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Traveller rating
2,076
2,905
691
125
57
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All reviews bus stop yoko jordan kowloon mtr shopping accor station
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3 - 8 of 5,854 reviews
Reviewed 31 December 2020

Location is ok but if more option in Kowloon Side will be better.
For some reason the Accor mobile app is not working which made me have to walk in and do the booking, and paid about HKD$150 more than usual......

Date of stay: December 2020
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Review collected in partnership with Accorhotels.com
2  Thank oscarlpy2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 November 2020

Stayed there a few times in the past few months. Staff members are friendly and cheerful. Hospitality is great. Most restaurants around the hotel are open as usual. The location of the hotel is unbeatable.

Date of stay: November 2020
  • Trip type: Travelled on business
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Review collected in partnership with Accorhotels.com
2  Thank erh2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph Mak, General Manager at Novotel Hong Kong Nathan Road Kowloon, responded to this reviewResponded 2 December 2020

Dear erh2018,

Thank you for taking the time to tell us about your stay experience at the Novotel Hong Kong Nathan Road Kowloon.

I am delighted to read that you found our staff members were friendly and cheerful, and our hotel’s location was good ; I will share your compliment with our team as to motivate and keep their good work.
On behalf of our entire team, once again I wish to thank you for your continuous support and we look forward to welcoming you back to Novotel on your next visit.

Yours Sincerely,

Joseph Mak
General Manager
Novotel Hong Kong Nathan Road Kowloon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2020

first time at here because wanna stay at kowloon, it;s a very good location, just short walking distance to MTR station, Jordan and bus stop airport bus service no A21 , there's are so many shop around the hote, 7eleven just opposite the hotel that we can get some drinks or other needs, the room was comfort and clean, the staff so friendly, fast check in/check out, breakfast menu not many vary than other novotel and it's adequate tasty, too bad there's no pool at here, but maybe it's because the location, overall the hotel was good, (maybe need some renovation), very recommend to people who make a trip to hongkong for shopping and travelling at hongkong

Date of stay: November 2019
3  Thank setiawan_1st
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph Mak, General Manager at Novotel Hong Kong Nathan Road Kowloon, responded to this reviewResponded 6 November 2020

Dear setiawan_1st,

Thank you for your amazing review and comment regarding your stay in November 2019 at Novotel Hong Kong Nathan Road Kowloon.

We are thrilled that you highlighted the good location; comfort and clean room, breakfast was tasty, especially friendly hotel staff. The team were delighted to read that you have enjoyed your stay and would recommend the hotel.

When compared with other Novotel hotels in Hong Kong, we regret we do not have swimming pool facilities in this hotel because of the structure at this premises, however, we do offer a spacious gym which is often appreciated by guests.

Thank you again for sharing your experience and we look forward to welcoming you back the next time you visit Hong Kong.
Yours Sincerely,

Joseph Mak
General Manager
Novotel Hong Kong Nathan Road Kowloon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2020

I stayed in this hotel for a few nights earlier this year (before COV19 outbreak). The hotel is located on the famous Nathan Road. The hotel is only a few minutes walk away from the nearest tube stations which is of great advantage. The rooms where clean and spacious (for Hong Kong standards). The lobby was well lit and check-in was a breeze. The hotel bar was good but a bit pricey.
The breakfast has a good selection of Asian and Western food and was had hot and cold items and on the spot made items like different kinds of eggs. All in all, regarding location, room, breakfast and price, this hotel is excellent.

Date of stay: January 2020
    • Location
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    • Service
2  Thank Tom833003
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph Mak, General Manager at Novotel Hong Kong Nathan Road Kowloon, responded to this reviewResponded 27 October 2020

Dear Tom833003,

Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon.

I am delighted to hear that you enjoyed your stay of earlier this year ; the clean and comfortable room, good breakfast selections and good location. We would be sure to share your wonderful comments to motivate our staff to keep up with our good work.

Currently due to the COVID19 and the market situation, we have scaled down our full buffet breakfast to a Semi Buffet Breakfast at a lower price that we believe you will find the food variety sufficient.

Thank you again for sharing your experience and we look forward to welcoming you back soon.

Yours Sincerely,

Joseph Mak
General Manager
Novotel Hong Kong Nathan Road Kowloon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2020

The service by the hotel was excellent. We got a room that we asked for. Late checkout was granted due to our elite status. The only thing that was critical would be the noise from other rooms(poor soundproofing) and also the bar was closed so we don't get our welcome amenity of drinks vouchers.

Date of stay: October 2020
    • Value
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Review collected in partnership with Accorhotels.com
2  Thank WanYChan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph Mak, General Manager at Novotel Hong Kong Nathan Road Kowloon, responded to this reviewResponded 27 October 2020

Dear WanYChan,

Thank you for your recent stay at Novotel Hong Kong Nathan Road Kowloon.

I am delighted to hear that you enjoyed your stay; excellent service and late check out granted as a valued elite member. We would be sure to share your wonderful comments to motivate our staff to keep up with their good work.

However, in view of the recent situation of the Coronavirus (COVID-19) pandemic and subsequent changes to our operations, the service of Tasca Bar and Executive Premier Lounge are temporarily closed until further notice. Nevertheless, The Square restaurant is open for semi breakfast buffet, lunch and dinner daily. In regards to the welcome drink vouchers for our ALL – Accor Live Limitless member, your feedback is appreciated and we take notes of your comment with immediate effect to arrange welcome drinks together with the welcome amenity placed in the room for our valued ALL members during the Tasca Bar’s closure. Moreover, your constructive feedback about the soundproofing quality of the room is well noted and appreciated.

Thank you again for sharing your experience and we hope the situation will improve in your next visit and you can enjoy the full services provided by our hotel.

We look forward to welcoming you back in the near future.

Yours Sincerely,

Joseph Mak
General Manager
Novotel Hong Kong Nathan Road Kowloon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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