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Reviewed 10 December 2017 via mobile

Sheraton Hotel & Towers Hong Kong is located in Kowloon area of Hong Kong, at Nathan Road. So location is excellent, nears shopping centers and places to eat as well as the MTR (subway) station.
Room size is quite big / reasonable, beds are clean and comfortable. My room is facing the harbour so very nice. Bathroom is alao clean and water pressure is resonable.
The hotel is also very near to the stop of free airport express station shuttle.

Stayed: December 2017, travelled solo
Thank Patric01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 12 December 2017

Dear Patric01,

Thank you for taking the time to share your review with us and well as the very useful tips for other TripAdvisor travellers. We are glad to know that you have made the most of our convenient location and you have enjoyed the spectacular harbour view from your room.

On your next visit, we would also recommend our Oyster & Wine Bar if you have not had chance to visit this time, I am very sure you will be impressed by the best choice of seafood and oysters in town with the same stunning harbour view from the windows. We genuinely look forward to the opportunity to welcome you again soon at Sheraton Hong Kong.

With warmest regards,
Ivy Yeung
Director of Sales & Marketing
Sheraton Hong Kong Hotel & Towers

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A TripAdvisor Member
1
Reviewed 9 December 2017 via mobile

I have been staying regularly at this hotel for the last 8 years. The staff service creates a homely feeling and for someone who travels more than 100 days in a year, that is important.

Apart from great service, the hotel room is also very comfortable although the TV channels can be improved.

The restaurant staff managers makes you feel like you have gone back to a huge family gathering. They remember your preferences, which especially when traveling alone allows you to feel well taken care of.

They have recently upgraded their breakfast range too - which has been very standard and same stuff everyday for 6 years prior. I could even tell which dish location when I visit. Recent visits now offer a pleasant surprise, especially now that they offer new dishes.

All in all, a great location and service oriented hotel.

Stayed: December 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 12 December 2017

Dear Guest,

We are truly grateful for your encouraging words and thank you for your lasting support towards Sheraton Hong Kong over the years. It always fills us with great joy to hear from our happy guests, we are really glad that you have a rewarding business trip with us. Definitely we will share your kind words with the culinary team of the Café as recognition for their devotion to service excellence. We sincerely look forward to welcoming you again at Sheraton Hong Kong for another memorable stay soon.

With warmest regards,
Ivy Yeung
Director of Sales & Marketing
Sheraton Hong Kong Hotel & Towers

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Reviewed 9 December 2017

I spent 4 nights here on a business trip at the end of November 2017. I spend 50+ nights per year in hotels on business so my expectations are high, but the Sheraton in Hong Kong exceeded these expectations. This property has all the basics you need for a good stay and then goes extra in several key ways. For example, the sky lounge on the top floor offers stunning views of Hong Kong harbor, the fitness facility has multiple rooms with plenty of equipment and room for floor exercises, and the platinum/gold lounge has good food and a nice selection of drinks. Best of all is the Cafe. Whether for breakfast, lunch or dinner, the spread is fantastic. Everything from an oyster bar at lunch and dinner to a waffle bar in the morning to traditional American and Asian fare. The service was exceptionally prompt too. One of the top 2-3 for hotel buffets where I have stayed.

The location is also very convenient. The ferry terminal is a 5-7 minute walk and there are loads of restaurants and shopping within a short stroll.

My only nit picks are that the Platinum lounge can get very crowded making it hard to find a seat at times, the main lobby can be loud making it difficult to hear if on the cellular and that the in-room coffee needs improvement. Despite those minor issues, I would highly recommend this property.

Room Tip: Views are best on the south and east side of the property.
  • Stayed: November 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Wineman49er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 12 December 2017

Dear Wineman49er,

Thank you for your kind compliments and we are glad that you have had a rewarding business trip with us. Your warm compliments will definitely be shared with the team for their dedication to service excellence.

Your valued comments on the lounges and hotel facilities are well received and we will definitely take your feedback seriously for review and improvement. The team and I look forward to welcoming your return at Sheraton Hong Kong before long.

With warmest regards,
Ivy Yeung
Director of Sales & Marketing
Sheraton Hong Kong Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017

Have stayed here probably 200 nights in the last few years and the staff is always great. I had not visited since February this year but when I returned in November everyone remembered my name.

The location is good as our office is in Harbour City so i can walk there. Several metro stations are close and Tsim Sha Tsui has lots of restaurants, bars and shopping within walking distance.

Yes, the rooms are smaller than most western hotels and there is some construction adjacent to the hotel for now so I recommend an Executive floor room or harbor view as that is on the opposite side from construction. News flash, everything in Hong Kong is rather small as real estate is expensive.

The Airport Express train works well from airport to Sheraton as the hotel is the first shuttle bus stop. Going to the airport adds 45 minutes of so to the journey because the shuttle bus stops at several more hotels before Kowloon Airport Express train station. The hotels are relatively close but the traffic can be pretty bad so I rarely take the train to the airport.

The is my favorite Starwood property.

Room Tip: Executive floor rooms are worth the price, includes breakfast and evening drinks/food
  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Service
Thank ronc33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 8 December 2017

Dear Ron C,

Welcome back and we are very honored to be your home away from home. It is always a pleasure to hear from our happy guests and we are truly grateful for your lasting support towards Sheraton Hong Kong and SPG properties.

It is wonderful to learn how our attentive service and the perfect location have made your stay with us a memorable and pleasurable one, definitely we will share your kind words with the team as recognition for their devotion to service excellence. We sincerely look forward to welcoming you again soon for another excellent stay!

With warmest regards,
Ivy Yeung
Director of Sales & Marketing
Sheraton Hong Kong Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017

The hotel was ok but it was looking tired and was just in need of that little bit of TLC to get it back up to scratch. Rooms were ok but a little on the small side compared to others in HK for less money. Staff were nice and helpful but due to its location it always felt like others were just passing through to use the shops. The harbour view room was not what I expected.

Room Tip: "Insist" on a nice room or you will just get what ever comes.
  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHK, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this reviewResponded 8 December 2017

Dear Martin C,

Thank you for taking your precious time to share your review with us and well as the very useful tips for other TripAdvisor travellers. Your valued comments on the hotel interior are well received and we will definitely take your feedback seriously into the planning of our future renovation plans.

On your next visit, you are most welcome to book the suite package at our official website for a more spacious stay with other exclusive benefits. We genuinely look forward to the opportunity to welcome you again soon at Sheraton Hong Kong.

With warmest regards,
Ivy Yeung
Director of Sales & Marketing
Sheraton Hong Kong Hotel & Towers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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