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2,076
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691
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57
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Reviewed 22 October 2020

first time at here because wanna stay at kowloon, it;s a very good location, just short walking distance to MTR station, Jordan and bus stop airport bus service no A21 , there's are so many shop around the hote, 7eleven just opposite the hotel that we can get some drinks or other needs, the room was comfort and clean, the staff so friendly, fast check in/check out, breakfast menu not many vary than other novotel and it's adequate tasty, too bad there's no pool at here, but maybe it's because the location, overall the hotel was good, (maybe need some renovation), very recommend to people who make a trip to hongkong for shopping and travelling at hongkong

Date of stay: November 2019
3  Thank setiawan_1st
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph Mak, General Manager at Novotel Hong Kong Nathan Road Kowloon, responded to this reviewResponded 6 November 2020

Dear setiawan_1st,

Thank you for your amazing review and comment regarding your stay in November 2019 at Novotel Hong Kong Nathan Road Kowloon.

We are thrilled that you highlighted the good location; comfort and clean room, breakfast was tasty, especially friendly hotel staff. The team were delighted to read that you have enjoyed your stay and would recommend the hotel.

When compared with other Novotel hotels in Hong Kong, we regret we do not have swimming pool facilities in this hotel because of the structure at this premises, however, we do offer a spacious gym which is often appreciated by guests.

Thank you again for sharing your experience and we look forward to welcoming you back the next time you visit Hong Kong.
Yours Sincerely,

Joseph Mak
General Manager
Novotel Hong Kong Nathan Road Kowloon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2020

I stayed in this hotel for a few nights earlier this year (before COV19 outbreak). The hotel is located on the famous Nathan Road. The hotel is only a few minutes walk away from the nearest tube stations which is of great advantage. The rooms where clean and spacious (for Hong Kong standards). The lobby was well lit and check-in was a breeze. The hotel bar was good but a bit pricey.
The breakfast has a good selection of Asian and Western food and was had hot and cold items and on the spot made items like different kinds of eggs. All in all, regarding location, room, breakfast and price, this hotel is excellent.

Date of stay: January 2020
    • Location
    • Rooms
    • Service
2  Thank Tom833003
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph Mak, General Manager at Novotel Hong Kong Nathan Road Kowloon, responded to this reviewResponded 27 October 2020

Dear Tom833003,

Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon.

I am delighted to hear that you enjoyed your stay of earlier this year ; the clean and comfortable room, good breakfast selections and good location. We would be sure to share your wonderful comments to motivate our staff to keep up with our good work.

Currently due to the COVID19 and the market situation, we have scaled down our full buffet breakfast to a Semi Buffet Breakfast at a lower price that we believe you will find the food variety sufficient.

Thank you again for sharing your experience and we look forward to welcoming you back soon.

Yours Sincerely,

Joseph Mak
General Manager
Novotel Hong Kong Nathan Road Kowloon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2020

The service by the hotel was excellent. We got a room that we asked for. Late checkout was granted due to our elite status. The only thing that was critical would be the noise from other rooms(poor soundproofing) and also the bar was closed so we don't get our welcome amenity of drinks vouchers.

Date of stay: October 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank WanYChan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph Mak, General Manager at Novotel Hong Kong Nathan Road Kowloon, responded to this reviewResponded 27 October 2020

Dear WanYChan,

Thank you for your recent stay at Novotel Hong Kong Nathan Road Kowloon.

I am delighted to hear that you enjoyed your stay; excellent service and late check out granted as a valued elite member. We would be sure to share your wonderful comments to motivate our staff to keep up with their good work.

However, in view of the recent situation of the Coronavirus (COVID-19) pandemic and subsequent changes to our operations, the service of Tasca Bar and Executive Premier Lounge are temporarily closed until further notice. Nevertheless, The Square restaurant is open for semi breakfast buffet, lunch and dinner daily. In regards to the welcome drink vouchers for our ALL – Accor Live Limitless member, your feedback is appreciated and we take notes of your comment with immediate effect to arrange welcome drinks together with the welcome amenity placed in the room for our valued ALL members during the Tasca Bar’s closure. Moreover, your constructive feedback about the soundproofing quality of the room is well noted and appreciated.

Thank you again for sharing your experience and we hope the situation will improve in your next visit and you can enjoy the full services provided by our hotel.

We look forward to welcoming you back in the near future.

Yours Sincerely,

Joseph Mak
General Manager
Novotel Hong Kong Nathan Road Kowloon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2020

I stayed in the hotel for 14 nights in Sept 2020 for mandatory Covid-19 quarantine. The room was spacious, clean and bright, and the hotel provided all the amenities I needed for my stay. The internet connection was great, and the room had a large desk, which really helped as I needed to work from the hotel. The 14 days went very quickly, and thanks in part to the hotel services. I would definitely go back to this hotel next time when I'm out of Hong Kong and need to be quarantined again when I come back.

Date of stay: September 2020
Review collected in partnership with this hotel
2  Thank sharonpang81
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph Mak, General Manager at Novotel Hong Kong Nathan Road Kowloon, responded to this reviewResponded 30 September 2020

Dear sharonpang81,

Thank you for your review and comment regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon.

I am happy to hear that you enjoyed your stay; the comfortable and clean room, decent size bathroom, fast internet connection, convenient locations and especially hotel staff members very courteous, who made your stay enjoyable. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work.

Thank you again for sharing your experience and we look forward to welcoming you back in the near future.

Yours Sincerely,

Joseph Mak
General Manager
Novotel Hong Kong Nathan Road Kowloon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2020

Originally, I booked a room for quarantine only, and was impressed with their service and then extended the stay for another week. The location is convenient (close to the subway station and stores). The staff there are very very friendly. The room is cozy and clean. The price is reasonable with excellent breakfast included.

Date of stay: August 2020
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
4  Thank Clarejue
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph Mak, General Manager at Novotel Hong Kong Nathan Road Kowloon, responded to this reviewResponded 1 September 2020

Dear Clarejue,

Thank you for the wonderful review regarding your recent stay at Novotel Hong Kong Nathan Road Kowloon.

It is always a pleasure for us to know that you had a great time and enjoyed your stay in all aspects. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work.

On behalf of our entire team, once again we wish to thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit.

Yours Sincerely,

Joseph Mak
General Manager
Novotel Hong Kong Nathan Road Kowloon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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