Kong, responded to this reviewResponded 7 August 2017

Dear 'RentonA'

Thank you for your recent stay with us and visit to Garden Café.

Please accept my sincere apologies for your unpleasant experience, this is certainly not a situation we encounter often but I understand the frustration you feel. Our guests’ satisfaction is of paramount importance to us, and we’d be most grateful if you would kindly contact our Director of Food & Beverage on Cherry.Tsui@ConradHotels.com to provide us with more detail or additional comments you may have.

Once again I appreciate your review and hope you would consider giving us another chance in the future to demonstrate our commitment to satisfaction in all areas of the guest experience.

Best regards
Thomas Hoeborn
General Manager

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Reviewed 5 August 2017

The hotel is very comfortable and very pleasant. Ideally located close to the attractions of the city (Pitt Victoria Tram, Hong Kon park ...). My room was clean, spacious and very comfortable. I had a lovely view of Hong Kong from the room which is really beautiful.
As a Hilton Honors member we had a very warm welcome, excellent breakfast and a very nice lounge. I would absolutely stay here again with pleasure.

  • Stayed: February 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank masstrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasHoeborn, General Manager at Conrad Hong Kong, responded to this reviewResponded 7 August 2017

Dear 'masstrips'

Heartfelt thanks for your wonderful review. We are happy to learn that you did enjoyed your stay at Conrad Hong Kong in terms of our strategic location, wonderful views and the Executive Lounge. We wish to welcome you for another inspired stay!

Best regards
Thomas Hoeborn
General Manager

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Reviewed 4 August 2017 via mobile

Highly recommend the Conrad. We will definitely stay here the next time we go to Hong Kong. Clean, modern and spacious room. Most rooms are on high floors. Great buffet breakfast - Western and Asian food. High standards throughout this hotel. Large bathroom with two sinks. Separate WC. They set out a roll away bed for our daughter at no cost. They even left her a note, a teddy bear and a muffin....the nicest of touches! They really go out of their way to make you feel welcome. This is one of the best city hotels we have stayed in.

Stayed: July 2017, travelled with family
Thank 700asa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasHoeborn, General Manager at Conrad Hong Kong, responded to this reviewResponded 7 August 2017

Dear '700asa'

Thank you for taking your precious time in writing us an impressive feedback. We are delighted to know that you did found your stay with us an memorable one in terms of luxurious guestroom and the lavish breakfast spread.

Your kind compliments are well-received, and we look forward to having you again soon for smart luxury at its finest!

Best regards
Thomas Hoeborn
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Hong Kong

Address: No 88 Queensway, Pacific Place, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Hong Kong
#18 Romantic Hotel in Hong Kong
#19 Business Hotel in Hong Kong
#21 Luxury Hotel in Hong Kong
Price Range: $397 - $1,111 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Hong Kong 5*
Number of rooms: 512
Official Description (provided by the hotel):
Located in the heart of the city's business district, Conrad Hong Kong offers the luxury base for business and leisure travelers. The hotel features 512 rooms and suites with panoramic views of Victoria Harbour or The Peak, extensive meeting and leisure facilities, heated outdoor swimming pool and award-winning restaurants. ... more   less 
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Also Known As:
Conrad Hong Kong Hotel Hong Kong
Hong Kong Conrad

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