We stayed here for 9 nights, got upgraded to empire club room floor 25th. With complementary use of empire club lounge was great.
Good - location, central to shops and restaurants. Walking distance to Tsim Sha Tsui MTR about 10 minute walk. Hotel is clean. Free handy phone was fantastic. We bought most of tickets for Disneyland etc through handy phone. Nice swimming pool but water is cold. Our daughter loves swimming but due to water too cold she didn't stay in water long. Would be perfect if water is warmer.
Need improvements - when we booked through booking.com, we chose with breakfast room with 2 adults and a child. When we checked in Alan (front desk) got down 3 of us. We didn't have any issue for breakfast until on our 3rd day the customer service girl asked us to pay for my daughter cause our room only included 2 adults. I requested to talk to manager, a supervisor came he said I need to talk to booking.com cause when I booked only 2 adults included. I was really upset and requested to talk to manager cause I included my child when I booked and when I checked in as well. The girl came few minutes later and advised all sorted I don't need to pay for my child. Bathroom is a bit small, we stayed with our 8 year old daughter, the bed is about queen size so a bit small for 2 adults and a kid.
Compliments - Alan from front desk was very helpful when we checked in. Although he kept interrupted by the girl next to him but he still tried to focus serving us. The people in the empire restaurant was very nice but limited to English. Myra was lovely to talk to on our last day there. Overall we were pretty happy with our stay at the empire.
- Official Description (provided by the hotel):
- Empire Hotel Kowloon is situated in a central urban area of Kowloon where visitors will find shops galore, all the convenience and excitement of a vibrant city. The hotel is accessible from all parts of Hong Kong via a seamless transportation hub by rail, land and sea and it is also within walking distance of the China-Macau Ferry Terminal, the gateway to China and the Pearl River Delta. ... more less
- Reservation Options:
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- Also Known As:
- Empire Hotel Kowloon Hong Kong